Companies operating in the education and training sector achieved the highest Net Promotor Score (NPS), according to a survey conducted in 2020. The education and training sector recorded an NPS of **. On the other hand, companies in the healthcare sector registered the lowest NPS, equal to **.The Net Promoter Score is an index used to gauge the customers' overall satisfaction and brand loyalty. The NPS ranges from **** to 100 and measures the willingness of customers to recommend a company's products or services to others.

Customers worldwide are expressing dissatisfaction with delivery services, with a 2018 survey finding that globally, the industry had a Net Promoter Score (NPS) of **. The country with the highest NPS was the United States with ****, while France had the lowest NPS of the countries in the survey with -29.

The Net Promotor Score is calculated by subtracting the number of customers who would not recommend a company (detractors) from the number of customers who would recommend the company (promoters).

The Polish marketplace*******o reached the highest Net Promoter Score (NPS) among Central and Eastern European stores in 2023. It was followed by Romanian eMag.