The number of employees at Wells Fargo fluctuated overall between 2009 and 2024. In 2024, there were nearly 217,500 employees at Wells Fargo, the lowest headcount recorded during the period under investigation.

Wells Fargo reported 217K in Employees for its fiscal year ending in December of 2024. Data for Wells Fargo | WFC - Employees Total Number including historical, tables and charts were last updated by Trading Economics this last July in 2025.

In 2024, JPMorgan Chase was the largest U.S. employer in the banking sector, with a workforce exceeding ******* by year-end. Wells Fargo followed, employing over ******* people. JPMorgan Chase also held the top spot for the most bank branches in the country, a factor that likely contributed to its substantial headcount. Employment in the U.S. banking sector The number of employees of FDIC-insured banks in the United States fluctuated during the last decade, from around **** million in 2012, down to **** million in 2014, and up to around **** million in 2024. There is no clear downward trend in bank employment in the United States, despite the decreasing number of bank branches in the last several years. The largest banks The big four in the U.S. banking industry are JPMorgan Chase, Bank of America, Wells Fargo, and Citigroup. The largest, JPMorgan Chase, is not only the leading bank in the United States in terms of market capitalization, but also the leading bank in the world. The bank had a market capitalization of around *** billion U.S. dollars in 2024.

In 2023, about 53 percent of Wells Fargo's U.S.-based employees identified as white, making it the largest ethnic group at the major American bank. Hispanic or Latino employees made up 17 percent, while approximately 13 percent identified as Black or African American. Asians accounted for around 12 percent of the workforce.

In 2023, women made up ** percent of Wells Fargo's global workforce, while men accounted for ** percent. Although the share of female employees declined slightly between 2019 and 2023, it remained above ** percent throughout this period.

In 2022, **** percent of the full-time U.S.-based employees that were hired at Wells Fargo were female, and ** percent were male. This was a slightly higher female hire rate than in 2020, when approximately ** percent of the hired employees were female. During the observed period, the highest female hire rate was recorded in 2019 at **** percent.

United States WFC: NE: Salaries & Employee Benefits data was reported at 6,557,000.000 USD th in Dec 2019. This records an increase from the previous number of 6,454,000.000 USD th for Sep 2019. United States WFC: NE: Salaries & Employee Benefits data is updated quarterly, averaging 5,047,000.000 USD th from Dec 2000 (Median) to Dec 2019, with 77 observations. The data reached an all-time high of 15,728,000.000 USD th in Sep 2012 and a record low of 556,628.000 USD th in Dec 2000. United States WFC: NE: Salaries & Employee Benefits data remains active status in CEIC and is reported by Federal Deposit Insurance Corporation. The data is categorized under Global Database’s United States – Table US.KB056: Financial Data: Federal Deposit Insurance Corporation: Wells Fargo.

The number of JPMorgan Chase employees has increased since 2016, when the bank employed 234,335 people. In 2024, the bank had around 317 thousand employees. Along with Wells Fargo, JPMorgan Chase is one of the largest U.S. employers in the banking sector. JPMorgan Chase – additional information JPMorgan Chase, along with Wells Fargo, Bank of America and Citigroup, is one of the leading banks in the United States. Headquartered in New York, JPMorgan Chase ranked fifth among the largest banks worldwide in terms of total assets in 2023. JPMorgan Chase was also the largest banks in the world with regard to market capitalization. As of December 2024, the company's market cap amounted to approximately 679 billion U.S. dollars.

As of December 2023, women held ** percent of the director positions on Wells Fargo's board. Female representation on the operating committee was lower, at ** percent. At the executive level, ** percent of employees were women.

Among the largest U.S. banks, Truist Bank had the highest share of Black employees at executive and senior levels at nine percent, followed by Wells Fargo at 8.7 percent and Citigroup at six percent.

With almost ****** call center employees in 2018, Alorica, a California-based provider of outsourced customer management solutions (such as call centers), manages the largest call center operation in the country. While most of the largest call centers in the United States belong to familiar U.S. companies such as AT&T and Wells Fargo, number one on the list is conspicuous through not being a household name.

Call centers versus contact centers

A call center is a centralized office used to make or receive large volumes of telephone-based customer interactions. Often call centers also handle additional forms of customer interaction, with online forms of interaction such as email, live chat and social media becoming an increasingly important part of customer service. Strictly speaking, a call center that handles such additional channels is called a contact center.

U.S. call center industry

Despite the cliché of call centers being increasingly offshored, the number of call center operators in the United States has been consistently growing for the last five years (881114). Thousands of new jobs have been created in the call center industry over the last few years alone, mainly concentrated in Southwest and Southeast (802250). This pattern of growth coincides with the states that have the highest number of existing call center jobs. Most likely, this regional distribution of call center employment is connected to the higher wages in the northeastern states.

The share of female employees among executive and senior level officials and managers varied on average between 26 and 42 percent among the largest U.S. banks in 2023. This is a relatively big difference compared to the share of female employees in the total workforce, where the share of women exceeded 50 percent at most banks. At 41.9 percent, Wells Fargo had the highest share of female executives and seniors, followed by the Citigroup (41.74 percent) and Bank of America (39 percent). The share of female employees at these levels was the lowest at TD Bank (27.1 percent) and Goldman Sachs (25.9 percent).Board diversity at leading banks A board of directors is the governing body of a company that makes key decisions on issues such as dividends, mergers, and the recruitment of senior managers. In case of a public company, the directors are elected by the shareholders. In 2023, diversity on the board of directors at the leading U.S. banks was slightly higher than at the executive and senior levels, although only Citigroup had more female directors than male ones. What is the world's leading company for gender equality? Gender equality has been in the spotlight for many years, and companies around the world attempt to address issues related to gender equality in various ways. The most common ways are to increase gender balance in the total workforce and on the board of directors, decrease gender pay gaps, and to introduce efficient policies on parental leave and sexual harassment. Based on these and other criteria, the world's leading public company for gender equality in 2022 was an Australian real estate company, called Mirvac.