In the fourth quarter of 2023, Uber's ridership worldwide totaled 2.6 billion trips. This compares to 2.1 billion trips in the first quarter of 2022, representing an increase of 24 percent year-on-year. A brief overview of Uber Technologies Uber Technologies Corporation started as a ridesharing company to disrupt the traditional taxi services industry. Having observed the global lucrativeness of the sharing economy in the upcoming years, Uber expanded its business profile to reshape the entire transportation industry, from food delivery and logistics to transport of people. As a result of strategic market positioning, the company experienced strong growth. The net revenue of Uber increased over 75 times in ten years, up from 0.5 billion U.S. dollars in 2014 to 37.3 billion U.S. dollars in 2023. Uber Technologies reported being profitable for the first time since 2018, posting a net profit of roughly 1.9 billion U.S. dollars during the fiscal year of 2023. Competition in the sharing economy Uber has been operating in a highly competitive environment since it introduced its first differentiated cab services. One of the major competitors of Uber Technologies is the San Francisco-based Lyft. Although Lyft is a latecomer into the ride-sharing business, Lyft progressively worked on weaknesses exhibited by Uber to strengthen its position against Uber and other competitors. Besides, Lyft is one of the major innovators in the sharing economy along with Uber Technologies. In 2022, Lyft Corporation invested nearly 556 million U.S. dollars into research and development globally, which has been scaled back in recent years. Lyft generated 4.4 billion U.S. dollars in global revenue during 2023.

As of October 2020, there were around 120,000 Uber drivers in Chile. This is 41 percent more than the 85,000 Uber drivers registered in January 2019. After a decline following the COVID-19 outbreak, Uber's revenue in Latin America has increased in the third quarter of 2020.

In the fourth quarter of 2024, 171 million people used the Uber app at least once per month. This is a 14 percent increase compared to the fourth quarter of 2023. Uber is one of the most popular ride-sharing apps in the world. Based in San Francisco, their global net revenue amounted to 37.28 billion U.S. dollars in 2023. Contributing to their revenue is the 9.4 billion rides that were delivered via the Uber app that year. In 2022, Uber generated 137.9 billion U.S. dollars in gross bookings worldwide. U.S. ride-sharing market The ride-sharing market has experienced a giant surge in recent years. The ride-sharing market allows for consumers in need of a ride to instantly call for one via their smartphone and GPS satellites. This is comparable to a taxi service but can in some cases be significantly cheaper. However, drivers for these apps do not usually hold the same licensing requirements as taxi drivers. Uber and Lyft are the two largest companies in this sector, although Uber continues to outperform Lyft. In 2023, Uber's reported global revenue was more than eight times that of Lyft, which recorded 4.4 billion U.S. dollars in revenues.

With the taxi sector booming exponentially in the country, the ride hailing industry has been the source of employment for a number of people across India. The market is dominated by two players, Uber and Ola. The number of employees in OlaCabs was over 500 thousand as of July 2016. This snowballing growth of the cab industry has been creating problems for local rickshaw and auto drivers with people opting to take a ride in an online taxi as opposed to an auto-rickshaw.

Battle of the Giants

Even after the arrival of the San-Francisco based Uber, it is the native company doing the heavy lifting in the market. Ola held the highest share of taxi apps installed across the country in 2017, whereas Uber suffered more de-installations in the same time frame.

A cab wherever you are

High penetration is presumably one of the major factors for the success of the native company. As opposed to its main competitor, OlaCabs had a reach of an additional 20 percent among smartphone users in tier 1 cities in 2017. The firm operates in more than 100 cities, twice more than its counterpart, leading to this development. Despite the differences in their services and revenue streams, both companies still seem to thrive for greater success with new developments in the now fast-moving economy of India. With the announcement of an outpost in Australia, the home-grown startup from India does not seem willing to stop at just one destination.

This statistic shows the rideshare vehicle of choice among Uber and Lyft drivers in the United States as of February 2018. During the survey, 22.1 percent of the respondents stated that they drive a Toyota vehicle.

This statistic shows the number of drivers on the Uber platform versus the Cabify platform in Chile in 2017. By the end of 2017, Uber had employed a total of 46,000 drivers, whereas Cabify counted approximately 15,000 drivers to provide this service.

Over three quarters of Lyft drivers in United States and Canada were members of racial minorities in 2024. Over a third of Lyft drivers identified as Hispanic or Latin American, while just under a quarter identified as Black or African American or Canadian. Lyft operates ride-sharing services in the United States and Canada.

As of December 2019, Uber had 28 thousand registered drivers in the Dominican Republic, while over 500 thousand passengers used the famous transportation app in the previous three months. In the last quarter of 2019, the number of Uber rides worldwide amounted to approximately 1.9 billion trips.

As of October 2020, Uber had 2.9 million registered users in Chile. This is 45 percent more than the 2 million users recorded in January 2020. Likewise, the number of Uber drivers in the South American country has also increased.

In 2020, respondents in the United States were most dissatisfied with the dependability of earnings of working as an Uber driver or delivery person. In the same period, 15 percent of respondents were most dissatisfied with app performance and features.

In 2020, 70 percent of respondents believed that Uber had either done enough or gone above and beyond for drivers and delivery personnel during the COVID-19 pandemic. In the same period, 14 percent of respondents were not aware of anything done by Uber.

This statistic shows the driver satisfaction with Uber in the United States from 2017 to 2019. During the 2019 survey, 34.1 percent of the respondents agreed that they are somewhat satisfied with Uber.

This statistic shows the average hourly earnings of Uber drivers in the United States from 2017 to 2018. During the 2019 survey, Uber drivers in the U.S. earned on average 19.73 U.S. dollars per hour before expenses.

Ridesharing platform, Uber has been increasing the gender diversity of its workforce, which was 56.5 percent male and 43.5 percent female as of 31 December 2023. The above figures only refer to staff that are employed directly by Uber, and do not include drivers.

The statistic gives the number of ridesharing drivers in the sharing economy worldwide in 2017 and gives a projection for 2022. In 2017, around 4.3 million drivers were working for ridesharing service providers like Uber and Lyft.

In 2020, 50 percent of respondents who were either drivers or delivery personnel for Uber in the United States were satisfied with experiences relative to fair practices and policies carried out at Uber.

In 2019, 54.28 percent of rideshare drivers in the United States drove for Uber, compared to only 21.22 percent who drove for Lyft. Rideshare drivers Ridesharing drivers are able to sign up for multiple services. When limited to the service they primarily drive for, Uber is dominant at 50.8 percent, compared to 19.9 percent for Lyft. In terms of the overall U.S. market, in August 2019, Uber held a market share of 71.1 percent compared to 27.2 percent for Lyft. Industry growth Assessing the performance of ridesharing companies in terms of zero-sum market share is somewhat misleading, as it does not indicate how expansion in the overall market has facilitated high growth for both Uber and Lyft. Both companies reported very strong revenue growth from 2017 to 2018, with Lyft’s revenue increasing by over 50 percent. This is likely a result of the increasing share of people using ridesharing services, which more than doubled between 2015 and 2018.

In 2020, 80 percent of respondents were either very satisfied or somewhat satisfied with their experience as an Uber driver or delivery person during the COVID-19 pandemic. In comparison, a combined 20 percent of respondents were left unsatisfied by their experiences.

In 2020, 40 percent of respondents who were either drivers or delivery personnel for Uber in the United States preferred to give Uber feedback through ongoing experience surveys. In addition, 22 percent of respondents preferred to give feedback through email.

During a 2019 survey, two percent of respondents in Germany stated that they used an Uber within the last week. More than 75 percent of people in the country never used any Uber service. These results indicate a low-levels of Uber popularity in Germany.