The use of online and mobile banking is expected to increase steadily between 2021 and 2024, with the Asian market being the largest. In 2020, Far East and China accounted for over *** million active online banking users. This figure is predicted to reach nearly * billion by 2024. Although Asia was the largest market for online banking in 2020, the countries with the largest online banking penetration rate were all European. South Korea ranked sixth, with a penetration rate of ** percent. What are the benefits of online banking? Online banking comes with many advantages. On the one hand, it provides customers with an easy and fast way to conduct banking operations, allowing them to avoid visiting banks’ physical branches. Moreover, as more and more customers conduct their banking operations remotely, banks can decrease the number of physical branches and reduce maintenance costs. Over the last ten years, the number of branches of FDIC-insured commercial banks in the United States decreased by more than ******. Among the most demanded features of mobile banking, U.S. mobile banking users perceived the possibility of detecting breaches in one's Social Security number as the most valuable one. Digital-only banks Digital-only banks, also known as challengers or neobanks, are recently-established banks that have no physical branches and provide banking facilities only through digital platforms. These banks leverage their low maintenance costs and streamlined operations to challenge the large incumbents that dominate the banking sector. The market size of digital-only banks worldwide stood at roughly **** billion U.S. dollars in 2021, and it is predicted to soar to **** trillion U.S. dollars by 2030. As of 2021, the Brazilian Nubank ranked first among the most valuable independent digital-only banks worldwide, followed by the U.K.-based Revolut and the San Francisco-headquartered Chime.

In 2024, *********** had the highest mobile banking penetration among the observed countries. According to Statista's Consumer Insights, ** percent of the respondents processed banking matters via smartphone or tablet in ***********. In terms of online banking, however, the *********** and *********** had the highest penetration rates, with ** percent of the respondents using either a PC or laptop to process banking matters. Online banking penetration was generally high in European countries such as Switzerland, Poland, the Netherlands, or France, while mobile banking penetration was higher in Asia (South Korea, India) and Latin America (Brazil, Mexico).

This Dataset contains complete data on customer recalls for different banking companies, the data is not clean so before using it you will need to do exploratory data analysis for more complex models. If you are using simpler models you can simply take the column with the stars and the feedback. (You can see my example code with this dataset). Good luck @💯 !!!

Digital banking adoption has reached remarkable levels across Europe, with the Nordic region leading this transformation in 2024. ******* stood at the forefront, with an extraordinary ***** percent of its population using online banking services. ****** followed closely, with **** percent of its citizens managing their finances digitally, while *************** rounded out the top three at ***** percent. These impressive figures highlight how thoroughly Northern European countries have embraced digital financial services, supported by robust technological infrastructure and a population comfortable with digital solutions. The widespread adoption reflects broader regional trends toward digital innovation and the ongoing shift away from cash transactions, as consumers increasingly prefer the convenience and efficiency of online banking. Digital banks on the rise The emergence of digital banks has marked a significant shift in the banking landscape, with these institutions rapidly gaining momentum worldwide. Some of the largest digital banks in the world now boast over 100 million users, showcasing the widespread adoption of digital banking services. Particularly in Europe, leading digital banks like Revolut have experienced exponential growth in recent years, rapidly expanding their customer bases. The UK-based neobank has been on a trajectory of rapid expansion, reaching ** million users in 2024. Attitude toward digital banks in the U.S. Opinions on digital banks in the U.S. vary widely within the banking industry, with a growing number of bank executives viewing them as a significant threat to traditional banking models. The rapid rise of digital banks has prompted concerns about market disruption and competition, as these agile fintech players offer innovative solutions and attract a sizable customer base. In the U.S., awareness, popularity, and usage of leading neobanking and neobrokerage apps have steadily increased, underscoring the shifting preferences of consumers towards digital financial services. As digital banks continue to gain traction and reshape the industry landscape, traditional financial institutions are facing pressure to adapt and innovate to remain competitive in the evolving market.

Mobile banking has become a core pillar of how U.S. consumers manage money. From fast transfers to real-time notifications, it reshapes daily finances and touches commercial branches and fintech alike. In one real-world example, banks now report that over 55% of U.S. consumers consider mobile their primary access point, outpacing...

Mobile banking usage in the United Kingdom (UK) saw significant growth between 2019 and 2025, with ** percent of bank account holders managing their banking affairs via mobile devices in 2025. According to Statista's Consumer Insights, the share of respondents using smartphones or tablets for banking increased from ** percent in 2019 to ** percent in 2025. Conversely, branch banking experienced a notable decline during the same period, reflecting the shift towards digital banking solutions.

Key Mobile Banking StatisticsTop Mobile Banking AppsFinance App Market LandscapeMobile Banking App RevenueMobile Banking Revenue by AppMobile Banking App UsersUS Mobile Banking App UsersUK Mobile...

Introduction

Digital Banking Statistics: The rapid advancement of digital technologies has transformed the financial services sector, revolutionizing how consumers engage with banks and financial institutions. The growth of mobile banking applications, AI-powered financial services, and online account management is reshaping the industry to meet the rising demand for convenience, security, and personalized solutions.

Digital banking statistics offer critical insights into trends in customer adoption, transaction volumes, and emerging market opportunities, enabling stakeholders to understand user behavior better, assess market potential, and identify areas for strategic expansion.

This report provides a detailed analysis of the current digital banking landscape, presenting essential data on usage trends, demographic preferences, and technological innovations to help businesses navigate the increasingly digital-focused financial world.

Online banking usage in the UK increased steadily between 2007 and 2023. In 2007, around one third of the adult British population used online banking, which increased up to 87 percent in 2023. Banking and financial services are typically among the first industries to embrace technological advances; starting as far back in time as the appearance of automated teller machines (ATMs) and credit cards. Ever since the first secure Internet systems for financial operations became available on a large scale, accessing of one's bank account online to carry out transactions, pay off credit cards, establish credit lines or invest savings became one of the fastest growing areas of Internet activities. Leading online banks in the UK There are several online banks headquartered in the UK, including Revolut, Monzo, Starling, Monese, and Atom Bank. As of 2024, Monzo was the most well-known, popular, and used online bank, followed by Starling and Revolut. Established in 2015, Monzo is one of a growing number of disruptor or challenger banks which run accounts online through mobile apps. Online banking in Europe Across Europe, online banking penetration varied greatly by country in 2024. Nordic countries all had online banking penetration rates of over 90 percent. In stark contrast, Albania and Montenegro had penetration rates lower than 15 percent.

Introduction

Digital Banking Statistics: In today’s world, digital banking has become a broad term that includes online banking, mobile banking, etc. With a worldwide reach and the flexibility to make payments, e-commerce websites are experiencing increased revenue.

The increase in digital banking services has led to a decline in the footfall of traditional banks. Moreover, the new way of banking has become prominent these days, which is digital banking. These banks do not have any offline presence and function only over the Internet. Isn’t that amazing?

Let’s check out the well-researched recent Digital Banking Statistics and trends.

Internet Banking: Financial Transactions (FT): Credit Card: Volume data was reported at 8,924.830 Unit th in Jun 2018. This records a decrease from the previous number of 9,305.064 Unit th for Mar 2018. Internet Banking: Financial Transactions (FT): Credit Card: Volume data is updated quarterly, averaging 9,354.573 Unit th from Mar 2007 (Median) to Jun 2018, with 46 observations. The data reached an all-time high of 14,737.462 Unit th in Mar 2017 and a record low of 4,994.068 Unit th in Sep 2007. Internet Banking: Financial Transactions (FT): Credit Card: Volume data remains active status in CEIC and is reported by The Banks Association of Turkey. The data is categorized under Global Database’s Turkey – Table TR.KA010: Internet Banking Statistics.

According to a survey conducted on online payments in India in 2020, ** percent of the households stated that they had mobile banking apps in their smartphones. However, ** percent of the households stated that they used digital payments in their everyday life.

Turkey Internet Banking: Financial Transactions (FT): Value data was reported at 955,666.208 TRY mn in Mar 2018. This records a decrease from the previous number of 957,452.151 TRY mn for Dec 2017. Turkey Internet Banking: Financial Transactions (FT): Value data is updated quarterly, averaging 310,124.586 TRY mn from Mar 2007 (Median) to Mar 2018, with 45 observations. The data reached an all-time high of 957,452.151 TRY mn in Dec 2017 and a record low of 101,558.822 TRY mn in Mar 2007. Turkey Internet Banking: Financial Transactions (FT): Value data remains active status in CEIC and is reported by The Banks Association of Turkey. The data is categorized under Global Database’s Turkey – Table TR.KA010: Internet Banking Statistics.

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Digital Banking Platforms Market Size 2025-2029

The digital banking platforms market size is forecast to increase by USD 27.8 billion, at a CAGR of 16.4% between 2024 and 2029.

The market is experiencing significant growth, driven by the increasing adoption of digital payment solutions. Open banking APIs, investment platforms, and network security facilitate collaboration and innovation. The shift towards contactless transactions and online banking services is accelerating, as consumers seek convenience and flexibility in managing their finances. Additionally, the rise of blockchain as a service in the banking, financial services, and insurance (BSFI) sector is revolutionizing the industry, offering secure, decentralized solutions for transactions and record-keeping.
Effective implementation of robust security measures and transparent communication with customers regarding data usage will be crucial for market players looking to capitalize on the opportunities presented by this dynamic market. Companies must remain agile and innovative, addressing these challenges while staying abreast of the latest trends and technologies to maintain a competitive edge. Biometric authentication and incident response systems further bolster online banking security.

What will be the Size of the Digital Banking Platforms Market during the forecast period?

Explore in-depth regional segment analysis with market size data - historical 2019-2023 and forecasts 2025-2029 - in the full report.
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The digital banking landscape continues to evolve, with innovative technologies and applications shaping the industry's dynamics. Multi-factor authentication (MFA) and fraud detection systems ensure secure international payments, while API security and data analytics strengthen application security. Wealth management tools and algorithmic trading platforms cater to diverse financial needs, with risk management tools providing essential safeguards. Integration of cryptocurrency, checking accounts, and mobile banking apps broadens accessibility, enhancing financial inclusion. Contactless payments, QR code payments, and mobile wallets offer seamless transaction processing. Digital identity verification and KYC compliance ensure regulatory adherence, while account aggregation and AML compliance maintain transparency.

Blockchain technology, data encryption, and customer support prioritize data privacy and security. Real-time payments, cross-border transactions, and accessibility features cater to diverse customer needs. Vulnerability management and regulatory compliance remain crucial aspects of this dynamic market. However, this market is not without challenges. Issues related to data privacy and security continue to pose significant obstacles, as financial institutions navigate the complexities of protecting sensitive customer information in a digital age.

How is this Digital Banking Platforms Industry segmented?

The digital banking platforms industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD million' for the period 2025-2029, as well as historical data from 2019-2023 for the following segments.

Type

  Retail banking
  Corporate banking


Component

  Platforms
  Services


Service Type

  Online banking
  Mobile banking


Geography

  North America

    US
    Canada
    Mexico


  Europe

    France
    Germany
    Italy
    UK


  APAC

    China
    India
    Japan


  Rest of World (ROW)

By Type Insights

The Retail banking segment is estimated to witness significant growth during the forecast period. In the retail banking landscape, digital platforms have become a priority for both customers and financial institutions. The shift towards digital banking is driven by the convenience and time-saving benefits it offers. Spending on application development, maintenance, system integration, IT consulting, software deployment, and hardware deployment in the retail sector for digital banking platforms continues to grow. Multi-factor authentication (MFA), fraud detection systems, API security, data analytics, and digital identity verification are integral components of these platforms, ensuring robust security for customers. Wealth management tools, algorithmic trading platforms, and investment platforms offer personalized financial services.

Risk management, application security, and network security safeguard transactions and customer data. Real-time payments, bill payment systems, and mobile wallets streamline financial transactions, while QR code payments and contactless payments enhance the user experience. Credit and debit cards, savings accounts, and checking accounts are now accessible through digital channels. Regulatory compliance, including KYC and AML, is maintained through digital means, ensuring a secure and transparent banking environment. Cloud

Turkey Internet Banking: Financial Transactions (FT): Volume data was reported at 70,111.037 Unit th in Mar 2018. This records a decrease from the previous number of 71,088.577 Unit th for Dec 2017. Turkey Internet Banking: Financial Transactions (FT): Volume data is updated quarterly, averaging 51,094.553 Unit th from Mar 2007 (Median) to Mar 2018, with 45 observations. The data reached an all-time high of 77,091.081 Unit th in Dec 2016 and a record low of 26,614.775 Unit th in Mar 2007. Turkey Internet Banking: Financial Transactions (FT): Volume data remains active status in CEIC and is reported by The Banks Association of Turkey. The data is categorized under Global Database’s Turkey – Table TR.KA010: Internet Banking Statistics.

Between 2015 and 2022, the generation with the highest mobile banking adoption in the United States was millennials, followed by Gen X. In 2022, **** million individuals born between 1981 and 1996 were active mobile banking users, and this number is expected to grow even further in the coming years. The sharpest increase in mobile banking adoption, however, is expected from Gen Z. Mobile banking adoption for individuals born between 1997 and 2012 is forecast to reach **** million in 2023 and **** million in 2026.

Poland - Individuals using the internet for internet banking was 56.75% in December of 2024, according to the EUROSTAT. Trading Economics provides the current actual value, an historical data chart and related indicators for Poland - Individuals using the internet for internet banking - last updated from the EUROSTAT on November of 2025. Historically, Poland - Individuals using the internet for internet banking reached a record high of 59.09% in December of 2023 and a record low of 25.00% in December of 2010.

Finland - Individuals using the internet for internet banking was 94.99% in December of 2024, according to the EUROSTAT. Trading Economics provides the current actual value, an historical data chart and related indicators for Finland - Individuals using the internet for internet banking - last updated from the EUROSTAT on December of 2025. Historically, Finland - Individuals using the internet for internet banking reached a record high of 94.99% in December of 2024 and a record low of 76.00% in December of 2010.

Mexico Transactions: Volume: Internet Banking: Number of User data was reported at 46,721,641.000 Number in Dec 2018. This records a decrease from the previous number of 47,831,891.000 Number for Sep 2018. Mexico Transactions: Volume: Internet Banking: Number of User data is updated quarterly, averaging 16,815,503.500 Number from Mar 2005 (Median) to Dec 2018, with 56 observations. The data reached an all-time high of 56,069,998.000 Number in Mar 2018 and a record low of 4,220,840.000 Number in Mar 2005. Mexico Transactions: Volume: Internet Banking: Number of User data remains active status in CEIC and is reported by Bank of Mexico. The data is categorized under Global Database’s Mexico – Table MX.KA009: Electronic Banking Statistics.

Mexico Transactions: Value: Internet Banking: Same Bank data was reported at 9,051,902.000 MXN mn in Dec 2018. This records an increase from the previous number of 8,063,634.000 MXN mn for Sep 2018. Mexico Transactions: Value: Internet Banking: Same Bank data is updated quarterly, averaging 4,323,513.500 MXN mn from Mar 2002 (Median) to Dec 2018, with 68 observations. The data reached an all-time high of 9,051,902.000 MXN mn in Dec 2018 and a record low of 88,981.000 MXN mn in Mar 2002. Mexico Transactions: Value: Internet Banking: Same Bank data remains active status in CEIC and is reported by Bank of Mexico. The data is categorized under Global Database’s Mexico – Table MX.KA009: Electronic Banking Statistics.