This statistic shows the global market size of outsourced services from 2000 to 2019. In 2019, the global outsourcing market amounted to 92.5 billion U.S. dollars.

The global outsourcing market - additional information

The revenue of the global outsourced services industry has been unsteady over the last few years. In 2016, the industry market size dropped to 76.9 billion U.S. dollars, the lowest figure seen in a decade. The largest share of revenue for this industry came from the Americas, followed by Europe, the Middle East and Africa. A much smaller share of global revenue came from the Asia Pacific region.

Outsourcing involves the contracting out of business processes to third parties, usually in order for the business to avoid certain costs, such as taxes. In 2019, business process outsourcing contributed a much smaller proportion of the industry’s global revenue than information technology outsourcing, generating 26 billion and 66.5 billion U.S. dollars respectively.

Other outsourcing segments within the global industry include business services, energy, healthcare and pharmaceuticals, retail, travel and transport, and telecom and media. In 2016, the leading driver for using outsourcing services, according to business executives, was to cut costs. Other drivers included, enabling focus on core business and solving capacity issues.

The Americas had the largest outsourcing market in 2019, with 62 billion U.S. dollars of revenue created by contracts valued at over 25 million U.S. dollars. This was a significant increase from two years ago and meant that for the second time North America was a larger market than Europe, the Middle East and Africa (EMEA). Types of outsourcing Outsourcing can involve contained segments of an organization, such as customer care or specific business functions which cut across all segments like Information Technology (IT) and Human Resources (HR). While the industry may limit which organizations can benefit from the former type of outsourcing, the common nature of processes like IT and HR mean all industries can potentially outsource, creating a massive global industry. For example, while healthcare is expected to increase IT outsourcing the least of all industries, IT outsourcing in this industry alone is still expected to be worth over 50 billion U.S. dollars globally. Industry growth Considering only contracts above 25 million U.S. dollars, total contract value in the outsourcing market has declined in recent years from a 2014 peak of 104.6 million U.S. dollars. This decline is reflected in the intention of companies to expand their use of offshoring. Analysts point to several reasons for this trend. First, the increasing ability to automate business processes has overtaken the cost advantages of outsourcing in some cases. Second, there is greater quality control over in-house operations and increased flexibility in the deployment of these type of operations. Finally, social and political pressure has led to some companies preferring to keep jobs close to home, rather than utilize cheaper labor overseas.

Introduction

Outsourcing Statistics: Outsourcing is a common business practice that helps companies work more efficiently by allowing employees to focus on their main tasks while saving costs. Today, outsourcing is a global industry, with businesses of all sizes and sectors using outsourcing services to improve their operations. Businesses of all sizes, from small shops to large companies, are outsourcing tasks to stay competitive.

This includes services like IT support, app development, and other business operations. Outsourcing has become a key strategy for success. In 2023, global outsourcing spending was expected to reach $731 billion. In this article, we will explore key Outsourcing Statistics from 2024 to 2027, including the global market, revenue, and the latest trends.

The statistic shows the revenue generated in the outsourcing industry by service type from 2010 to 2019. In 2019, 26 billion U.S. dollars was generated through business process outsourcing (BPO).

Global outsourcing industry - additional information

Outsourcing is the contracting out of processes to external parties. Business process outsourcing (BPO), which generated 26 billion U.S. dollars worldwide in 2019, involves transferring business processes to service providers outside of an organization. This process often requires offshoring. In 2019, India was the best country for offshoring when its financial attractiveness, the skills and availability of its people and its business environment are considered together. Information technology outsourcing (ITO) is closely related to business process outsourcing as many business processes are technology based. In 2019, global ITO revenue was 66.5 billion U.S. dollars.

The global revenue of business process outsourcing and information technology outsourcing amounted to around 92.5 billion U.S. dollars in 2019, of which more than half was generated in the Americas. Southern Europe was the region with the largest share of businesses practicing, or planning to practice, business process outsourcing. Latin America and South Africa also had high proportions.

Business process outsourcing includes delegating back-office or internal functions, like HR and accounting, and front-office or customer-related functions, such as those that would be passed on to call centers. In 2016, most companies used outsourcing services as a cost cutting tool while communication was a main driver of a successful outsourcing experience among mid-market business leaders worldwide.

It Outsourcing is Witnessing Significant Growth Due To Digital Transformation, Driving Businesses To Rely More On IT Services Outsourcing for A Competitive Edge. IT Support Outsourcing Has Evolved Beyond Cost-Cutting, With Cloud Services Migrations Fueling This Shift. IT Managed Services, Particularly Application Development and Maintenance, are in High Demand, With Companies Like Slack and Alibaba Capitalizing On IT Offshoring. The Market is Highly Competitive and Fragmented, With IT Contracting, It Service Management, It Business Process Outsourcing, and IT Infrastructure Outsourcing Playing Crucial Roles.

The Contact Center Outsourcing Market is Segmented by Service Type (Email Support, Chat Support, Voice (Offshore and Onshore), and Other Service Types), End-User Industry (BFSI, Government and Defense, Healthcare, IT and Telecom, Retail, Manufacturing, and Other End-User Industries), and Geography (North America, Europe, Asia-Pacific, Latin America, and Middle East and Africa). The Market Sizes and Forecasts are Provided in Terms of Value (USD) for all the Above Segments.

This statistic shows the share of businesses by their plans to outsource finance and accounting department back-office processes worldwide as of February 2015, by region. In Latin America, 55 percent of mid-market business outsource finance and accounting department back-office processes.

In 2015, the global outsourcing industry generated 88.9 billion U.S. dollars in revenue.

U.S. Outsourced Sales Services Market size was valued at USD 1209.11 Million in 2024 and is projected to reach USD 1971.25 Million by 2031, growing at a CAGR of 6.95% during the forecast period 2024-2031.

U.S. Outsourced Sales Services Market Drivers

Cost Efficiency: Outsourcing sales services can be more cost-effective than maintaining an in-house sales team. It reduces the need for recruitment, training, salaries, and benefits, allowing companies to allocate resources to other core business functions.

Access to Expertise: Outsourced sales service providers bring specialized knowledge and expertise. They have experienced sales professionals who are skilled in various sales techniques, industry trends, and customer relationship management, ensuring a higher quality of sales operations.

Scalability: Businesses can easily scale their sales efforts up or down based on market demand without the complexities involved in hiring or laying off staff. This flexibility helps companies manage seasonal fluctuations and market expansions more effectively.

Focus on Core Competencies: By outsourcing sales functions, companies can concentrate on their core competencies, such as product development, operations, and customer service. This focus can lead to better overall business performance and growth.

Speed to Market: Outsourced sales teams can quickly adapt to new markets, launch products, or respond to competitive pressures. Their established processes and networks allow for a faster go-to-market strategy compared to building an in-house team from scratch.

Advanced Technology and Tools: Many outsourced sales providers invest in the latest sales technologies, such as CRM systems, sales automation tools, and analytics platforms. Access to these tools enhances sales efficiency and provides deeper insights into sales performance.

Enhanced Customer Reach: Outsourced sales services often have established relationships and networks that can help companies penetrate new markets or reach previously untapped customer segments. This expanded reach can drive revenue growth.

Improved Sales Performance: Professional sales outsourcing firms typically operate on performance-based contracts, incentivizing them to deliver results. This model ensures a high level of commitment to achieving sales targets and improving overall sales performance.

Market Intelligence: Outsourced sales providers offer valuable market intelligence, including insights into customer behavior, market trends, and competitive analysis. This information can inform strategic decisions and help companies stay ahead of the competition.

Risk Mitigation: Outsourcing sales functions can reduce business risks associated with market entry, expansion, and fluctuating sales volumes. Providers bring experience in managing various sales challenges, helping companies navigate potential pitfalls.

Data Entry Outsourcing Service Market was valued at USD 1651.28 Million in 2023 and is projected to reach USD 2515.82 Million by 2030, growing at a CAGR of 6.3% during the forecast period 2024-2030.

Global Data Entry Outsourcing Service Market Drivers

The market drivers for the Data Entry Outsourcing Service Market can be influenced by various factors. These may include:

Cost-Effectiveness: Hiring outside service providers to handle data entry work can drastically save operating expenses. This includes cost reductions on infrastructure, perks, and salaries—all of which are especially advantageous for small and medium-sized businesses.
Concentrate on Core Competencies: Businesses can increase overall efficiency and productivity by outsourcing data entry services and concentrating more on their core competencies, which include strategic planning, product development, and customer service.
Access to Skilled Workforce: Data entry jobs are the area in which outsourcing offers access to a knowledgeable and experienced workforce. When compared to doing these jobs internally, this can result in higher accuracy and faster turnaround times.
Technological Advancements: By increasing efficiency and lowering the risk of error, the incorporation of cutting-edge technology like automation, artificial intelligence, and machine learning in data entry procedures makes outsourcing more alluring.
Scalability: Depending on the demands of the business, outsourcing provides the freedom to scale up or down operations. For organizations with varying workloads or seasonal demands, this is especially helpful.
Data Security and Compliance: Reputable outsourcing companies guarantee the confidentiality and integrity of sensitive data by adhering to international data protection rules and implementing strong security measures.
Globalization and Business Expansion: Effective data management becomes more and more important as firms grow internationally. Businesses can effectively handle massive volumes of data from multiple locations by outsourcing data entry services.
Increased Turnaround Time: Since outsourcing companies frequently work in different time zones, continuous workflow and speedier data entering task processing are possible, which can increase overall business efficiency.

The global IT outsourcing market size reached USD 600.9 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 835.5 Billion by 2033, exhibiting a growth rate (CAGR) of 3.64% during 2025-2033. The constant pressure to minimize expenses and increase profitability, the ever-changing regulatory landscape, and the escalating demand for the latest technologies and IT specialized skill sets are among the key factors driving the market growth.

Report Attribute	Key Statistics
Base Year	2024
Forecast Years	2025-2033
Historical Years	2019-2024
Market Size in 2024	USD 600.9 Billion
Market Forecast in 2033	USD 835.5 Billion
Market Growth Rate 2025-2033	3.64%

IMARC Group provides an analysis of the key trends in each segment of the IT outsourcing market report, along with forecasts at the global, regional and country levels for 2025-2033. Our report has categorized the market based on service model, organization size and end user.

Payroll Outsourcing Market Report is Segmented by Type (Hybrid, Fully Outsourced), by Enterprise Size (SMEs, Large Enterprises), by End-Users (BFSI, IT and Telecom, Healthcare, Manufacturing, Government, Other End-Users), by Geography (North America, Europe, Asia-Pacific, Latin America, Middle East and Africa). The Market Sizes and Forecasts are Provided in Terms of Value (USD) for all the Above Segments.

The report covers Healthcare IT Outsourcing Market Marketing and the market is Segmented by Type (Payers HCIT Outsourcing (Hospital Information System, Laboratory Information System, Radiology Information System, Electronic Medical Records, and Other Types), Providers HCIT Outsourcing (Revenue Cycle Management System and Healthcare Analytics)), End User(Healthcare Provider System, Biopharmaceutical Industry, Clinical Research Organization and Other End Users), and Geography (North America, Europe, Asia-Pacific, Middle East And Africa, and South America). The market provides the value (in USD million) for the above-mentioned segments.

The Hospital Outsourcing Market estimated size and share is projected to exceed USD 1,017.93 billion by 2034, with a forecasted CAGR of 10.3% during the period.

Legal Process Outsourcing Market Report is Segmented by Location (Offshore Outsourcing, On-Shore Outsourcing), by Services (Contract Drafting, Review and Management, E-Discovery, Litigation Support, Patent Support, Other Services), by Enterprise Size (SMEs, Large Enterprise), by End-User (Law Firm, Enterprise, Government, Other End-Users), by Geography (North America, Europe, Asia-Pacific, Latin America, Middle East and Africa). The Market Sizes and Forecasts are Provided in Terms of Value (USD) for all the Above Segments.

Medical billing outsourcing market analysis report shows that the revenue expectation from this sector is US$ 19,184.1 million in 2024. The projected market CAGR for the next ten years is anticipated to be 16.6%. The medical billing outsourcing industry value is expected to reach around US$ 88,879.4 million by the end of the projected period.

Report Attribute	Details
Medical Billing Outsourcing Market Size (2024)	US$ 19,184.1 million
Market Anticipated Forecast Value (2034)	US$ 88,879.4 million
Market Projected Growth Rate (2024 to 2034)	16.6% CAGR

Medical Billing Outsourcing Market Historical Analysis Vs Forecast Outlook

Attributes	Details
Medical Billing Outsourcing Market Value (2019)	US$ 9,754.2 million
Market Revenue (2023)	US$ 16,683.9 million
Market Historical Growth Rate (CAGR 2019 to 2023)	14.4% CAGR

Country-wise Insights

Regional Market Comparison	Forecasted CAGR (2024 to 2034)
United States	13.4%
Germany	12%
Japan	11.3%
Australia	20.1%
China	17.1%

Category-wise Insights

Attributes	Details
Top Component Segment	In-house Medical Billing
Total Market Share in 2024	56.3%

Attributes	Details
Top Product Type or Segment	Hospital
Total Market Share in 2024	47.3%

This statistic shows the total contract value (TCV) of the outsourcing market in the Americas from 2000 to 2019. In 2019, the size of the outsourcing market in the Americas amounted to 62 billion U.S. dollars. In 2019, the global traditional outsourcing industry generated 92.5 billion U.S. dollars in revenue.

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Upon thorough analysis and research, the following factors has been identified as the critical business process outsourcing market trends during the forecast period 2021-2025:

The business process outsourcing market report also provides several other key information including:

CAGR of the market during the forecast period 2021-2025
Detailed information on factors that will drive business process outsourcing market growth during the next five years
Precise estimation of the business process outsourcing market size and its contribution to the parent market
Accurate predictions on upcoming trends and changes in consumer behavior
The growth of the business process outsourcing market industry across North America, Europe, APAC, MEA, and South America
A thorough analysis of the market’s competitive landscape and detailed information on vendors
Comprehensive details of factors that will challenge the growth of business process outsourcing market vendors

According to Cognitive Market Research, the global Learning Services Outsourcing market is expected to grow at a compound annual growth rate (CAGR) of 5.60% from 2023 to 2030. Growing Demand for Low-Cost, Scalable Learning Solutions Drives Market Expansion

There is an increasing demand for low-cost, scalable learning systems. Organizations are continually looking for methods to improve their learning and development activities while reducing expenses in today's fast-paced and competitive business world. Outsourcing learning services is a viable alternative since it allows firms to access specialized skills and resources without making large investments in infrastructure or training.

Companies must prioritize their learning methods as 35% of millennials regard comprehensive training and development programs to be the most significant benefit they would desire from a firm. Failure to meet these expectations can have serious implications. Employees who believe their firm does not support their professional development are 12 times more likely to depart.

(Source:blog.benchprep.com/scalable-learning-solution)

Furthermore, outsourcing provides scalability, allowing firms to simply alter their learning programs in response to changing needs and demands. This adaptability enables firms to remain nimble and responsive to shifting market circumstances. Outsourcing learning services can also improve productivity and time management because external providers can focus on delivering high-quality learning solutions while businesses focus on their core operations..

Increased emphasis on filling skill gaps boosts market expansion

Organizations are making progress in addressing the skills gap. Employees' primary weaknesses include writing ability, public speaking ability, and data analysis. Some of the soft skills that employees lack are critical thinking, communication, leadership, and attention to detail. Several businesses are investing time and money in training to ensure that their personnel can adjust to changing conditions.

JPMorgan Chase & Co. recently revealed intentions to invest US$ 600 million in staff upskilling, while Amazon is investing more than US$ 700 million. PwC is investing roughly US$ 3 billion to upskill its staff over a three to four-year period.

(Source:www.jpmorganchase.com/news-stories/jpmorgan-chase-global-investment-in-the-future-of-work)

To address skill gaps, organizations are focusing on employee and leadership development at the system and individual levels. They're also working hard to articulate the most important behaviors that reflect beliefs and leadership standards. As a result, market suppliers are offering new L&D models to widen current thinking and industry best practices required for career growth and establish a smoother and easier learning ecosystem.

The Factors Are Preventing The Learning Services Outsourcing Market From Expandinge

Machine Translation Limitations Will Restrict Market Growth

The constraints of machine translation constrain the Learning Services Outsourcing Market. While machine translation quality has increased due to technological developments in AI, especially for complicated or specialized information, it still falls short of human translation in accuracy and nuance.The context and idiomatic idioms that machine translation systems frequently struggle with might cause translations to sound uncomfortable or inaccurate to native speakers. This restriction is especially important for fields like law, medicine, and marketing, where accuracy and cultural appropriateness are key.

Impact of COVID-19 on the Learning Services Outsourcing Market

Organizations have had to alter their training and development methods in response to the global shift toward remote employment and virtual learning. To address their training demands in a remote work environment, several businesses have turned to learning services outsourcing. As a result, virtual training solutions, e-learning platforms, and online content development services are in high demand. Furthermore, the pandemic has emphasized the significance of people upskilling and reskilling in order to manage the shifting business landscape. Introduction of Learning Services Outsourcing

The contracting of a third party to deliver learning and development services to an organization's workers is known as learning services outsourcing. This m...

B2B Sales Outsourcing Services Market size was valued at USD 96 Billion in 2023 and is projected to reach USD 179.98 Billion by 2031, growing at a CAGR of 9.78% during the forecasted period 2024 to 2031.

Global B2B Sales Outsourcing Services Market Drivers

The market drivers for the B2B Sales Outsourcing Services Market can be influenced by various factors. These may include:

Cost-effectiveness: In order to cut expenses, businesses frequently outsource their sales. Maintaining an internal sales force might be more expensive than outsourcing sales services, particularly when it comes to jobs requiring specific knowledge or technological capabilities.

Access to Expertise: Outsourcing partners frequently offer a wealth of knowledge and experience in sales tactics, procedures, and the market. Businesses can more successfully penetrate new markets and increase sales performance with the aid of this expertise.

Global B2B Sales Outsourcing Services Market Restraints

Several factors can act as restraints or challenges for the B2B Sales Outsourcing Services Market. These may include:

Problems with Quality Control: When sales functions are outsourced, there may be worries about upholding the standard and uniformity of sales procedures. It might be difficult to make sure that teams that are outsourced adhere to the standards and values of the organization.

Communication Barriers: Disparities in language, culture, and time zones can cause communication issues. Sales effectiveness may be impacted by miscommunications or a mismatch in expectations between the client and the outsourcing provider.