This statistic displays the results of a survey conducted in 2018 about the share of participants who believe job tasks can be outsourced to digital assistants in India, by task. During the survey, around ** percent of respondents in India thought that writing and responding to emails could be outsourced to digital assistants.

India IT-BPM Exports Revenue: USD: IT Services: Outsourcing: Application Management data was reported at 8.000 USD bn in 2018. This stayed constant from the previous number of 8.000 USD bn for 2017. India IT-BPM Exports Revenue: USD: IT Services: Outsourcing: Application Management data is updated yearly, averaging 5.894 USD bn from Mar 2007 (Median) to 2018, with 12 observations. The data reached an all-time high of 8.000 USD bn in 2018 and a record low of 2.100 USD bn in 2007. India IT-BPM Exports Revenue: USD: IT Services: Outsourcing: Application Management data remains active status in CEIC and is reported by National Association of Software and Service Companies. The data is categorized under India Premium Database’s Transportation, Post and Telecom Sector – Table IN.TF006: Information Technology Statistics: National Association of Software and Service Company: IT-BPM: Exports Revenue.

India IT-BPM Exports Revenue: USD: IT Services: Outsourcing data was reported at 30.000 USD bn in 2018. This records an increase from the previous number of 28.000 USD bn for 2017. India IT-BPM Exports Revenue: USD: IT Services: Outsourcing data is updated yearly, averaging 17.551 USD bn from Mar 2007 (Median) to 2018, with 12 observations. The data reached an all-time high of 30.000 USD bn in 2018 and a record low of 5.950 USD bn in 2007. India IT-BPM Exports Revenue: USD: IT Services: Outsourcing data remains active status in CEIC and is reported by National Association of Software and Service Companies. The data is categorized under India Premium Database’s Transportation, Post and Telecom Sector – Table IN.TF006: Information Technology Statistics: National Association of Software and Service Company: IT-BPM: Exports Revenue.

India IT Industry Revenue: USD: Business Process Outsourcing: Domestic data was reported at 4.100 USD bn in 2019. This records an increase from the previous number of 4.000 USD bn for 2018. India IT Industry Revenue: USD: Business Process Outsourcing: Domestic data is updated yearly, averaging 2.304 USD bn from Mar 2001 (Median) to 2019, with 19 observations. The data reached an all-time high of 4.100 USD bn in 2019 and a record low of 100.000 USD mn in 2002. India IT Industry Revenue: USD: Business Process Outsourcing: Domestic data remains active status in CEIC and is reported by National Association of Software and Service Companies. The data is categorized under Global Database’s India – Table IN.TF007: Information Technology Statistics: National Association of Software and Service Company: IT-BPM: Domestic Revenue.

During the year 2018, the annual contract value in the IT-BPM sector from information technology outsourcing in India was approximately ** billion U.S. dollars. This was an increase of over **** percent as compared to 2017. During this period, the annual contract value in IT-BPM sector as a service, which includes IPO, BPO, SaaS and IaaS increased by approximately ** percent over the previous year.

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Technical Support Outsourcing Market Size 2024-2028

The technical support outsourcing market size is forecast to increase by USD 17.3 billion, at a CAGR of 7.99% between 2023 and 2028. The market is experiencing significant growth, driven by the increasing demand for cost-effective solutions to enhance operational efficiency. Companies are recognizing the benefits of outsourcing technical support services to reduce internal costs and focus on core business functions.

Major Market Trends & Insights

APAC dominated the market and accounted for a 58% share in 2022.
The market is expected to grow significantly in South America region as well over the forecast period.
Based on the Type, the help desk segment led the market and was valued at USD 19.40 billion of the global revenue in 2022.
Based on the Business Segment, the large enterprises segment accounted for the largest market revenue share in 2022.

Market Size & Forecast

Market Opportunities: USD 39.60 Billion
Future Opportunities: USD 17.3 Billion
CAGR (2023-2028): 7.99%
APAC: Largest market in 2022

The market continues to evolve, driven by the increasing complexity of IT infrastructure and the need for round-the-clock assistance. Managed service providers (MSPs) offer network monitoring solutions to ensure optimal system performance and identify potential issues before they escalate. Technical documentation plays a crucial role in effective support, with global support centers utilizing help desk analytics to improve customer satisfaction metrics. Software deployment and cloud-based support tools facilitate remote desktop assistance, enabling quick resolution of issues. Escalation procedures and security incident response are essential components of IT support automation, ensuring seamless handoff between support teams. System administration services, IT training programs, and knowledge base development further enhance the capabilities of MSPs.

What will be the Size of the Technical Support Outsourcing Market during the forecast period?

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As businesses increasingly rely on technology to drive growth, ensuring high-quality technical support is crucial to maintaining customer satisfaction and loyalty. Another trend shaping the market is the emergence of chatbots in technical support. These AI-powered tools offer instant, round-the-clock support, reducing response times and improving customer experience. The call center services segment is the second largest segment of the type and was valued at USD 15.10 billion in 2022.

However, they also present challenges, such as the inability to handle complex queries and the need for human intervention for more intricate issues. To capitalize on the opportunities presented by the market and navigate these challenges effectively, companies must adopt a strategic approach, focusing on quality control measures and investing in advanced technologies to enhance their technical support capabilities.

IT infrastructure management, hardware maintenance, and compliance auditing are critical aspects of company management. IT asset management and disaster recovery planning are integral to effective outsourcing strategies. Multi-lingual support and onsite support options cater to diverse customer needs, while remote support teams and 24/7 technical support ensure uninterrupted service delivery. According to industry reports, the market is expected to grow by over 10% annually, driven by the increasing adoption of cloud-based services and the need for cost-effective, efficient solutions. For instance, a leading MSP reported a 15% increase in sales due to their comprehensive IT support offerings.

How is this Technical Support Outsourcing Industry segmented?

The technical support outsourcing industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD billion' for the period 2024-2028, as well as historical data from 2018-2022 for the following segments.

Type

  Help Desk
  Call Center Services
  Managed Technical Support


Business Segment

  Large enterprises
  SMEs


End-User

  Banking, Financial Services, and Insurance (BFSI)
  Healthcare
  Retail & E-commerce


Geography

  North America

    US
    Canada


  Europe

    France
    Germany
    Italy
    UK


  Middle East and Africa

    Egypt
    KSA
    Oman
    UAE


  APAC

    China
    India
    Japan


  South America

    Argentina
    Brazil


  Rest of World (ROW)

By Type Insights

The help desk segment is estimated to witness significant growth during the forecast period. The segment was valued at USD 19.40 billion in 2022. It continued to the largest segment at a CAGR of 6.70%.

The market caters to a broad spectrum of services

India IT-BPM Exports Revenue: USD: IT Services: Outsourcing: Information System data was reported at 15.000 USD bn in 2018. This records an increase from the previous number of 13.000 USD bn for 2017. India IT-BPM Exports Revenue: USD: IT Services: Outsourcing: Information System data is updated yearly, averaging 7.090 USD bn from Mar 2007 (Median) to 2018, with 12 observations. The data reached an all-time high of 15.000 USD bn in 2018 and a record low of 1.620 USD bn in 2007. India IT-BPM Exports Revenue: USD: IT Services: Outsourcing: Information System data remains active status in CEIC and is reported by National Association of Software and Service Companies. The data is categorized under India Premium Database’s Transportation, Post and Telecom Sector – Table IN.TF006: Information Technology Statistics: National Association of Software and Service Company: IT-BPM: Exports Revenue.

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Finance Accounting Business Process Outsourcing Market Size 2024-2028

The finance accounting business process outsourcing market size is forecast to increase by USD 27.30 billion at a CAGR of 7.85% between 2023 and 2028. The market is experiencing significant expansion, driven by several key factors. Firstly, companies are increasingly prioritizing cost reduction through outsourcing their finance and accounting functions. Secondly, the number of finance accounting BPO service providers is surging, offering businesses a wide range of options to choose from. Lastly, the need for accounting agility is on the rise, with businesses requiring real-time financial data and analysis to make informed decisions. The integration of artificial intelligence and machine learning technologies is further enhancing accounting processes, enabling businesses to automate data analysis, predict trends, and gain deeper insights for more accurate and timely decision-making. This trend is expected to continue, as more organizations seek to streamline their operations and improve their financial performance.

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The market is evolving rapidly, particularly in India and the Philippines, where businesses leverage cost-saving solutions. Companies are implementing Business Continuity Plans (BCP) to ensure resilience while integrating process automation technologies and cloud computing. Knowledge Process Outsourcing (KPO) is becoming essential for specialist processes like accounts payable, accounts receivable, general ledger, and treasury and cash management. The modernization effort includes adopting hybrid cloud solutions and AI insights to create intelligent workflows and enhance business analytics. Social media marketing services are also being integrated to drive customer engagement. By focusing on end-to-end experiences and intelligent processes, organizations can optimize yield management and improve overall efficiency in financial operations.

Further, the market is thriving, particularly in India and the Philippines, where financial organization seek cost saving solutions. Leveraging AI insight enables enterprises' leadership to make smart decision-making based on continuous, real-time insights. Understanding the CFO's imperatives is crucial for BPO industry providers, as they tailor their services to meet the unique needs of finance and accounting organization. The F&A domain encompasses critical functions such as shareholder accounting, collections, and financial administration. Additionally, risk analytics plays a vital role in enhancing decision-making and mitigating potential pitfalls. As companies increasingly turn to BPO contract for efficiency, the focus on data analysis will drive further innovation and improvements in the financial services landscape.

Market Segmentation

The market research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD billion' for the period 2024-2028, as well as historical data from 2018-2022 for the following segments.

End-user

  Large enterprises
  SMEs


Application

  BFSI
  IT and telecommunications
  Manufacturing
  Healthcare
  Others


Geography

  North America

    Canada
    US


  Europe

    Germany
    UK


  APAC

    China


  South America



  Middle East and Africa

By End-user Insights

The large enterprises segment is estimated to witness significant growth during the forecast period. The large enterprise segment is the most important end-user of business accounting software in the global market. In addition, large enterprises have many operations, a large number of resources, and a complex set of financial management requirements. Therefore, they need finance accounting business process outsourcing that is able to manage large transactions, provide comprehensive financial reports, and offer sophisticated financial analysis and forecasting capabilities.

Moreover, one of the main reasons why large enterprises automate financial processes and minimize manual mistakes. In addition, these large enterprises handle hundreds of transactions every day, such as sales, procurement, and payroll. Furthermore, finance accounting business process outsourcing helps assist these large enterprises in accounting and payroll, among other services in finance. Hence, such factors are fuelling the growth of this segment which in turn drives the market during the forecast period.

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The large enterprises segment accounted for USD 29.88 billion in 2018 and showed a gradual increase during the forecast period.

Regional Insights

North America is estimated to contribute 31% to the growth of the global market during the forecast period. Technavio's analysts have elaborately explained the regional trends and drivers that shape the market during the

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Research and Development (R&D) Outsourcing Services Market 2024-2028

The research and development (R&D) outsourcing services market size is estimated to grow at a CAGR of 8.11% between 2023 and 2028. The market size is forecast to increase by USD 3.89 billion. The growth of the market depends on several factors, including the cost-effective nature of outsourcing research and development services, the increasing need for end-users to focus on core competencies, and the increased access to the global talent pool. Research and Development outsourcing is defined as the outsourcing of non-physical engineering R&D tasks, such as simulation, design, and consultation, to third-party service providers or specialized market players. These players help enterprises enhance efficiency, improve different processes, and reduce the time to market for products.

This research and development outsourcing services market report extensively covers market segmentation by end-user (automotive, consumer electronics, telecommunications, semiconductor, and others), type (large enterprises, small, and medium enterprises), and geography (North America, Europe, APAC, South America, and Middle East and Africa). It also includes an in-depth analysis of drivers, trends, and challenges. Furthermore, the report includes historic market data from 2018-2022.

What will be the Size of the Research And Development Outsourcing Services Market During the Forecast Period?

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Research and Development Outsourcing Services Market Overview

Driver

Increased access to a global talent pool is the key factor driving market growth. Most SMEs have limited operational reach, due to which they have access to only the regional talent pool. However, specialized market players such as Wipro and HCL have operations across the world. Hence, outsourcing R&D services to such research and development outsourcing services market players will provide enterprises, especially SMEs, access to the global talent pool. Enterprises can leverage diverse skill sets distributed across geographies by outsourcing R&D services to these market players.

Therefore, market players from countries such as the US focus on expanding their operations to countries such as India for real-time support and low-cost labor. Accessing the talent pool from such countries can lead to a reduction in R&D costs, which will help enterprises increase their profit margins. This will lead to the growth of the global research and development outsourcing services market during the forecast period.

Trends

An increase in merger and acquisition activities is the primary trend shaping market growth. The intense competition has increased the number of strategic mergers and acquisitions (MA) over the last few years. Market players are opting for MA to enhance their market reach and customer base with the increasing demand for R&D outsourcing services from various end-users, such as the healthcare and construction industries. Also, intense competition in the market is expected to compel established research and development outsourcing services market players to increase their market presence through MA.

Moreover, market players in R&D outsourcing services are investing extensively in joint ventures and acquisitions to capture a major share of the research and development outsourcing services market and expand their presence to new regions. Thus, the increase in MA activities will help major market players expand their product portfolios and geographical reach in the global market, which is expected to record more such acquisitions during the forecast period.

Restrain

The risk of poor quality research and development is a challenge that affects market growth. Quality is one of the most important aspects of R&D engineering tasks, such as designing and simulation for enterprises. However, after outsourcing the tasks, enterprises lose control and visibility over the R&D process. Market players offering R&D services may not have the same standards of quality or technical adequacy. Hence, the quality of R&D could decrease. The quality can also be compromised if research and development outsourcing services market players are inexperienced or lack in-depth knowledge about engineering tasks.

In addition, a substandard output from R&D can harm the brand value of enterprises as the product or service developed may not be up to regulatory compliance standards. Such issues can discourage enterprises from outsourcing R&D services, which, in turn, can impede the growth of the global research and development outsourcing services market during the forecast period.

Research and Development Outsourcing Services Market Segmentation By End-user

The market share growth by the automotive segment will be significant during the forecast per

India IT Industry Revenue: USD: Business Process Outsourcing data was reported at 34.800 USD bn in 2019. This records an increase from the previous number of 32.000 USD bn for 2018. India IT Industry Revenue: USD: Business Process Outsourcing data is updated yearly, averaging 21.099 USD bn from Mar 2007 (Median) to 2019, with 13 observations. The data reached an all-time high of 34.800 USD bn in 2019 and a record low of 8.667 USD bn in 2007. India IT Industry Revenue: USD: Business Process Outsourcing data remains active status in CEIC and is reported by National Association of Software and Service Companies. The data is categorized under Global Database’s India – Table IN.TF005: Information Technology Statistics: National Association of Software and Service Company: IT-BPM: Industry Revenue.

During the year 2018, the annual contract value in the IT-BPM sector from information technology outsourcing across India was approximately ** billion U.S. dollars. During this period, the annual contract value in IT-BPM sector as a service increased by approximately ** percent over the previous year.

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Knowledge Process Outsourcing Market Size 2024-2028

The knowledge process outsourcing market size is forecast to increase by USD 141.26 billion at a CAGR of 19.51% between 2023 and 2028. The market is experiencing significant growth, driven by the increasing digital transformation in various industries. One of the primary sectors fueling this expansion is banking and financial services, where KPO is being utilized for financial analytics, equity research, and data management. This off-shoring trend is also extending to professional services such as passenger vehicle sales analysis. However, the market faces challenges, including the risk of data breaches, which can negatively impact client trust and reputation. To mitigate these risks, companies must prioritize strong security measures and adhere to regulatory compliance. As the KPO market continues to evolve, it is essential for businesses to stay informed and adapt to these trends and challenges to maximize their competitive advantage.

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The IT industry continues to evolve, with data-driven organizations increasingly relying on third-party service providers to manage labor-intensive tasks and focus on core competencies. One such area of outsourcing that has gained significant traction is Knowledge Process Outsourcing (KPO), which encompasses engineering design outsourcing, contract drafting, and various professional services. Automobile design is a prime example of a sector that benefits from KPO services. By outsourcing design tasks to skilled professionals, companies can reduce costs and improve efficiency, enabling them to bring innovative products to market faster.

However, it is crucial that data security is prioritized when engaging third-party service providers, especially when dealing with sensitive information and financial databases. Real estate costs and the need for cloud-based work platforms have further fueled the adoption of KPO services. By leveraging off-shoring and outsourcing, businesses can save on operational expenses while accessing a global pool of talented engineers, architects, and analysts. Business intelligence and analytical tools are essential components of KPO services, allowing clients to make informed decisions based on data insights. The KPO market is particularly relevant to industries with high data volumes and labor-intensive tasks, such as the automobile sector and real estate.

Market Segmentation

The market research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD billion' for the period 2024-2028, as well as historical data from 2018-2022 for the following segments.

Type

  Legal process outsourcing
  Financial process outsourcing
  R and D outsourcing
  Publishing outsourcing
  Others


End-user

  BFSI
  Healthcare
  IT and telecom
  Manufacturing
  Others


Geography

  North America

    US


  APAC

    China
    India


  Europe

    Germany
    UK


  South America



  Middle East and Africa

By Type Insights

The legal process outsourcing segment is estimated to witness significant growth during the forecast period. In the realm of Knowledge Process Outsourcing (KPO), the engagement of third-party service providers for specialized tasks, such as engineers, lawyers, architects, and more, is a significant trend. One subcategory of KPO is Engineering Design Outsourcing (EDO), which focuses on outsourcing engineering design tasks, including automobile design, to service providers. This approach offers operational efficiency and cost savings for businesses. Similarly, Legal Process Outsourcing (LPO) is another subcategory of KPO. LPO entails outsourcing legal services to third-party providers, encompassing tasks like legal research, contract drafting and management, document review, patent drafting and filing, intellectual property management, and litigation support.

Furthermore, by outsourcing legal processes to countries with lower labor costs, such as India, the Philippines, and South Africa, businesses can significantly reduce overhead expenses, including salaries, benefits, and office space. This strategy is particularly beneficial for data-driven organizations seeking to streamline their operations and focus on their core competencies.

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The Legal process outsourcing segment was valued at USD 20.85 billion in 2018 and showed a gradual increase during the forecast period.

Regional Insights

APAC is estimated to contribute 37% to the growth of the global market during the forecast period. Technavio's analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period.

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Another region offering significant growth opportunities to c

India IT-BPM Exports Revenue: USD: IT Services: Outsourcing: Others: Service Oriented Architecture, Web Services, E Business, E Commerce data was reported at 7.000 USD bn in 2018. This stayed constant from the previous number of 7.000 USD bn for 2017. India IT-BPM Exports Revenue: USD: IT Services: Outsourcing: Others: Service Oriented Architecture, Web Services, E Business, E Commerce data is updated yearly, averaging 4.567 USD bn from Mar 2007 (Median) to 2018, with 12 observations. The data reached an all-time high of 7.000 USD bn in 2018 and a record low of 2.230 USD bn in 2007. India IT-BPM Exports Revenue: USD: IT Services: Outsourcing: Others: Service Oriented Architecture, Web Services, E Business, E Commerce data remains active status in CEIC and is reported by National Association of Software and Service Companies. The data is categorized under India Premium Database’s Transportation, Post and Telecom Sector – Table IN.TF006: Information Technology Statistics: National Association of Software and Service Company: IT-BPM: Exports Revenue.

The statistic shows the revenue generated in the outsourcing industry by service type from 2010 to 2019. In 2019, ** billion U.S. dollars was generated through business process outsourcing (BPO). Global outsourcing industry - additional information Outsourcing is the contracting out of processes to external parties. Business process outsourcing (BPO), which generated ** billion U.S. dollars worldwide in 2019, involves transferring business processes to service providers outside of an organization. This process often requires offshoring. In 2019, India was the best country for offshoring when its financial attractiveness, the skills and availability of its people and its business environment are considered together. Information technology outsourcing (ITO) is closely related to business process outsourcing as many business processes are technology based. In 2019, global ITO revenue was **** billion U.S. dollars. The global revenue of business process outsourcing and information technology outsourcing amounted to around **** billion U.S. dollars in 2019, of which more than half was generated in the Americas. Southern Europe was the region with the largest share of businesses practicing, or planning to practice, business process outsourcing. Latin America and South Africa also had high proportions. Business process outsourcing includes delegating back-office or internal functions, like HR and accounting, and front-office or customer-related functions, such as those that would be passed on to call centers. In 2016, most companies used outsourcing services as a cost cutting tool while communication was a main driver of a successful outsourcing experience among mid-market business leaders worldwide.

India IT Industry Revenue: USD: Business Process Outsourcing: Exports data was reported at 30.700 USD bn in 2019. This records an increase from the previous number of 28.000 USD bn for 2018. India IT Industry Revenue: USD: Business Process Outsourcing: Exports data is updated yearly, averaging 17.879 USD bn from Mar 2007 (Median) to 2019, with 13 observations. The data reached an all-time high of 30.700 USD bn in 2019 and a record low of 7.570 USD bn in 2007. India IT Industry Revenue: USD: Business Process Outsourcing: Exports data remains active status in CEIC and is reported by National Association of Software and Service Companies. The data is categorized under Global Database’s India – Table IN.TF006: Information Technology Statistics: National Association of Software and Service Company: IT-BPM: Exports Revenue.

During the year 2018, the annual contract value in the IT-BPM sector from business process outsourcing across India was approximately *********** U.S. dollars. This was an decrease of approximately *** percent as compared to 2017. During this period, the annual contract value in IT-BPM sector as a service, which includes IPO, BPO, SaaS and IaaS increased by approximately ** percent over the previous year.

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Pharmaceutical Analytical Testing Outsourcing Market Size 2024-2028

The pharmaceutical analytical testing outsourcing market size is forecast to increase by USD 2.88 billion at a CAGR of 7.4% between 2023 and 2028.

The market is experiencing significant growth due to several key drivers. The increasing number of FDA-approved manufacturing facilities in developing nations is expanding the market's reach and providing cost-effective solutions for pharmaceutical companies. Additionally, the rising trend of mergers and acquisitions in the industry is leading to consolidation and increased demand for outsourcing services. However, the market is not without challenges. The shortage of trained professionals in analytical testing poses a significant barrier to growth, requiring companies to invest in training programs and partnerships to meet the demand for skilled labor.
To capitalize on market opportunities and navigate challenges effectively, companies must stay informed of regulatory changes, invest in technology and automation, and build strategic partnerships to address the talent shortage. By doing so, they can position themselves as industry leaders and provide high-quality, cost-effective solutions to their clients.

What will be the Size of the Pharmaceutical Analytical Testing Outsourcing Market during the forecast period?

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The pharmaceutical analytical testing market encompasses a range of services, including in vitro and in vivo testing for drugs and biopharmaceuticals. This market plays a crucial role in ensuring the safety, purity, and therapeutic efficacy of pharmaceutical and biotech products. Analytical testing is integral to various stages of drug development, from Research and Development (R&D) to clinical trials and post-approval. Services encompass bioanalytical testing for assessing drug molecule concentration in biological matrices, stability testing for evaluating drug stability under various conditions, and environmental monitoring for ensuring product quality. The market caters to the testing needs of various sectors, including generic drugs, biosimilars, and clinical trials.
Analytical testing methods employ diverse techniques, such as hyphenated techniques, kinetic methods, and electrochemical techniques, to assess drug properties like dosage, bloodstream absorption, metabolism, non-toxicity, and detect contaminants. Contract Research Organizations (CROs) and other service providers contribute significantly to this market by offering specialized expertise and advanced testing capabilities. The pharmaceutical analytical testing market continues to grow, driven by the increasing demand for new drug discoveries, regulatory requirements, and the expanding biotech industry.

How is this Pharmaceutical Analytical Testing Outsourcing Industry segmented?

The pharmaceutical analytical testing outsourcing industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD million' for the period 2024-2028, as well as historical data from 2018-2022 for the following segments.

Service

  Bioanalytical
  Method development and validation
  Stability testing
  Raw Material Testing
  Microbiological Testing
  Extractables and Leachables Testing
  Physical and Chemical Testing
  Regulatory Support/Compliance Testing
  Batch Release Testing
  Environmental Monitoring
  Packaging Testing
  Others


Geography

  North America

    US
    Canada


  Europe

    Germany
    UK


  APAC

    China
    India
    Japan
    South Korea


  South America

    Brazil


  Middle East and Africa

    UAE


  Rest of World (ROW)

By Service Insights

The bioanalytical segment is estimated to witness significant growth during the forecast period.

The pharmaceutical analytical testing market experiences growth due to the expanding pharmaceutical and biotechnology industries. These sectors' companies are significant consumers of analytical testing services, ensuring their products meet regulatory requirements, including drug purity, dosage, and safety. The rise in chronic diseases, such as cancer, necessitates increased drug production, leading to a higher demand for analytical testing. Analytical testing plays a crucial role in every stage of drug development, from discovery to manufacturing. Biotech firms and contract research organizations rely on various analytical testing methods, including hyphenated techniques, kinetic methods, and electrochemical techniques, to assess drug molecules' therapeutic efficacy, bioavailability, metabolism, non-toxicity, and the presence of contaminants.

Pharmaceutical and biopharmaceutical companies invest heavily in research and development to discover and treat life-threatening diseases. This investment fuels the demand for advanced analytical testing technologies, such as automation and personalized me

India Foreign Direct Investment: Inflow: USD: Services Sector: Outsourcing data was reported at 50.040 USD mn in Dec 2018. This records a decrease from the previous number of 282.500 USD mn for Sep 2018. India Foreign Direct Investment: Inflow: USD: Services Sector: Outsourcing data is updated quarterly, averaging 10.170 USD mn from Dec 2008 (Median) to Dec 2018, with 31 observations. The data reached an all-time high of 344.540 USD mn in Dec 2015 and a record low of 0.260 USD mn in Jun 2009. India Foreign Direct Investment: Inflow: USD: Services Sector: Outsourcing data remains active status in CEIC and is reported by Department of Industrial Policy and Promotion. The data is categorized under India Premium Database’s Investment – Table IN.OA007: Foreign Direct Investment Inflow: by Industry: USD.

Europe had the largest call center market in 2017, generating around ** billion U.S. dollars in revenue, followed by North America, with ** billion U.S. dollars. Latin America had the smallest market in that year, with ** billion U.S. dollars in revenue. Call center market The call center market includes the section of an organization that provides assistance to customers by phone. This can be for existing customers, for example by answering queries about the product or service they purchased, or for sales-based activities to obtain new customers. Given the broad nature of these services, virtually every industry is represented in the call center market, making it a prime candidate for outsourcing. Outsourcing can achieve lower costs through locating call center infrastructure in countries with lower costs, such as India and the Philippines, and significantly reduce the capital expenditure required to set up a call center. This has led to a growing outsourced call center market that is expected to reach **** billion U.S. dollars by 2020. Overall market growth Some analysts expect the overall call center market to experience strong growth in coming years, predicting it will more than double in size by 2022. However, other analysts expect growth to be more limited and unevenly spread. For example, some predict the European market to shrink in size by 2025, while the United States will grow to be the largest market. Data from the last few years seems to support the hypothesis that the U.S. market will overtake Europe, with many more new call centers opening there between 2016 and 2018.

Wipro Limited had revenue of over 898 billion Indian rupees in the financial year 2024. It was the first time the revenue decreased in comparison with the previous year during the presented period. More than 98 percent of the revenue was generated from existing customers. Wipro is one of the biggest IT services and consulting companies in India, ranked the third as of 2024, behind TCS and Infosys.
Cybersecurity in India The cybersecurity market has been growing as the number of cyber-crimes reported in India saw continuous growth. Cybercrimes in India range from online fraud to data theft, but the most attacked sector the banking and financial sectors. Especially as the coronavirus pandemic has accelerated the transformation of India to digital economy, the threat of cybercrime also rises. Public institutions and government also become more prone to falling victim of cybercrimes. In 2018, 1.1 billion records were compromised from the Aadhaar system, India’s unique citizen identification system. Indian outsourcing companies and U.S. The United States dominated the Indian IT outsourcing industry. Not only information technology companies outsourced their services to India, companies like Ford Motor Company, General Electronics also off shored their software development, customer support, and engineering research and development facilities to India. For instance, India’s biggest IT services and consultancy company, Tata Consultancy Services, generated more than 50 percent of its revenue from the Americas.