This statistic shows the result of a 2020 survey among airline passengers regarding their travel satisfaction rate, based on the stage of their journey and passenger type. The results show a 8.69 satisfaction rate among passengers using technology while on board in comparison with non-technology users who reported a 8.12 satisfaction rate.

As of 2024, the US American airline with the highest customer satisfaction index score was Alaska Airlines, with an ACSI score of 82. This was significantly above the average for all airlines, which stood at a score of 77 in 2023.

Financial status of the American aviation industry

In 2023, North America had one of the largest air travel markets worldwide, with a 24.2 percent traffic share. That year, the US generated approximately 223.3 billion U.S. dollars from its operations.

Future of passenger traffic

As of 2022, air carriers in the United States enplaned 865.6 million passengers. This was the highest figure recorded from 1990 to 2023. By 2043, air passenger traffic in the US is expected to grow significantly; in particular, passenger numbers to or from the Pacific region are forecasted to grow by 5.5 percent annually.

Dataset

This dataset was created by Bisma Sajjad

Released under CC0: Public Domain

Contents

In 2024, 71 percent of UK air passengers reported that they were very or fairly satisfied with the value for money of flying, up from the 68 percent satisfaction level registered in the previous year. From March 2016 to October 2021, the percent of satisfaction with value for money on the passengers' last trip ranged above 70 percent.

Dataset containing results of the Bus User Satisfaction Survey that is carried out annually. The data shows how Leicester compares with other authorities in the overall satisfaction of bus users.Please note due to coronavirus restrictions, the survey was not carried out in 2020 or 2021.This dataset is also part of a dashboard that has been created showing a range of transport related data. The dashboard can be viewed here.

The report contains the annual results for the Bus Passenger Satisfaction Survey. The survey asks passengers to rate their satisfaction with several aspects of the bus journey they have just undertaken including the bus stop environment, 'on the bus' factors, and their overall satisfaction.

The Bus Passenger Satisfaction Survey (BPSS) has been in existence since April 2000, following the announcement by Government at the bus summit in November 1999 that it would carry out regular surveys to monitor user perceptions of local bus services. In April 2010 Passenger Focus (now known as Transport Focus) assumed responsibility from the Department for Transport for the survey.

Source agency: Passenger Focus Designation: National Statistics Language: English Alternative title: Bus Passenger Satisfaction Survey - Annual Results

Passenger evaluation of index of passenger satisfaction of conventional bus transit.

Key results from the annual Mayor and Chief Executive Officer Survey

In the period of November 2022 to October 2023, the Customer Satisfaction Index of SAS Scandinavian Airlines measured 69 out of 100, which was the second lowest level of satisfaction recorded in the past decade.

ATCEMS conducts phone surveys of all patients or their family members for whom the department has a valid phone number. The survey is performed within 72 hours of department contact with the patient. This table contains data describing patient satisfaction with ATCEMS services in response to a question posed in the survey.

Temporary dataset for customer satisfaction survey results by season, trade area and overall rating. Note: This dataset is temporary for use during the Fall 2020 MesaSTAT and will be replaced in the future by the full customer satisfaction dataset.

People often use different modes of transport at various times for a range of reasons, so it is important that we continue to listen to how people in NSW rate their experiences throughout their entire journey.

Conducting the ‘Customer Satisfaction Index’ helps us gain insight into the experiences of our transport users, which helps us focus our efforts on improving transport services to meet the needs of NSW residents.

We would like to thank the more than 34,000 people who provided their feedback, either online or face-to-face, for the most recent research, conducted in May 2024.

Public Transport in NSW

Passengers impacted by disruptions due to adverse weather.

Severe adverse weather events in early 2024 affected our public transport passengers, resulting in a slight decline in satisfaction with train timeliness. However, satisfaction with the ‘availability of information about service delays’ has slightly increased compared with six months ago.

As preparation continued during May for the new Sydney Metro expansion, passengers were kept well informed to what to expect with changes to services. Consequently, passengers have remained highly satisfied, particularly with the ‘knowledge of staff’ and ‘information about delays’.

As public transport patronage continued to increase, satisfaction levels for comfort and ‘personal space’ have slightly decreased for buses, light rail and ferries.

Road

Severe weather in early 2024 also impacted road users in NSW, leading to a decline in satisfaction with journey time reliability for private vehicles and motorcycles across the state.

Heavy vehicle users have previously reported low satisfaction with rest areas across NSW. We have been focusing on improving these facilities, and it’s encouraging to see that satisfaction levels have continued to rise.

Active transport users remain highly satisfied, with cyclists increasingly pleased with the ‘ease of connecting to public transport’ and pedestrians appreciating ‘sharing footpaths with others safely’.

Point-to-Point

Satisfaction among users of point-to-point services (taxis, rideshares and hire cars) remains stable overall, with customers most satisfied with their accessibility and convenience.

What’s Next

We will continue engaging with our passengers to gain deeper insights into their experiences across NSW’s transport network. This feedback will guide us in prioritising areas of low and declining satisfaction, helping us work towards delivering a consistently positive experience throughout their journey.

In 2023, the passenger satisfaction of Frankfurt Airport was 67 points. This was a dramatic decrease and the lowest satisfaction score registered in the given period.

Total sorting and weight calculation of rail transit.

This Flash Eurobarometer survey was conducted to examine EU rail passengers' satisfaction with various features of the rail services, including the railway stations. A large majority of the rail passengers surveyed said that they travelled by train less than once a month. A minority of respondents (8%) said that they took the train either every day or regularly. Among the eight features related to rail stations which were analysed in the survey, rail passengers were more likely to be satisfied with three of them: (1) the ease of buying tickets, (2) the provision of information about train schedules and platforms and (3) the personal security in railway stations. Of the eleven features of rail services and facilities the three that rail passengers were more likely to be satisfied with were (1) on board personal security , (2) scheduled journey time (3) seating comfort".

The results by volumes are distributed as follows:

• Volume A: Countries
• Volume AA: Groups of countries
• Volume A' (AP): Trends
• Volume AA' (AAP): Trends of groups of countries
• Volume B: EU/socio-demographics
• Volume B' (BP) : Trends of EU/ socio-demographics
• Volume C: Country/socio-demographics ---- Researchers may also contact GESIS - Leibniz Institute for the Social Sciences: https://www.gesis.org/eurobarometer

The CTM (Communications & Technology Management) Customer Satisfaction Survey is completed by City Employees once yearly and used by CTM to tracker deliverables and performance measures. For more information on CTM, please visit https://www.austintexas.gov/department/information-technology This dataset holds responses from surveys completed 2020 - Present with comments removed. NOTE: No survey was conducted in the year 2023.

Weather information users are surveyed continuously by means of a web-based, pop-up survey on NWS web pages throughout the Nation. A sample size of approximately 6,000 responses is collected quarterly for a maximum of 24,000 annual responses. The Customer Satisfaction Index (CSI) score is calculated as a weighted average of three survey questions that measure different facets of satisfaction with NWS services. American Customer Satisfaction Index (ACSI) researchers use proprietary software technology to estimate the weighting. The three questions include the overall satisfaction of NWS services, expectations of service, and a comparison to an ideal organization. Indexes are reported on a 0 to 100 scale. The CSI was started in the United States in 1994 by researchers at the University of Michigan, in conjunction with the American Society for Quality in Milwaukee, Wisconsin, and CFI Group in Ann Arbor, Michigan. The Index was developed to provide information on satisfaction with the quality of products and services available to consumers. The survey data serve as inputs to an econometric model that benchmarks customer satisfaction with more than 300 companies in 43 industries and 10 economic sectors, as well as various services of federal and local government agencies.

Percentage of special event promoters or hosts responding they were satisfied with the venue and management of the venue. Examples: JDRF, Phoenix/Mesa Marathon, Margarita Mayhem. This information is collected monthly on Survey Monkey.

ASD implemented a customer satisfaction survey for our products and services. This feedback will provide a better understanding of how ASD products and services can be improved and their usefulness to customers.