The annual Report on Government Services (RoGS) provides information on the equity, effectiveness and efficiency of government services in Australia. The most recent report was released in January 2017 and provides comparative information across the areas of childcare, education and training, justice, emergency management, health, community services and housing and homelessness. The reports and associated data tables are available via the following link: http://www.pc.gov.au/research/ongoing/report-on-government-services

The annual RoGS provides information on the equity, effectiveness and efficiency of government services in Australia.

Datasets include the government expenditure on Health, Childcare, Community Services, Justice, Emergency Management, and Housing and homelessness.

More Information: http://www.pc.gov.au/research/ongoing/report-on-government-services#glance

The annual Report on Government Services (RoGS) provides information on the equity, effectiveness and efficiency of government services in Australia.\r \r The report provides comparative information across the areas of childcare, education and training, justice, emergency management, health, community services and housing and homelessness. \r \r The reports and associated data tables are available via the following link:\r http://www.pc.gov.au/research/ongoing/report-on-government-services\r

This chapter reports on the performance of governments in providing child protection, out-of-home care, family support services and intensive family support services. Source: Productivity Commission, Child Protection Services - Report on Government Services

This chapter reports on the performance of governments in providing youth justice services. Source: Productivity Commission, Youth Justice Services - Report on Government Services

Queensland Fire Department (QFD) Fire Activity data contribution for RoGS. (Queensland Fire and Emergency Services was renamed QFD on 1 July 2024).

RoGS provides information on the equity, effectiveness and efficiency of government services in Australia. The full report is available on the Australian Government Productivity Commission website at www.pc.gov.au/ongoing/report-on-government-services/

Queensland Fire Department (QFD) Fire HR and Financials data contribution for RoGS. (Queensland Fire and Emergency Services was renamed QFD on 1 July 2024).

RoGS provides information on the equity, effectiveness and efficiency of government services in Australia. The full report is available on the Australian Government Productivity Commission website at www.pc.gov.au/ongoing/report-on-government-services/

Digital Government Service Market Outlook

The global digital government service market size was valued at approximately USD 30.5 billion in 2023 and is projected to reach USD 75.3 billion by 2032, growing at a compound annual growth rate (CAGR) of 10.5% from 2024 to 2032. This robust growth can be attributed to the increasing adoption of digital technologies by governments globally to enhance service delivery, improve operational efficiencies, and drive citizen engagement.

One of the key growth factors in the digital government service market is the rising demand for transparency and accountability in government operations. Citizens are increasingly expecting more reliable and faster services from their governments, leading to an upsurge in the adoption of digital platforms that facilitate seamless interactions. Additionally, the increasing penetration of internet and smartphone usage has further propelled governments to transition from traditional methods to digital platforms to cater to the tech-savvy population.

Another significant growth factor is the digital transformation initiatives undertaken by governments worldwide. Many governments have set ambitious agendas for digital transformation, investing heavily in digital infrastructure and services. For instance, the European Union's Digital Agenda for Europe aims to deliver sustainable economic and social benefits from a digital single market. Similarly, various countries in Asia-Pacific are also making substantial investments in digital government services, driven by their economic growth and large populations.

Furthermore, advancements in technologies such as artificial intelligence (AI), blockchain, and the Internet of Things (IoT) are driving the growth of the digital government service market. These technologies are being leveraged to develop innovative solutions that enhance public service delivery, streamline administrative processes, and bolster security measures. Therefore, the integration of these advanced technologies in digital government services is expected to create new opportunities and drive market growth.

In the context of digital transformation, IT Spending in Public Sector has become a critical area of focus. Governments are increasingly allocating significant portions of their budgets to enhance their IT infrastructure and capabilities. This investment is driven by the need to modernize legacy systems, improve cybersecurity measures, and ensure the seamless delivery of digital services to citizens. By prioritizing IT spending, public sector entities aim to foster innovation, increase operational efficiencies, and provide more transparent and accountable governance. As a result, IT spending is not just seen as an expenditure but as a strategic investment that can drive long-term benefits for both governments and citizens.

When it comes to the regional outlook, North America held the largest market share in 2023, owing to the early adoption of digital technologies and a robust IT infrastructure. The U.S. government, in particular, has been a frontrunner in implementing digital government services. However, the Asia-Pacific region is anticipated to witness the highest growth rate during the forecast period, driven by the increasing governmental focus on digital transformation, smart city initiatives, and improving digital literacy. Europe is also expected to make significant strides, backed by supportive regulatory frameworks and substantial investments in digital infrastructure.

Service Type Analysis

The digital government service market can be segmented into Government-to-Citizen (G2C), Government-to-Business (G2B), and Government-to-Government (G2G) services. Government-to-Citizen services dominate the market, driven by the rising demand for better public services and the need for enhanced citizen engagement. These services include online portals for various public services such as tax filing, license renewals, and social welfare programs. The primary objective of G2C services is to provide citizens with easy and efficient access to government services, minimizing bureaucratic delays and enhancing service delivery.

Government-to-Business services are also gaining substantial traction as they streamline interactions between governments and businesses. These services encompass online procurement systems, business registration, and compliance management platforms. By digitizing these processes, governments aim to

The number of applications completed by departments and other public bodies under the Freedom of Information and Protection of Privacy (FOIPOP Act) according to decision type for the calendar years 2013 and 2014.

Queensland Police Service (QPS) Report on Government Services (ROGS) 2023

Oregon E-Government Service Desk Reporting Data

This datasets contains data pertaining to certain City services offered to veterans as mandated by Local Law 23 of 2015. Data is provided on an annual basis by calendar year and is disaggregated by borough where available. Applicants self-report veteran status when applying for City services.

On May 23, 2012, the President issued a Presidential Memorandum on “Building a 21st Century Digital Government. It launched a comprehensive Digital Government Strategy (pdf/html5) aimed at delivering better digital services to the American people. The strategy builds on several initiatives, including Executive Order 13571, Streamlining Service Delivery and Improving Customer Service, and Executive Order 13576, Delivering an Efficient, Effective, and Accountable Government. The strategy lays out actions in a 12-month roadmap and has three main objectives: (1) Enable the American people and an increasingly mobile workforce to access high-quality digital government information and services anywhere, anytime, on any device. (2) Ensure that as the government adjusts to this new digital world, we seize the opportunity to procure and manage devices, applications, and data in smart, secure and affordable ways. (3) Unlock the power of government data to spur innovation across our Nation and improve the quality of services for the American people.

The Queensland Police Service data contribution for the Police Services chapter in RoGS.

Smart Government Service Market Outlook

The global smart government service market size is expected to reach USD 89 billion by 2032, exhibiting a robust CAGR of 19.8% from 2024 to 2032. The market size in 2023 was approximately USD 20 billion. This remarkable growth is fueled by the increasing need for digital transformation in public administration, alongside advancements in technology that enable seamless integration, data analytics, and enhanced citizen engagement.

The surge in demand for efficient, transparent, and responsive governance is a significant growth driver for the smart government service market. Governments worldwide are adopting smart technologies to streamline processes, reduce operational costs, and improve service delivery to citizens. The integration of IoT, AI, and big data analytics into government systems is transforming traditional governance models, making them more efficient and citizen-centric. This transformation is not only enhancing the efficiency of public services but also fostering greater trust between governments and their citizens.

Another critical growth factor is the increasing urbanization and the resultant need for smart city initiatives. With more than half of the worldÂ’s population now living in urban areas, there is an unprecedented demand for smart solutions that can handle urban challenges such as traffic management, waste management, and public safety. Smart government services are pivotal to the success of smart city projects, offering solutions that promote sustainable development, efficient resource utilization, and improved quality of life. Governments are investing heavily in ICT infrastructure and smart technologies to address these urban challenges effectively.

Furthermore, the shift towards e-governance and digital government platforms is propelling the smart government service market. Digital government initiatives aim to make public services more accessible, transparent, and efficient. These initiatives include the development of online portals, mobile applications, and digital IDs that facilitate seamless interaction between citizens and government agencies. The COVID-19 pandemic has further accelerated the adoption of digital government services, as remote access to public services became essential during lockdowns and social distancing measures. This shift is expected to continue, driving sustained growth in the smart government service market.

From a regional perspective, North America and Europe are leading the market due to their advanced technological infrastructure and high levels of digital literacy. However, the Asia Pacific region is anticipated to witness the highest growth rate over the forecast period, driven by rapid urbanization, government initiatives promoting digital transformation, and increasing investments in smart city projects. Countries like China, India, and Singapore are at the forefront of adopting smart government services, which is expected to significantly contribute to the regional market growth.

The Government Service Cloud is emerging as a pivotal component in the evolution of smart government services. By leveraging cloud technology, government agencies can enhance their operational efficiency and service delivery. The Government Service Cloud offers a scalable and flexible platform that supports the integration of various digital government initiatives, enabling seamless access to public services. This cloud-based approach not only reduces the need for significant upfront investments in physical infrastructure but also allows for rapid deployment and scaling of services. As governments increasingly adopt cloud solutions, the Government Service Cloud is becoming instrumental in driving digital transformation, fostering innovation, and improving citizen engagement across various regions.

Solution Analysis

The smart government service market is segmented by solution into Government Resource Planning System, Security, Analytics, Open Data Platform, Network Management, Remote Monitoring, and Others. Each segment plays a crucial role in the overall ecosystem of smart government services, addressing specific needs and challenges faced by public administration.

Government Resource Planning (GRP) systems are essential for the efficient management of government resources, including finances, human resources, and assets. These systems provide a unified platform for government agencies to manage their operations, impr

Graph and download economic data for Quarterly Financial Report: U.S. Corporations: All Professional and Technical Services, Except Legal Services: Total Cash, U.S. Government and Other Securities (QFRTCASH2PTSUSNO) from Q4 2009 to Q1 2025 about legal, cash, professional, finance, securities, corporate, government, services, industry, and USA.

The global Government Service Cloud market size is valued at USD 20.1 billion in 2023 and is projected to reach USD 48.7 billion by 2033, growing at a CAGR of 10.6% during the forecast period. The market growth is primarily attributed to the increasing need for cloud-based solutions in government agencies to improve efficiency, reduce costs, and enhance citizen engagement. Governments worldwide are adopting cloud services to streamline their operations, modernize legacy systems, and improve service delivery. The market is segmented by Application into Institution, Government Department, and Other. The Government Department segment held the largest market share in 2023 and is expected to maintain its dominance during the forecast period. This is because government departments are responsible for providing various citizen services, such as healthcare, education, and social welfare, which require secure and efficient cloud-based solutions. The Types segment is categorized into Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS). The SaaS segment dominated the market in 2023 and is projected to continue its leadership throughout the forecast period. This is due to the ease of use, scalability, and cost-effectiveness of SaaS solutions. The market is highly competitive, with key players such as Microsoft, IBM, Google, IBM, Oracle, Salesforce, Cisco Systems, Dell Technologies, VMware, Verizon, and CGI Group. These companies are investing heavily in research and development to offer innovative cloud solutions and expand their market share.

According to a 2024 survey in South Korea, approximately 54 percent of respondents who used e-government services for information retrieval did so once a month. In contrast, about 80 percent of those using e-government services for submitting civil petitions, public proposals, or reporting daily inconveniences accessed them once every six months or less.

State Emergency Service (SES) data contribution for RoGS, including human resources (HR), financials and activity data. (Queensland Fire and Emergency Services was renamed Queensland Fire Department on 1 July 2024).\r \r From 2025 RoGS, refer to Queensland Police Service for SES data.\r \r RoGS provides information on the equity, effectiveness and efficiency of government services in Australia.\r The full report is available on the Australian Government Productivity Commission website at www.pc.gov.au/ongoing/report-on-government-services\r

The number of applications received by each department under the Freedom of Information and Protection of Privacy (FOIPOP Act) for the fiscal year.