As of September 2023, a survey determined that the customer satisfaction of fast food drive-thrus varied by restaurant chain in the United States. Chick-fil-A's drive-thru was rated as "friendly" by 91 percent of respondents. Meanwhile, McDonald's was rated as "friendly" by 64 percent of respondents.

This statistic shows the share of full-service and limited-service restaurant customers in the United States in 2018, by household income. In 2018, 11 percent of the full-service restaurant customers had a household income under 25 thousand U.S. dollars.

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Restaurant Digitization Solutions Market Size 2024-2028

The restaurant digitization solutions market size is forecast to increase by USD 6.89 billion, at a CAGR of 16.81% between 2023 and 2028. The market growth is driven by several key factors such as the growing food service industry and changing consumer preferences, leading to an increased demand for innovative solutions that enhance service efficiency and customer experience. As businesses strive to adapt to evolving market trends, there is a significant focus on reduction in operational costs, achieved through streamlined processes and technology integration. Additionally, the rising need for large-scale client management systems reflects the growing complexity of managing customer relationships and maintaining high service standards in a competitive landscape. These dynamics collectively contribute to market expansion, as companies seek effective strategies and technologies to optimize operations, meet consumer demands, and manage client interactions more efficiently.

What will be the Size of the Market During the Forecast Period?

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Market Dynamic and Customer Landscape

The market is witnessing significant growth as the Foodservice industry embraces digital technologies to enhance operations, customer experiences, and drive business growth. Key areas of focus include ordering, payment processing, inventory management, data analytics, and customer engagement. Digital ordering and payment processing systems streamline transactions, improve operational efficiency, and cater to the increasing smartphone usage and online food ordering trends. Customer engagement tools like loyalty programs and personalized marketing campaigns leverage data analytics to deliver targeted promotions and enhance the overall customer experience. Delivery apps and online reservation systems further expand the reach of restaurants, while digital menus offer dynamic, interactive experiences. Point-of-sale systems and online ordering platforms enable data-driven decision-making, while mobile payment options and mobile apps offer convenience and flexibility. The tech-driven landscape continues to evolve, with social media and data analytics playing increasingly important roles in shaping the future of the restaurant industry.

Key Market Driver

Growing food service industry and changing consumer preference is notably driving market growth. The restaurant industry is experiencing significant transformation due to digitization technologies, with fast-food segments and cafés adopting digital solutions at an accelerated pace. Digitization is enabling these businesses to expand their online presence through delivery apps, online ordering platforms, and mobile payment options. Data-driven decision-making is becoming essential in this tech-driven landscape, with loyalty programs and personalized marketing campaigns being key differentiators. Mobile apps, contactless ordering, and digital menus are becoming the norm, with machine learning and virtual kitchens revolutionizing the industry.

In addition, growth opportunities abound in areas such as order tracking, stock levels, supply chain management, and digital payment systems. Contactless dining and near-field communication are also gaining popularity, with contactless-enabled cards, smartphones, and wearables becoming common payment methods in a cashless society. Thus, such factors are driving the growth of the market during the forecast period.

Key Market Trends

Growing use of digital payment solutions in food service industry is the key trend in the market. The market is witnessing a significant shift towards digitization, with an increasing number of transactions becoming cashless. According to recent trends, digital payments are projected to account for nearly 90% of total spending in the Canadian market by 2030. In response, numerous foodservice enterprises are adopting digitization technologies to enhance their operations and gain a competitive edge. These solutions include delivery apps, online ordering platforms, mobile payment options, and contactless ordering systems. Digital presence is crucial for fast-food segments and cafes alike, with online reservations, digital menus, and loyalty programs becoming essential components of tech-driven landscapes.

Further, machine learning and virtual kitchens are also gaining popularity, enabling personalized marketing campaigns and optimizing stock levels and supply chain management. Moreover, contactless dining and digital payment systems, such as near-field communication and contactless-enabled cards, are increasingly being adopted to cater to the growing preference for cashless societies. Smartphones and wearables have become essential tools for ordering and making payments, with smart POS systems and order tracking features streamlining processes and improving cu

This statistic shows the share of full-service and limited-service restaurant customers by age group in the United States in 2018. In 2018, 35 to 49 year old customers accounted for 27 percent of the full-service restaurant customer share and 30 percent of the limited service share.

Some types of food and drink establishments are better known for off premises services than others. In 2019, coffee and snack establishments held the highest share of off-premise customer traffic with 73 percent of overall traffic being off premises. Meanwhile, quick service restaurants weren't far behind with 72 percent of QSR traffic being off premises. In contrast, fine dining establishments accounted for the lowest off premises customer traffic, with only seven percent.

The United States Quick Service Restaurants Market is segmented by Cuisine (Bakeries, Burger, Ice Cream, Meat-based Cuisines, Pizza), by Outlet (Chained Outlets, Independent Outlets) and by Location (Leisure, Lodging, Retail, Standalone, Travel). Market Value in USD is presented. Key data points observed include the number of outlets for each foodservice channel; and, average order value in USD by foodservice channel.

According to Cognitive Market Research, the global Restaurant Software Market size will be USD 4685.5 million in 2024. It will expand at a compound annual growth rate (CAGR) of 17.00% from 2024 to 2031.

North America held the major market share for more than 40% of the global revenue with a market size of USD 1874.20 million in 2024 and will grow at a compound annual growth rate (CAGR) of 15.2% from 2024 to 2031.
Europe accounted for a market share of over 30% of the global revenue with a market size of USD 1405.65 million.
Asia Pacific held a market share of around 23% of the global revenue with a market size of USD 1077.67 million in 2024 and will grow at a compound annual growth rate (CAGR) of 19.0% from 2024 to 2031.
Latin America had a market share of more than 5% of the global revenue with a market size of USD 234.28 million in 2024 and will grow at a compound annual growth rate (CAGR) of 16.4% from 2024 to 2031.
Middle East and Africa had a market share of around 2% of the global revenue and was estimated at a market size of USD 93.71 million in 2024 and will grow at a compound annual growth rate (CAGR) of 16.7% from 2024 to 2031.
The Restaurant Management Software is the fastest growing segment of the Global Restaurant Software Market.

Market Dynamics of Restaurant Software Market

Key Drivers for Restaurant Software Market

Significant Expansion of Restaurant Chains Worldwide to Boost Market Growth

The global restaurant industry has witnessed significant expansion in recent years, driven by changing consumer preferences and urbanization. The rise of quick-service and fast-casual dining concepts, coupled with increasing demand for diverse culinary experiences, has spurred the growth of restaurant chains across various regions. Major restaurants are aggressively expanding their presence in emerging markets such as Asia-Pacific, Latin America, and the Middle East, capitalizing on rising disposable incomes and shifting lifestyles. Additionally, the popularity of franchise models has enabled rapid scalability, allowing local entrepreneurs to invest in well-established brands, further fueling expansion. The developers operating in the restaurant software market are developing novel products to meet customer needs. For instance, in September 2024, Zomato announced the new POS developer platform to help restaurants enhance and optimize their operations. The platform offers clear documentation, real-time API testing, and a toolkit for POS partners to scale features efficiently. Overall, the global expansion of restaurant chains reflects broader economic and social trends, positioning the sector for continued growth.

Growing numbers of online food delivery platforms

The rise of online food delivery platforms is driving significant demand for restaurant software solutions to manage increasing operational complexity. As more restaurants partner with services, they require advanced software to handle the influx of online orders, process payments, and track deliveries seamlessly. This has led to greater adoption of Point-of-Sale (POS) systems that integrate with delivery platforms for real-time updates and efficient order management. Furthermore, restaurant software now needs to support multiple delivery platforms, manage complex menu synchronization, and offer tools for optimizing operations based on consumer data. Features such as inventory management, customer relationship management (CRM), and analytics are increasingly critical as restaurants leverage insights from these platforms to enhance customer experiences and improve profitability.

Restraint Factor for the Restaurant Software Market

Substantial Cost of Implementing and Maintaining Restaurant Software

The substantial cost of implementing and maintaining restaurant software can be a major challenge for businesses, particularly small and medium-sized establishments. These costs include upfront expenses such as purchasing or subscribing to software, hardware such as POS terminals, and installation fees. Additionally, ongoing maintenance involves software updates, troubleshooting, technical support, and potential integration with other systems like online ordering platforms and inventory management tools. Moreover, training staff on new systems adds to the cost. For many restaurants, balancing these investments with operational savings can be a financial strain.

Impact of Covid-19 on the Restaurant Software Mar...

Expert industry market research on the Fast Food Restaurants in the US (2005-2030). Make better business decisions, faster with IBISWorld's industry market research reports, statistics, analysis, data, trends and forecasts.

Restaurant sales by county and quarter for some counties in Colorado since 2009 from the Colorado Department of Revenue (DOR).

This dataset contains Wake County Restaurant information and location data pulled from Wake County's GIS REST endpoint. For more information see Wake County's webpage.This dataset is updated daily.

Graph and download economic data for Consumer Price Index: Total Food Excluding Restaurants for Australia (CPGDFD02AUA657N) from 1977 to 2017 about restaurant, Australia, food, goods, CPI, price index, indexes, and price.

The American Customer Satisfaction Index scores for Olive Garden restaurants in the United States remained relatively consistent from 2007 to 2024. In 2024, the ACSI score for Olive Garden restaurants in the U.S. was 83.

The India Full Service Restaurants Market is segmented by Cuisine (Asian, European, Latin American, Middle Eastern, North American), by Outlet (Chained Outlets, Independent Outlets) and by Location (Leisure, Lodging, Retail, Standalone, Travel). Market Value in USD is presented. Key data points observed include the number of outlets for each foodservice channel; and, average order value in USD by foodservice channel.

Across the United States and Canada, decision makers in the food service industry were asked about the new changes in consumer behavior that they found to be most challenging as of August 2020. A majority of respondents, 56 percent, stated that consumer concerns for personal health and safety were the most challenging. This finding coincides with developments relating to the coronavirus (COVID-19) pandemic at that time.

Graph and download economic data for Consumer Price Index: Total Food Excluding Restaurants for Switzerland (CPGDFD02CHA659N) from 1960 to 2017 about restaurant, Switzerland, food, goods, CPI, price index, indexes, and price.

Graph and download economic data for Consumer Price Index: Total Food Excluding Restaurants for Spain (CPGDFD02ESQ659N) from Q1 1993 to Q1 2018 about restaurant, Spain, food, goods, CPI, price index, indexes, and price.

The United Arab Emirates Full Service Restaurants Market is segmented by Cuisine (Asian, European, Latin American, Middle Eastern, North American), by Outlet (Chained Outlets, Independent Outlets) and by Location (Leisure, Lodging, Retail, Standalone, Travel). Market Value in USD is presented. Key data points observed include the number of outlets for each foodservice channel; and, average order value in USD by foodservice channel.

Graph and download economic data for Consumer Price Index: Total Food Excluding Restaurants for the Republic of Korea (CPGDFD02KRA659N) from 1985 to 2017 about restaurant, Korea, food, goods, CPI, price index, indexes, and price.

The American Customer Satisfaction Index (ACSI) scores for full service restaurants in the United States remained relatively consistent from 2007 to 2024. In 2024, the ACSI score for full service restaurants in the U.S. was 81

Graph and download economic data for Harmonized Index of Consumer Prices: Restaurants, Cafes and the Like for France (CP1111FRM086NEST) from Jan 1996 to Feb 2025 about restaurant, France, harmonized, CPI, price index, indexes, and price.