In 2023, Salesforce's customer relationship management (CRM) is segmented ******* among diverse professional service industries. These sectors encompass manufacturing, banking, and financial services. The Salesforce CRM product is composed of different cloud services that help customers manage contact information and support sales, marketing, and customer support.

In 2023, approximately ** percent of Salesforce customer relationship management (CRM) software customers are located in the United States. Some well-known Salesforce CRM customers include Walmart Inc., UnitedHealth Group Incorporated, and McKesson Corporation. Salesforce's main services are tools for task and issue management, which also include customer tracking abilities.

CRM or Customer Relationship Management is a system that allows businesses to manage contacts, collaborate effectively, increase productivity & grow your business. Traditionally Customer Relationship Management has been a sales tool but now CRM systems, like Salesforce, allow people to do more.

The Americas is Salesforce’s largest regional market, bringing in about ** billion U.S. dollars for the software company in its 2025 fiscal year. The overall revenue in that year reached ** billion U.S. dollars, a record high. Subscription and support is Salesforce’s most prolific business division – sales in this segment contributed ** billion U.S. dollars to its overall revenue. Salesforce: a top CRM and SaaS player A cloud-based software company known for its wide range of customer-relationship management (CRM) offerings, Salesforce is one of the largest software and programming companies worldwide. Over the years, its leading position in the CRM software market has strengthened – its market share in 2020 came to ** percent, more than four times the market presence of runner-up Microsoft. In the global public cloud SaaS market, Salesforce overtook Microsoft in 2019, and had a *** percent share in 2020. Salesforce's cloud offerings Salesforce's cloud offerings are divided into the following categories: sales, service, marketing and commerce, as well as platform and other, which includes their Customer 360 PaaS solution and integration, analytics, and productivity offerings. Services and sales are the largest segments, with each bringing in about ***** and ***** billion U.S. dollars in fiscal year 2024. Platform and other subsegments brought in over *** billion U.S. dollars in the same fiscal year, while the marketing and commerce subsegment contributed to just under **** billion U.S. dollars.

The Salesforce CRM document generation software was valued at USD 850 million in 2022 and will reach USD 1.95 billion by 2030, registering a CAGR of 11% for the forecast period 2023-2030. Factors Affecting Salesforce CRM Document Generation Software Market Growth

Technological advancement in salesforce CRM document generation software

The market may explore new dynamics and improve company documentation experiences by integrating cutting-edge technologies like artificial intelligence, predictive learning, and machine learning with Salesforce CRM document-generating software. According to a global survey, the market for salesforce CRM document creation software is propelled by a high rate of return on investment (ROI), lower prices, a rise in the use of web-based documents, and simple installation procedures. Businesses are also implementing Salesforce CRM document-generating tools in an effort to increase productivity and operational effectiveness. With these platforms, anyone can easily create, modify, and print specific documents to meet all their documentation needs. However, it's crucial for organizations to prioritize the protection of these documents, especially since they may contain sensitive consumer information. Fortunately, the CRM document creation software has robust security measures in place that make it challenging for unauthorized access. Additionally, different customer authorities have established compliance requirements for data safety regulations to ensure optimal protection of consumer data. All these factors are boosting the growth of the salesforce CRM document generation software market.

Increased focus on customer experience, data, and automation

With Salesforce CRM document generation, businesses can create customized documents tailored to their customer's specific needs. This improves the customer experience by providing relevant and helpful information. Additionally, the software enables businesses to collect and analyze data more effectively, leading to better decision-making regarding sales and marketing strategies. Furthermore, salesforce CRM document generation automates the document creation process, saving businesses valuable time and resources.

The Restraining Factor of Salesforce CRM Document Generation Software:

Data security and privacy concerns

The market for Salesforce CRM Document Generation Software is experiencing rapid growth, but it faces some significant obstacles that are impeding its progress. The primary restraints include concerns regarding data security and privacy, a lack of awareness among small and medium-sized enterprises, and high initial investment costs. Additionally, ensuring the quality of documents generated by the software is a major challenge.

Impact of the COVID-19 Pandemic on the Salesforce CRM Document Generation Software Market

The COVID-19 pandemic has caused significant disruption across several global markets due to restrictions on logistics and market limitations imposed by governments. However, a few markets have benefited from the pandemic's effects. The need for real-time online documentation of transactions has led to increased demand for customer data retention. The pandemic has resulted in the closure of manufacturing facilities and limited logistical operations, putting a strain on several sectors. As a result, there has been a growing demand for improved customer experience due to remote employment. Companies can use Salesforce CRM document-generating software to document client information and sales. Introduction of Salesforce CRM Document Generation Software

Many companies are switching from using Excel spreadsheets to using Customer Relationship Management (CRM) software to improve their customers' experiences. This change is happening thanks to the advancement of technology and the widespread availability of high-speed internet. As businesses become more complex, they are looking for ways to simplify their operations while still being efficient and cost-effective. One solution that has become increasingly popular is using Salesforce CRM document generation software to securely and reliably document large amounts of data. Many companies are embracing new technologies and experimenting with different components of their business, such as sales, HR, business intelligence, and operations, to find ways to function with limited resources. The company has impo...

Salesforce, Inc. provides customer relationship management technology that brings companies and customers together worldwide. Its Customer 360 platform empowers its customers to work together to deliver connected experiences for their customers. The company's service offerings include Sales to store data, monitor leads and progress, forecast opportunities, gain insights through analytics and relationship intelligence, and deliver quotes, contracts, and invoices; and Service that enables companies to deliver trusted and highly personalized customer service and support at scale. Its service offerings also comprise flexible platform that enables companies of various sizes, locations, and industries to build business apps to bring them closer to their customers with drag-and-drop tools; online learning platform that allows anyone to learn in-demand Salesforce skills; and Slack, a system of engagement. In addition, the company's service offerings include Marketing offering that enables companies to plan, personalize, and optimize one-to-one customer marketing journeys; and Commerce offering, which empowers brands to unify the customer experience across mobile, web, social, and store commerce points. Further, its service offerings comprise Tableau, an end-to-end analytics solution serving various enterprise use cases; and MuleSoft, an integration offering that allows its customers to unlock data across their enterprise. The company provides its service offering for customers in financial services, healthcare and life sciences, manufacturing, and other industries. It also offers professional services; and in-person and online courses to certify its customers and partners on architecting, administering, deploying, and developing its service offerings. The company provides its services through direct sales; and consulting firms, systems integrators, and other partners. Salesforce, Inc. was incorporated in 1999 and is headquartered in San Francisco, California.

The Customer Relationship Management Market size was valued at USD 65.59 billion in 2023 and is projected to reach USD 163.12 billion by 2032, exhibiting a CAGR of 13.9 % during the forecasts period. This growth is attributed to factors such as increasing adoption of cloud-based CRM solutions, growing need for customer data management and analytics, and rising demand for personalized customer experiences. Customer Relationship Management (CRM) is a critical component of contemporary business as the concentration is on the improvement of customer relations. It incorporates technological tools for capturing and monitoring customer communications and information across the customer journey and striving for better customer loyalty and increased sales. CRM tools include sales, marketing, and customer service that makes it easier to offer customers value enhancing experiences. Customer database integration can help business organizations to personalize products and services, identify and forecast customer requirements, and provide timely assistance to ensure customers’ satisfaction and loyalty. Thus, the proper CRM strategies not only bring direct financial returns but also foster customer loyalty essential for today’s saturated markets where the customer experience matters most. Recent developments include: In November 2023, Creatio collaborated with CRM consultancy firm zolution in Singapore to provide its no-code platform to automate the workflows of Zolution’s clients. This will assist its clients in optimizing their CRM strategies and boost customer engagement. , In September 2023, technology company Genesys announced a strategic partnership with Salesforce.com, Inc. to assist businesses in gathering bots, communication channels, and data together for enriched employees and customer experience. The companies will introduce AI-powered CRM solutions that integrate Salesforce Service Cloud called CX Cloud and Genesys Cloud CX from Salesforce.com, Inc. and Genesys. , In July 2023, Salesforce announced the general availability of the ‘Sales Planning’ solution for simplifying the creation of end-to-end plans powered by CRM data. This Sales Cloud solution will enable organizations to efficiently distribute territories, compensation, capacity, and quota, among other aspects, thus driving their growth. , In July 2023, Creatio and CVM People announced a partnership for maximizing profitability for customers in the United Kingdom through the implementation of no-code-powered CRM and workflow automation. CVM People is a practitioner-led organization specializing in enabling medium-sized to enterprise firms in transforming their customer management capability across the areas of marketing, sales, and service. , In July 2023, Creatio and xAfrica announced a partnership aimed at equipping xAfrica with the tools to drive organizational capacity and efficiency for its clients across several major industries and improve their business outcomes. xAfrica is a business consultancy and service provider that specializes in the areas of sales enablement, prospecting, brand awareness, revenue management, and compliance. , In July 2023, Copper CRM announced several improvements to its list views experience to make the data easy to comprehend and offer an intuitive and user-friendly appearance. The company has added various design elements to ease navigation and increased the record preview side panel size. In-line editing has also been introduced to smoothen workflow, as well as the choice to create an ‘active list’ or a ‘basic list’ to avoid the use of tags. , In June 2023, SugarCRM and sales-i announced a partnership for improving the B2B sales performance in the manufacturing, wholesale, and distribution sectors, through the use of AI and machine learning to offer enhanced customer insights, analytics, and intelligence. The collaboration would instantly centralize sales analytics access for each customer, sales team, branch, and product, benefiting sales in industries such as manufacturing and logistics. , In May 2023, Insightly announced the release of its ‘Insightly Modern CRM Checklist’ to aid fast-growing businesses in evaluating their software platforms. The company aims to help businesses understand the evolution of CRM software with changing customer requirements and enquire about features such as mobile access, customization, implementation, security, and cost, among others. , In May 2023, SugarCRM announced that its AI-driven CRM platform was selected by Barnardos Australia for modernizing its tech stack and improving its data management, operational visibility, compliance, collaboration, and efficiency. Barnardos is a leading charity in Australia, providing care for children at risk of neglect and abuse. The partnership would enable the charity to build relationships with stakeholders such as case workers, volunteers, caregivers, and funders. , In January 2023, Zoho Corporation introduced the latest version of its ‘Bigin’ CRM solution for small businesses. The most significant addition to this version is ‘Team Pipelines’, which enables customer-facing teams to use a single ‘Bigin’ account for managing their distinct operations using a unique set of pipelines and sub-pipelines. Other notable updates include the launch of ‘Connected Pipelines’ and ‘Toppings’, as well as improvements to Bigin’s mobile app. .

Salesforce reported $3.17B in EBIT for its fiscal quarter ending in April of 2025. Data for Salesforce | CRM - Ebit including historical, tables and charts were last updated by Trading Economics this last August in 2025.

Dataset Card for CRMArena

Dataset Description Paper Information Citation

  Dataset Description

CRMArena is a benchmark for evaluating LLM agents' ability to perform real-world work tasks in realistic environment. This benchmark is introduced in the paper "CRMArena: Understanding the Capacity of LLM Agents to Perform Professional CRM Tasks in Realistic Environments". We include 16 commonly-used industrial objects (e.g., account, order, knowledge article, case) with… See the full description on the dataset page: https://huggingface.co/datasets/Salesforce/CRMArena.

In Salesforce's 2025 financial year, they made over ** billion U.S. dollars through subscriptions and support and *** billion from professional services and other sources. Both these figures were increases compared to the previous year.

Salesforce CRM Document Generation Software Market size was valued at USD 3.62 Billion in 2024 and is projected to reach USD 6.86 Billion by 2031, growing at a CAGR of 9.20% from 2024 to 2031.

Salesforce CRM Document Generation Software Market Drivers

Increased Focus on Sales Productivity: Sales teams are under constant pressure to close deals faster. Salesforce CRM document generation software automates repetitive tasks like generating quotes, contracts, and invoices, freeing up salespeople to focus on high-value activities like lead generation and customer relationship building. This translates to increased sales productivity and faster deal cycles.

Improved Accuracy and Consistency: Manual document creation is prone to errors and inconsistencies. Salesforce CRM document generation software integrates with your CRM data, ensuring that documents are automatically populated with accurate and up-to-date information. This reduces errors and ensures consistent branding across all documents.

Enhanced Customer Experience: A smooth and efficient sales process goes a long way in creating a positive customer experience. By automating document generation, businesses can deliver proposals, contracts, and invoices faster, reducing wait times and improving customer satisfaction.

The CRM System Providers industry in the United States has experienced a notable transformation, accelerated by the unforeseen global pandemic that compelled businesses across the spectrum to pivot towards digital and remote work models. This industry, foundational in managing customer relationships and optimizing business processes, saw an unprecedented alignment with cloud-based and Software as a Service (SaaS) models. Such adaptation not only democratized access to sophisticated CRM tools for businesses of all sizes but also entrenched these systems deeper into daily corporate operations, revolutionizing client and sales channel management. During this transformative period, CRM providers endeavored to exceed basic functionality, embedding advanced technologies like emotional analysis to dissect text and voice interactions. This innovative approach allowed enterprises to grasp customer sentiments at an unparalleled level, fine-tuning sales strategies to cater to individual customer moods and preferences. The industry's swift response to integrating such leading-edge, AI-backed features underscores a commitment to evolving in lockstep with emerging market needs and technological advances. However, the industry's horizon is not without its challenges. The aftermath of the pandemic, coupled with fluctuating corporate profit levels and rising interest rates, entailed a complex landscape that CRM providers navigated by refining their service models and focusing on niche markets. Salesforce's strategic foray into healthcare CRM solutions exemplifies how industry giants have tailored their offerings to meet the specialized requirements of diverse sectors, further consolidating their market presence. Looking ahead, the CRM System Providers industry is poised for continued growth, albeit at a moderated pace. The increasing significance of mobile-compatible CRM solutions highlights an industry-wide shift towards facilitating on-the-go access to vital customer information, catering to the growing demand for flexibility and real-time data-driven decision-making. As companies increasingly lean on CRM systems to streamline operations and drive customer engagement in a post-pandemic world, the future landscape for CRM System Providers remains vibrant with opportunities for innovation and expansion.

Salesforce reported $233.75B in Market Capitalization this August of 2025, considering the latest stock price and the number of outstanding shares.Data for Salesforce | CRM - Market Capitalization including historical, tables and charts were last updated by Trading Economics this last August in 2025.

Sale-Or-Purchase-of-Stock Time Series for Salesforce.com Inc. Salesforce, Inc. provides customer relationship management (CRM) technology that connects companies and customers together worldwide. The company offers Agentforce, an agentic layer of the salesforce platform; Data Cloud, a data engine; Industries AI for creating industry-specific AI agents with Agentforce ; Salesforce Starter, a suite of solution for small and medium-size business; Slack, a workplace communication and productivity platform; Tableau, an end-to-end analytics solution for range of enterprise use cases and intelligent analytics with AI models, spot trends, predict outcomes, timely recommendations, and take action from any device; and integration and analytics solutions. It also provides marketing platform; commerce services, which empowers shopping experience across various customer touchpoint; and field service solution that enables companies to connect service agents, dispatchers, and mobile employees through one centralized platform to schedule and dispatch work, as well as track and manage jobs. Salesforce, Inc. was incorporated in 1999 and is headquartered in San Francisco, California.

This analysis presents a rigorous exploration of financial data, incorporating a diverse range of statistical features. By providing a robust foundation, it facilitates advanced research and innovative modeling techniques within the field of finance.

Can Salesforce (CRM) Stock Regain Its Former Glory?

Financial data:

• Historical daily stock prices (open, high, low, close, volume)

• Fundamental data (e.g., market capitalization, price to earnings P/E ratio, dividend yield, earnings per share EPS, price to earnings growth, debt-to-equity ratio, price-to-book ratio, current ratio, free cash flow, projected earnings growth, return on equity, dividend payout ratio, price to sales ratio, credit rating)

• Technical indicators (e.g., moving averages, RSI, MACD, average directional index, aroon oscillator, stochastic oscillator, on-balance volume, accumulation/distribution A/D line, parabolic SAR indicator, bollinger bands indicators, fibonacci, williams percent range, commodity channel index)

Machine learning features:

• Feature engineering based on financial data and technical indicators

• Sentiment analysis data from social media and news articles

• Macroeconomic data (e.g., GDP, unemployment rate, interest rates, consumer spending, building permits, consumer confidence, inflation, producer price index, money supply, home sales, retail sales, bond yields)

Potential Applications:

• Stock price prediction

• Portfolio optimization

• Algorithmic trading

• Market sentiment analysis

• Risk management

Use Cases:

• Researchers investigating the effectiveness of machine learning in stock market prediction

• Analysts developing quantitative trading Buy/Sell strategies

• Individuals interested in building their own stock market prediction models

• Students learning about machine learning and financial applications

Additional Notes:

• The dataset may include different levels of granularity (e.g., daily, hourly)

• Data cleaning and preprocessing are essential before model training

• Regular updates are recommended to maintain the accuracy and relevance of the data

Europe Cloud CRM Market: Overview and Drivers The Europe cloud CRM market is projected to reach a value of XX million by 2033, growing at a CAGR of 5.56% during the forecast period. The market is driven by the growing adoption of cloud-based CRM solutions by businesses of all sizes. Cloud CRM offers several advantages over on-premise CRM, including lower upfront costs, increased flexibility, and enhanced scalability. Other factors contributing to the growth of the market include the increasing demand for personalized customer experiences, the need to improve sales and marketing efficiency, and the rise of remote work. Market Segmentation and Key Players The Europe cloud CRM market is segmented by deployment type, enterprise size, and end-user vertical. The public cloud segment is expected to hold the largest market share due to its cost-effectiveness and ease of deployment. The small and medium enterprises (SMEs) segment is projected to grow at a faster rate as SMEs increasingly adopt cloud CRM to streamline their operations. Key players in the market include Zendesk Inc, SugarCRM Inc, Insightly Inc, Salesforce.com Inc, Microsoft Corporation, HubSpot Inc, Zoho Corporation Pvt Ltd, Oracle Corporation, Cirrus Shield, and SAP SE. These companies offer a wide range of cloud CRM solutions tailored to the specific needs of different organizations. Recent developments include: June 2023: Salesforce announced a strategic partnership with Google to help organizations utilize AI and data to deliver more personalized customer experiences, better understand customer behavior, and run more effective campaigns at a lower cost across sales, marketing, commerce, and service., February 2022: SugarCRM Inc. introduced integrated playbook functionality to support sales and CRM automation. The no-code toolset allowed business users to design easily, automate sales, service, and marketing, and visualize processes. Customers could create templates and playbooks for sales methodologies for sales plays, guided selling, service processes, and lead nurturing.. Key drivers for this market are: Increasing Focus of Businesses on Customer Engagement5., Hassle-free CRM Access Through Cloud-based Software; Market Challenges5.; Uncertainty Regarding Cloud CRM Data Protection Landscape due to Brexit. Potential restraints include: Significant Increase in Piracy Leading to Loss of Revenue. Notable trends are: Increasing Focus of Business on Customer Management to Drive the Market.

The annual revenue of Salesforce reached **** billion U.S. dollars in its 2025 fiscal year, a record high. Subscription and support is the business segment that contributed the most to the company’s continued sales boom, bringing in revenue worth over ** billion U.S. dollars in the same fiscal year. Salesforce.com, Inc. A cloud-based software company headquartered in California, Salesforce specializes in software-as-a-service (SaaS) offerings and made its name with its wide range of customer-relationship management (CRM) services. In 2019, Salesforce overtook Microsoft and became the market leader in the global public cloud SaaS market. In 2020, Salesforce had a **** percent share in the global CRM applications market, leaping ahead of Oracle and SAP. Over the past 20 years, the firm has grown into one of the largest software and programming companies, as well as one of the most valuable tech brands worldwide.

The Salesforce CRM Document Generation Software market has emerged as a pivotal tool for businesses seeking to streamline their document creation processes. As organizations increasingly adopt cloud-based solutions for improved efficiency, the demand for Salesforce-integrated document generation software has surged.

The Contract Management for Salesforce CRM Software market has been gaining substantial traction as businesses increasingly recognize the importance of effective contract lifecycle management. This software solution empowers organizations to streamline their contract processes, enhance collaboration, and mitigate ri

Minority-Interest-Expense Time Series for Salesforce.com Inc. Salesforce, Inc. provides customer relationship management (CRM) technology that connects companies and customers together worldwide. The company offers Agentforce, an agentic layer of the salesforce platform; Data Cloud, a data engine; Industries AI for creating industry-specific AI agents with Agentforce ; Salesforce Starter, a suite of solution for small and medium-size business; Slack, a workplace communication and productivity platform; Tableau, an end-to-end analytics solution for range of enterprise use cases and intelligent analytics with AI models, spot trends, predict outcomes, timely recommendations, and take action from any device; and integration and analytics solutions. It also provides marketing platform; commerce services, which empowers shopping experience across various customer touchpoint; and field service solution that enables companies to connect service agents, dispatchers, and mobile employees through one centralized platform to schedule and dispatch work, as well as track and manage jobs. Salesforce, Inc. was incorporated in 1999 and is headquartered in San Francisco, California.