As of its 2024 fiscal year, Salesforce.com’s largest revenue-generating service offering was its “Service cloud” which earned the company over ******billion U.S. dollars in total revenue. Other cloud services offered by the company include the Sales Cloud, Salesforce Platform, Marketing Cloud and Data. Historically, Sales Cloud has generated most of Salesforce’s revenue, but this year it generated the second most revenue out of the segment, while still generating more compared to the previous year. Salesforce.com Salesforce is a software company which focuses its business around cloud related software-as-a-service (Saas). The company has experienced rapid growth in recent years, with revenues increasing from around ****billion dollars in 2010 to ******billion in 2021. This rapid growth is spread across all of the company’s regional markets, but the Americas region remains the company’s largest, with sales of more than *****billion dollars. Software as a service (SaaS) market One of the many reasons for Salesforce's success is the rapid growth of the SaaS market itself. Bringing in less than ***billion dollars in 2010, SaaS market revenues have grown to an estimated ****billion as of 2020. The SaaS model involves the licensing of software to businesses, allowing these companies to make use of a huge range of advanced business applications without the need to host the software themselves.

In fiscal year 2025, Salesforce's revenue by segment (products & services) are as follows: Integration And Analytics: $5.78 B, Marketing and Commerce Cloud: $5.28 B, Professional Services and Other: $2.22 B, Sales Cloud: $8.32 B, Salesforce Platform and Other: $7.25 B, Service Cloud: $9.05 B.

The annual revenue of Salesforce reached **** billion U.S. dollars in its 2025 fiscal year, a record high. Subscription and support is the business segment that contributed the most to the company’s continued sales boom, bringing in revenue worth over ** billion U.S. dollars in the same fiscal year. Salesforce.com, Inc. A cloud-based software company headquartered in California, Salesforce specializes in software-as-a-service (SaaS) offerings and made its name with its wide range of customer-relationship management (CRM) services. In 2019, Salesforce overtook Microsoft and became the market leader in the global public cloud SaaS market. In 2020, Salesforce had a **** percent share in the global CRM applications market, leaping ahead of Oracle and SAP. Over the past 20 years, the firm has grown into one of the largest software and programming companies, as well as one of the most valuable tech brands worldwide.

The Americas is Salesforce’s largest regional market, bringing in about ** billion U.S. dollars for the software company in its 2025 fiscal year. The overall revenue in that year reached ** billion U.S. dollars, a record high. Subscription and support is Salesforce’s most prolific business division – sales in this segment contributed ** billion U.S. dollars to its overall revenue. Salesforce: a top CRM and SaaS player A cloud-based software company known for its wide range of customer-relationship management (CRM) offerings, Salesforce is one of the largest software and programming companies worldwide. Over the years, its leading position in the CRM software market has strengthened – its market share in 2020 came to ** percent, more than four times the market presence of runner-up Microsoft. In the global public cloud SaaS market, Salesforce overtook Microsoft in 2019, and had a *** percent share in 2020. Salesforce's cloud offerings Salesforce's cloud offerings are divided into the following categories: sales, service, marketing and commerce, as well as platform and other, which includes their Customer 360 PaaS solution and integration, analytics, and productivity offerings. Services and sales are the largest segments, with each bringing in about ***** and ***** billion U.S. dollars in fiscal year 2024. Platform and other subsegments brought in over *** billion U.S. dollars in the same fiscal year, while the marketing and commerce subsegment contributed to just under **** billion U.S. dollars.

In 2023, Salesforce's customer relationship management (CRM) is segmented ******* among diverse professional service industries. These sectors encompass manufacturing, banking, and financial services. The Salesforce CRM product is composed of different cloud services that help customers manage contact information and support sales, marketing, and customer support.

The global Salesforce Commerce Cloud consulting services market is projected to reach a value of USD XXX million by 2033, exhibiting a CAGR of XX% during the forecast period (2025-2033). The rising demand for digital transformation and the increasing adoption of cloud-based platforms are key drivers of market growth. Large enterprises and SMEs are increasingly looking to leverage Salesforce Commerce Cloud to enhance their e-commerce capabilities, optimize customer experiences, and drive revenue growth. The market is segmented by type into online services and offline services, and by application into large enterprises and SMEs. The online services segment holds a dominant share of the market, as businesses increasingly seek remote consulting services to optimize their Salesforce Commerce Cloud solutions. The large enterprises segment is expected to account for a larger market share due to the significant investments made by these organizations in digital transformation initiatives. North America is the largest regional market, followed by Europe and Asia Pacific. The region is home to a large number of Salesforce Commerce Cloud vendors and a high concentration of businesses seeking consulting services. The global Salesforce Commerce Cloud Consulting Service market is projected to grow significantly over the next decade, reaching a value of over $5 billion by 2024. This growth is driven by the increasing adoption of cloud-based solutions by businesses of all sizes, as well as the growing demand for specialized expertise in Salesforce Commerce Cloud.

The Salesforce Marketing Cloud Consulting Services market is experiencing robust growth, driven by the increasing demand for sophisticated marketing automation and personalized customer experiences. Businesses across various sectors are leveraging the power of Salesforce Marketing Cloud to streamline their marketing operations, improve campaign performance, and gain valuable customer insights. The market's expansion is fueled by several key factors, including the rising adoption of cloud-based solutions, the growing need for data-driven marketing strategies, and the increasing complexity of customer journeys. A projected Compound Annual Growth Rate (CAGR) of 15% from 2025 to 2033 suggests a significant market expansion. This growth is further propelled by the emergence of advanced analytics capabilities within the Salesforce Marketing Cloud platform, allowing businesses to optimize their marketing spend and achieve better ROI. The competitive landscape is highly fragmented, with a mix of large multinational consulting firms like IBM and Wipro, alongside specialized Salesforce partners like Coastal Cloud and Simplus, and boutique agencies. This diversity offers businesses a wide range of service options, catering to varying needs and budgets. The segment with the highest growth potential is likely to be the enterprise-level segment, driven by the need for integrated marketing solutions across multiple channels. Geographic expansion, particularly in emerging markets, also contributes significantly to the market growth. However, factors such as the high cost of implementation and the need for specialized expertise might act as restraints. To mitigate these, numerous firms are investing in training and development programs for certified Salesforce Marketing Cloud consultants, leading to a steady increase in skilled professionals. Furthermore, the ongoing evolution of the platform and the introduction of new features and functionalities continue to drive innovation and adaptation, ultimately expanding the market's potential. The market's trajectory suggests a significant expansion in both revenue and service offerings over the forecast period, creating substantial opportunities for both existing and new players in the Salesforce Marketing Cloud Consulting Services ecosystem.

The Salesforce Commerce Cloud Consulting Services market is experiencing robust growth, driven by the increasing adoption of cloud-based e-commerce solutions and the need for businesses to enhance their digital commerce capabilities. The market, estimated at $5 billion in 2025, is projected to exhibit a Compound Annual Growth Rate (CAGR) of 15% from 2025 to 2033, reaching approximately $15 billion by 2033. This growth is fueled by several key factors. Large enterprises are increasingly leveraging Salesforce Commerce Cloud to streamline their operations, improve customer experiences, and drive revenue growth. Simultaneously, SMEs are also adopting these services at an accelerating pace, recognizing the value proposition of scalable and cost-effective e-commerce solutions. The market is segmented by service type (online and offline consulting) and customer size (large enterprises and SMEs). While online services currently dominate, offline consulting continues to hold relevance, particularly for complex implementations and customized solutions. Geographic expansion is another significant driver, with North America and Europe currently leading the market, but the Asia-Pacific region showing significant growth potential due to its burgeoning e-commerce sector. However, factors such as the high initial investment cost for implementation and the need for specialized expertise can act as restraints to market growth. The competitive landscape is highly fragmented, with a mix of large multinational consulting firms like Wipro and Salesforce, and smaller specialized firms like Coastal Cloud and Algoworks. The success of these firms depends on their ability to offer tailored solutions, demonstrate a strong understanding of Salesforce Commerce Cloud's functionalities, and provide exceptional customer support. The market is further characterized by a growing emphasis on personalization and omnichannel strategies. Consultants are increasingly focusing on integrating Salesforce Commerce Cloud with other marketing automation tools and data analytics platforms to deliver enhanced customer experiences and improve ROI. The ongoing evolution of Salesforce Commerce Cloud itself, with regular updates and new features, is also shaping the market, requiring continuous learning and adaptation from consulting firms to maintain their competitive edge. The future will likely see increased demand for specialized skills in areas like AI-powered personalization and headless commerce.

This statistic shows global expenditure on the software as a service (SaaS) and the related platform as a service (PaaS) market from 2016 to 2027. In 2019, spending on Software as a Service worldwide is forecast to reach 170 billion U.S. dollars.Software as a Service - additional informationTogether with Platform as a Service (PaaS) and Infrastructure as a Service (IaaS), Software as a Service (SaaS) is one of the three primary tiers of cloud computing, allowing a business to redirect resources away from IT hardware, software, and personnel expenses, and towards other needs.Under the Software-as-a-Service model, service providers sell their clients access to application software and databases. The infrastructure, platforms (operating systems), and often the details of the software are then concealed from the customer, who typically connects to the service via a client program or web browser. The customer is not responsible for maintaining any of the hardware or resources, usually paying a per-user or per-use fee. This pricing model means that costs are flexible and scalable, allowing users to be added or removed as necessary. At this time, Software as a Service generates approximately two-thirds of the revenue of the cloud computing market. While revenue growth in this area is not expected to slow greatly in the near future, the overall market share of cloud software services is expected to shrink in the face of increased cloud platform and infrastructure growth.In the Software-as-a-Service market, the largest companies are currently Salesforce, Microsoft, Adobe, SAP, Oracle, and IBM. While Salesforce is currently the largest vendor of cloud infrastructure services, the market is presently less concentrated than the cloud infrastructure segment.

The Commerce Cloud market, valued at $31.18 billion in 2025, is experiencing robust growth, projected to expand at a Compound Annual Growth Rate (CAGR) of 16.47% from 2025 to 2033. This explosive growth is fueled by several key factors. The increasing adoption of e-commerce, driven by changing consumer behavior and the rise of mobile commerce, is a primary driver. Businesses are increasingly recognizing the need for sophisticated, scalable, and integrated commerce platforms to manage their online operations efficiently and effectively. Furthermore, advancements in cloud technologies, such as enhanced security, scalability, and cost-effectiveness, are making cloud-based commerce solutions more attractive than ever. The integration of artificial intelligence (AI) and machine learning (ML) into these platforms is further boosting efficiency and personalization, leading to improved customer experiences and increased sales conversions. Competitive pressures are also contributing to market expansion, as businesses strive to enhance their digital presence and compete effectively in the increasingly crowded online marketplace. The market is segmented across various players, including industry giants like Salesforce, IBM, SAP, Oracle, and Shopify, alongside emerging players like BigCommerce and Magento (Adobe). These companies offer a range of solutions, from basic e-commerce platforms to sophisticated enterprise-level systems, catering to diverse business needs and sizes. Geographic expansion is another key trend, with North America and Europe currently holding significant market share, but developing economies in Asia-Pacific and Latin America showing strong growth potential. The competitive landscape is dynamic, with ongoing innovation, mergers, and acquisitions driving further market consolidation and evolution. Challenges such as data security concerns, integration complexities, and the need for ongoing technical support represent potential restraints, although these are being actively addressed through advancements in technology and improved service offerings. Overall, the future outlook for the Commerce Cloud market remains positive, driven by ongoing digital transformation and the increasing importance of e-commerce across various industries. Recent developments include: October 2022: Oracle has introduced new services that will integrate and automate end-to-end business-to-business (B2B) transactions to help enterprises decrease the cost of doing business, improve the customer experience, and provide new offers. By directly linking more than 40,000 buyers, sellers, and service providers through the Oracle Cloud Enterprise Resource Planning, the new Oracle B2B Commerce overcomes the multiple systems, procedures, and data integration difficulties that make B2B transactions so complicated., August 2022: Emplifi, an Oracle PartnerNetwork (OPN) customer experience (CX) platform, announced its Social Commerce Cloud now combines with Oracle Commerce and is accessible on the Oracle Cloud Marketplace. Emplifi's new Oracle Commerce connection assists B2B and B2C firms in generating revenue via increasingly popular social media outlets while utilizing an existing eCommerce ecosystem to enhance ROI.. Key drivers for this market are: Increasing Focus on Improving Customer Experience, Massive Growth of E-commerce Across Various Industries. Potential restraints include: Increasing Focus on Improving Customer Experience, Massive Growth of E-commerce Across Various Industries. Notable trends are: B2C Commerce Platform Expected to Gain Maximum Traction.

The Salesforce CPQ (Configure, Price, Quote) consulting services market is experiencing robust growth, driven by the increasing adoption of Salesforce's CPQ solutions among enterprises seeking to streamline their sales processes and improve quote accuracy. The market's expansion is fueled by several key factors. Firstly, businesses are recognizing the need for efficient quote generation and pricing strategies to enhance sales productivity and shorten sales cycles. Secondly, the complexity of modern product configurations necessitates specialized expertise in implementing and customizing Salesforce CPQ, driving demand for experienced consultants. Thirdly, the shift towards digital sales channels and a preference for self-service tools further fuels the need for robust CPQ solutions and the consulting services that support them. The market is segmented by application (large enterprises and SMEs) and service type (online and offline), reflecting the varying needs of different business sizes and preferences for consulting delivery methods. Large enterprises typically require more comprehensive implementations and integrations, while SMEs may focus on quicker, more targeted solutions. The competitive landscape is characterized by a blend of established consulting firms and niche Salesforce CPQ specialists, creating a dynamic market with diverse service offerings and pricing models. Geographic growth is expected to be strong across North America and Europe, given the high concentration of Salesforce users and a strong adoption of cloud-based solutions in these regions. However, significant growth opportunities are also anticipated in emerging markets in Asia-Pacific and Latin America, as businesses in these regions increasingly embrace digital transformation initiatives. The forecast period (2025-2033) suggests a continuation of this upward trend, with a projected Compound Annual Growth Rate (CAGR) likely exceeding 15%, driven by ongoing technological advancements within Salesforce CPQ and the increasing demand for seamless integration with other Salesforce clouds. Factors such as the rising adoption of Artificial Intelligence (AI) and Machine Learning (ML) within CPQ solutions are expected to significantly impact future market growth. However, potential restraints include the high cost of implementation and the need for ongoing maintenance and support, which can act as barriers to entry for smaller businesses. The market is also subject to fluctuations based on overall economic conditions and the changing landscape of CRM software. Nevertheless, the long-term outlook remains positive, indicating a substantial and expanding market for Salesforce CPQ consulting services over the next decade.

In 2024, Microsoft generated revenue of 33.7 billion U.S. dollars, positioning the tech giant as the leader among cloud vendors in terms of revenue. Azure —Microsoft’s cloud computing platform — offers customers services for running and managing applications in different cloud environments. Leading cloud vendors Amazon Web Services (AWS), IBM, Salesforce, and Google Cloud are all among the top five cloud vendors. These companies offer different services via the cloud to customers, which includes a wide variety of applications and other resources businesses need for their IT and operations. While AWS and Google offer products and services to customers that are similar to Azure’s, Salesforce is mainly a software as a service (SaaS) provider and the leading customer relationship management (CRM) platform. What does the future of cloud vendors’ offerings look like? Many cloud vendors are seeking to transform from being simply IT infrastructure providers to becoming business partners, by offering consulting for customers on how to improve their business operations by leveraging cloud services. In addition, cloud providers are busy developing vertical clouds, also known as industry clouds, that are optimized for particular industries. This includes industry-specific features such as security measures that are in line with regulatory requirements in the healthcare industry, for example.

The global cloud billing software market is experiencing robust growth, driven by the increasing adoption of cloud-based services across diverse sectors like telecom, healthcare, and finance. The shift towards subscription-based business models and the need for efficient, automated billing processes are key catalysts. The market's expansion is further fueled by the rising demand for real-time billing, improved customer experience, and enhanced revenue management capabilities offered by cloud-based solutions. Companies are increasingly seeking scalable and flexible billing systems to accommodate fluctuating customer bases and diverse service offerings, contributing to the market's upward trajectory. While the initial investment in cloud migration can present a barrier for some organizations, the long-term cost savings and operational efficiencies outweigh the upfront expenses, making cloud billing software an attractive proposition. The market is segmented by application (telecom, medical, transportation, finance, others) and billing type (subscription, usage, mixed), with subscription billing currently dominating due to its predictable revenue streams. The competitive landscape is marked by a mix of established players like Salesforce and Zuora and emerging innovative startups, leading to continuous innovation and competitive pricing. The North American market currently holds a significant share, followed by Europe and Asia-Pacific, reflecting the high adoption rates in these regions. Future growth will likely be driven by increasing penetration in developing economies and the integration of advanced technologies like AI and machine learning to further optimize billing processes and enhance revenue forecasting capabilities. The forecast period of 2025-2033 promises continued expansion, with a projected Compound Annual Growth Rate (CAGR) that reflects the sustained demand for efficient billing solutions. Regional variations in growth rates are expected, influenced by factors such as digital transformation initiatives, technological infrastructure, and regulatory environments. Companies are continuously developing innovative features, such as integrated payment gateways, fraud detection mechanisms, and advanced analytics dashboards to enhance the value proposition of their cloud billing software. The market is likely to see further consolidation as larger players acquire smaller companies to expand their market reach and product portfolios. The focus on improving customer experience and providing personalized billing options will remain a central theme, shaping the development and evolution of cloud billing software throughout the forecast period.

The Subscription Billing Management (SBM) market is experiencing robust growth, projected to reach $6.85 billion in 2025 and exhibiting a Compound Annual Growth Rate (CAGR) of 16.38% from 2025 to 2033. This expansion is fueled by several key factors. The increasing adoption of subscription-based business models across diverse industries, from software-as-a-service (SaaS) to media and e-commerce, is a primary driver. Businesses are increasingly recognizing the need for efficient and scalable billing systems to manage recurring revenue streams, automate processes, and improve customer relationships. Furthermore, technological advancements, such as cloud-based solutions and AI-powered functionalities, are enhancing the capabilities of SBM systems, making them more attractive and accessible to businesses of all sizes. The market is segmented by deployment mode (on-premise and on-cloud), organization size (SMEs and large enterprises), and end-user industry (retail, BFSI, IT & Telecom, media, public sector, etc.). The on-cloud segment is expected to dominate due to its scalability, flexibility, and cost-effectiveness. Large enterprises are also a key segment, driving higher adoption rates due to their complex billing requirements. Geographic growth varies; North America currently holds a significant market share, but the Asia-Pacific region is projected to experience the fastest growth due to increasing digitalization and expanding internet penetration. Competition in the SBM market is intense, with established players like Salesforce, SAP, Oracle (NetSuite), and Amazon Web Services competing with emerging specialized providers such as Zuora, Chargebee, and Recurly. The competitive landscape is characterized by continuous innovation, strategic partnerships, and mergers and acquisitions, leading to market consolidation and the emergence of more comprehensive and integrated solutions. Potential restraints include the complexity of integrating SBM systems with existing infrastructure, security concerns related to sensitive customer data, and the need for specialized expertise in implementation and maintenance. However, these challenges are being addressed through the development of user-friendly interfaces, robust security protocols, and readily available support and training resources, fostering continued market expansion. Recent developments include: January 2023: Walmart Commerce Technologies partnered with Salesforce to provide retailers with technologies and services that power frictionless local pickup and delivery for shoppers everywhere. With the combined power of Walmart and Salesforce, retailers can drive success with best-in-class technology to advance their omnichannel capabilities, drive efficiency, and ensure that every purchase quickly gets into the hands of the shopper., December 2022: Amazon Web Services Inc. announced as its preferred public cloud service provider, Yahoo chose AWS for its advertising technology division, Yahoo Ad Tech. Based on its long-standing partnership with AWS, Yahoo Ad Tech moved all the workloads associated with its advertising technology from its on-premises data centers to Amazon, including its media-buying and supply-side platforms, analytics, and identification solutions and products. The move was a component of the company's continuing digital transformation strategy, which aimed to save IT infrastructure expenses, revamp how its advertising business is run, and create more specialized and immersive solutions to help businesses engage with their target audiences.. Key drivers for this market are: Growth of Subscription Based Businesses, Increasing Focus of Businesses on Increasing Customer Retention by Reducing the Subscriber Churn Rate; The Need for Reduction in Complex Monetization Models and Reducing Billing Errors Due to the Increase in Size of Customers. Potential restraints include: Growth of Subscription Based Businesses, Increasing Focus of Businesses on Increasing Customer Retention by Reducing the Subscriber Churn Rate; The Need for Reduction in Complex Monetization Models and Reducing Billing Errors Due to the Increase in Size of Customers. Notable trends are: Media and Entertainment Industry Expected to Exhibit Significant Adoption.

The cloud computing market is experiencing explosive growth, and cloud consulting services are a key driver of this expansion. The market, estimated at $150 billion in 2025, is projected to maintain a healthy Compound Annual Growth Rate (CAGR) of 15% through 2033, reaching an estimated $500 billion by then. This growth is fueled by several key factors. Firstly, the increasing adoption of cloud-native applications and digital transformation initiatives across various industries is pushing businesses to seek expert guidance in navigating the complexities of cloud migration, optimization, and security. Secondly, the rise of hybrid and multi-cloud environments necessitates specialized consulting services to ensure seamless integration and management of diverse cloud platforms. Thirdly, the increasing demand for enhanced data security and compliance regulations further fuels the need for cloud consulting expertise to implement robust security measures. Major players like Salesforce, Wipro, and smaller specialized firms are competing intensely, leading to innovative service offerings and competitive pricing. However, challenges such as the skills gap in cloud expertise and the complexities of integrating legacy systems with cloud solutions present restraints to the market's growth. The competitive landscape is characterized by a mix of large global players offering comprehensive cloud solutions and smaller, niche firms specializing in particular cloud platforms or services. While giants like Salesforce and Wipro offer a broad portfolio, smaller firms like Coastal Cloud and Algoworks Technologies excel in providing specialized services. This creates opportunities for both types of players; larger firms can leverage their scale and resources to target large enterprises, while smaller firms can cater to specific industry needs or offer tailored solutions. Geographic expansion is another significant trend, with North America and Europe currently holding the largest market share but Asia-Pacific expected to demonstrate significant growth in the coming years. The continued evolution of cloud technologies, including serverless computing, AI/ML integration, and edge computing, will further shape the demand for specialized cloud consulting services, driving innovation and expansion within this dynamic market.

In 2025, Microsoft generated revenue of **** billion U.S. dollars, positioning the tech giant as the leader among cloud vendors in terms of revenue. Azure —Microsoft’s cloud computing platform — offers customers services for running and managing applications in different cloud environments. Leading cloud vendors Amazon Web Services (AWS), IBM, Salesforce, and Google Cloud are all among the top five cloud vendors. These companies offer different services via the cloud to customers, which includes a wide variety of applications and other resources businesses need for their IT and operations. While AWS and Google offer products and services to customers that are similar to Azure’s, Salesforce is mainly a software as a service (SaaS) provider and the leading customer relationship management (CRM) platform. What does the future of cloud vendors’ offerings look like? Many cloud vendors are seeking to transform from being simply IT infrastructure providers to becoming business partners, by offering consulting for customers on how to improve their business operations by leveraging cloud services. In addition, cloud providers are busy developing vertical clouds, also known as industry clouds, that are optimized for particular industries. This includes industry-specific features such as security measures that are in line with regulatory requirements in the healthcare industry, for example.

Cloud Computing Market Growth | Industry Analysis, Size & Forecast Report

Dataset updated: Jun 27, 2024

Dataset authored and provided by: Mordor Intelligence

License: https://www.mordorintelligence.com/privacy-policy

Time period covered: 2019 - 2029

Area covered: Global

Variables measured: CAGR, Market size, Market share analysis, Global trends, Industry forecast

Description: The Cloud Computing Market size is estimated at USD 0.68 trillion in 2024, and is expected to reach USD 1.44 trillion by 2029, growing at a CAGR of 16.40% during the forecast period (2024-2029).

Report Attribute

Quantitative Units: Revenue in USD Billion, Volumes in Units, Pricing in USD

Regions and Countries Covered:

Industry Segmentation Covered:

By Cloud Computing: IaaS, SaaS, PaaS

By End-User: IT and Telecom, BFSI, Retail and Consumer Goods, Manufacturing, Healthcare, Media and Entertainment

Market Players Covered: Amazon Web Services, Google LLC, Microsoft Corporation, Alibaba Cloud, and Salesforce