A help desk helps to manage customer queries with ease where this blog states the latest help desk statistics that will help to understand everything that you need to know in 2025

NYC Service Desk Statistics

Electronic service desk case statistics, including ID, contact method, categories: problem description, categories: solution method, satisfaction level (score), etc.

Analysis of ‘Citiwide Service Desk Statistics’ provided by Analyst-2 (analyst-2.ai), based on source dataset retrieved from https://catalog.data.gov/dataset/fee6615f-0ce9-4fe3-8ad6-44755bc49c8f on 13 February 2022.

--- Dataset description provided by original source is as follows ---

NYC Service Desk Statistics

--- Original source retains full ownership of the source dataset ---

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This repository contains the data set presented in the publication "Identifying NFRs conflicts using quality ontologies" by Al Balushi et al. [1]. The data set has been extracted from the manuscript for easier reuse.

[1] Al Balushi, T., Khod, O., Sampaio, P. R. F., Patel, M., Manchester, B. S. W., Corcho, O., & Loucopoulos, P. (2008). Identifying NFRs conflicts using quality ontologies. SEKE 2008, 929.

This dataset contains events from a ticketing management process of the help desk of an Italian software company. The process consists of 9 activities, and all cases start with the insertion of a new ticket into the ticketing management system. Each case ends when the issue is resolved and the ticket is closed. This log contains 3804 process instances (a.k.a "cases") and 13710 events

Oregon E-Government Service Desk Reporting Data

The IT Service Desk market plays a crucial role in modern organizations, offering a centralized point for managing IT requests and incidents, ensuring smooth operational continuity and enhancing user satisfaction. With the increasing reliance on technology, the need for efficient customer support services has surged

[250 Pages Report] The global Help Desk Software Market was valued at around US$ 9.9 Billion in 2021. With a projected CAGR of 9.4% for the next ten years, the market is likely to reach a valuation of nearly US$ 26.8 Billion by the end of 2032.

Attributes	Details
Help Desk Software Market Size (2021)	US$ 9.9 Billion
Help Desk Software Market Size (2022)	US$ 10.9 Billion
Projected Market Value (2032)	US$ 26.8 Billion
Global Market Growth Rate (2022 to 2032)	9.4% CAGR
Share of Top 5 Countries	56.7%

Help Desk Software Industry Report Scope

Attributes	Details
Forecast Period	2022 to 2032
Historical Data Available for	2015 to 2021
Market Analysis	US$ Million for Value
Key Countries Covered	USA, UK, China, Japan, South Korea
Key Market Segments Covered	Type, Industry, Region
Key Companies Profiled	Column Technologies, Sparkcentral Watermelon Smart Tribune Zendesk Freshworks Inc. FrontApp Zoho Corporation Pvt. Ltd. Wrike, Inc. Vision Helpdesk Teamwork.com Ltd. Help Desk Migration Apptivo Inc Quick Base Deskero BMC Software, Inc. SherpaDesk Samanage Ltd. TeamSupport Jira Service Desk xSellco Limited iSupport Software INTERCOM LiveAgent Azure Desk Smart Service Desk Nectar Desk Inc. NabdSys
Report Coverage	Market Forecast, Competition Intelligence, DROT Analysis, Market Dynamics and Challenges, and Strategic Growth Initiatives
Customization & Pricing	Available upon Request

The global Service Desk Solutions market is experiencing robust growth, driven by the increasing adoption of cloud-based solutions and the rising need for efficient IT service management (ITSM) across diverse sectors. The market's expansion is fueled by factors such as the escalating complexity of IT infrastructures, the growing demand for improved customer service, and the need for enhanced operational efficiency. Businesses, especially large enterprises and SMBs, are increasingly recognizing the value proposition of service desk solutions in streamlining IT operations, reducing downtime, and improving overall productivity. This trend is further amplified by the rising adoption of hybrid work models, necessitating robust and accessible IT support solutions. The preference for cloud-based solutions is particularly strong due to their scalability, cost-effectiveness, and ease of deployment and management, contributing significantly to market expansion. While on-premise solutions maintain a presence, particularly in sectors with stringent data security requirements, the cloud segment is expected to dominate the market in the coming years. Competition is fierce, with established players like ServiceNow and Zendesk vying for market share alongside emerging niche providers. Geographic expansion is another key driver, with North America and Europe currently leading the market, while the Asia Pacific region is poised for significant growth, fueled by increasing digitalization and IT infrastructure development. The forecast period (2025-2033) anticipates continued strong growth, albeit at a potentially moderating CAGR compared to the historical period (2019-2024). This moderation is likely due to a maturing market and the potential for market saturation in some regions. Nevertheless, innovative solutions incorporating AI and machine learning for automated incident resolution and proactive service management are anticipated to drive future growth and open new market opportunities. Challenges remain, including the need for robust security measures to safeguard sensitive data, the complexity of integrating service desk solutions with existing IT infrastructure, and the need for skilled personnel to effectively manage and maintain these systems. However, the overall market outlook remains positive, with considerable potential for expansion in the coming decade, particularly in developing economies and emerging markets.

This statistic illustrates the percentage of small and medium sized businesses (SMBs) that utilize a support/help desk business application, by industry. In 2015, ** percent of SMBs in the finance and insurance industry used a support/help desk business application.

This record contains data on the performance against service standards in relation to: performance against service standards in relation to replies to MP letters; outstanding out of service standard MP letters; performance against service standard for customer complaints, The number of calls to Hampshire's Sky Customer Service Centre. Includes data previously published in UKBA percentage of complaints responded to within service standards.

Published by Hampshire County Council.
*Licensed under [Open Government Licence] Open Government Licence.
Openness rating: Open Data *Certificate: Raw Level
Provided by: http://www.followthesteps.net/sky-contact-phone-number/ & http://www.faqtory.co/sky/

The information on this page (the dataset metadata) is also available in JSON format.

API: /api/2/rest/package/uk-visas-immigration-customer-service-standards Read more about this site's CKAN API » http://data.gov.uk/data/api

Global Help Desk Services, Inc. is a trusted partner for organizations seeking outsourced help desk solutions. The company provides expert technical support to enterprises worldwide, ensuring that their employees and customers receive timely and efficient assistance. With a singular focus on help desk outsourcing, GHDSi has developed a unique approach that combines technical expertise, business acumen, and a commitment to delivering exceptional customer experiences.

GHDSi's differentiated approach is built upon a deep understanding of client needs, a rigorous onboarding process, and a proactive approach to resolving issues. The company's team of full-time, U.S.-based agents is dedicated to providing personalized support, leveraging the latest tools and technologies to ensure swift and effective resolution of technical issues. Whether you're seeking to stabilize your help desk operations, improve customer satisfaction, or reduce IT support costs, Global Help Desk Services, Inc. is poised to deliver results.

Records from operating a customer call center or service center providing services to the public. Services may address a wide variety of topics such as understanding agency mission-specific functions or how to resolve technical difficulties with external-facing systems or programs. Includes:rn- incoming requests and responsesrn- trouble tickets and tracking logs rn- recordings of call center phone conversations with customers used for quality control and customer service trainingrn- system data, including customer ticket numbers and visit tracking rn- evaluations and feedback about customer servicesrn- information about customer services, such as “Frequently Asked Questions” (FAQs) and user guidesrn- reports generated from customer management datarn- complaints and commendation records; customer feedback and satisfaction surveys, including survey instruments, data, background materials, and reports.

The Help Desk & Ticketing Software market is experiencing robust growth, driven by the increasing need for efficient customer service and streamlined internal IT support across diverse organizations. The market, estimated at $15 billion in 2025, is projected to expand at a Compound Annual Growth Rate (CAGR) of 12% from 2025 to 2033, reaching approximately $45 billion by 2033. This growth is fueled by several key factors: the rising adoption of cloud-based solutions offering scalability and cost-effectiveness, the increasing demand for omnichannel support to cater to customers across various platforms, and the growing focus on improving customer satisfaction and employee productivity through automated ticketing systems. The shift towards remote work models has also significantly contributed to the market's expansion, as businesses require robust help desk solutions to manage geographically dispersed teams. Large enterprises are leading the adoption, followed by medium-sized and small enterprises, reflecting a trend toward improved support processes across all organizational scales. While the North American market currently holds the largest share, regions like Asia Pacific are demonstrating significant growth potential due to increasing digitalization and expanding IT infrastructure. Despite this positive outlook, certain restraints could impact market growth. These include the high initial investment costs associated with some solutions, the need for specialized technical expertise for implementation and maintenance, and the potential for integration challenges with existing enterprise systems. Furthermore, data security and privacy concerns are critical factors influencing the selection and adoption of help desk software, particularly among larger enterprises managing sensitive customer and internal data. To overcome these challenges, vendors are increasingly focusing on developing user-friendly interfaces, providing robust security features, and offering flexible pricing models to cater to diverse customer needs and budgets. The competitive landscape is fragmented, with established players like Zendesk and Freshdesk alongside emerging niche providers, fostering innovation and driving competition. This dynamic environment ensures continuous improvement in features and functionalities, further enhancing the overall value proposition for businesses seeking to optimize their customer and internal support operations.

NYC Service Desk Statistics

This dataset captures monthly data from HSS' phone system and includes metrics pertaining to Calls Answered, Average Speed of Answer, Abandonment Rate, In-person Assistance. This data supports the City's Performance Measures requirements. In April of 2023 HSS switched to a new phone system - WEBEX (Finess).

Service Desk Analyst Job #: 1142 Jurisdiction: CMM Division: Citizen Experience, Innovation & Performance Department: Technology & Digital Innovation

The global enterprise help desk software market is experiencing robust growth, driven by the increasing adoption of cloud-based solutions and the rising need for efficient customer service management across diverse industries. The market's expansion is fueled by several key factors, including the growing complexity of IT infrastructure, the need for improved employee productivity, and the increasing demand for proactive and personalized customer support. Small and medium-sized enterprises (SMEs) are increasingly adopting these solutions to streamline their operations and compete effectively, while large enterprises leverage them to manage complex IT support across geographically dispersed teams. The shift towards cloud-based deployments is a significant trend, offering scalability, flexibility, and cost-effectiveness compared to traditional on-premise solutions. However, challenges like data security concerns and the need for robust integration with existing systems are acting as restraints to market expansion. We estimate the market size in 2025 to be approximately $15 billion, with a Compound Annual Growth Rate (CAGR) of 12% projected from 2025 to 2033. This signifies a considerable market opportunity for both established players and emerging vendors. The competitive landscape is highly fragmented, with a mix of established players like Salesforce, Zendesk, and Freshworks, and smaller, specialized vendors. These companies are constantly innovating to enhance their offerings with features such as AI-powered chatbots, self-service portals, and advanced analytics capabilities. Geographic expansion, particularly in emerging markets of Asia Pacific and the Middle East and Africa, presents significant growth opportunities. Furthermore, strategic partnerships and mergers & acquisitions are expected to shape the market dynamics in the coming years. The increasing adoption of integrated help desk solutions that seamlessly combine IT support, customer service, and employee support functions will further drive market growth. Specific regional variations exist, with North America and Europe currently dominating the market share, but growth in other regions is anticipated to accelerate in the forecast period.