As of July 2024, about ** percent of British customers stated that they preferred getting excellent service in the automotive sector, even if it means paying more for it. Two years earlier, this share stood at **** percent.

In October 2024, the value of the Services New Orders Index in the United States stood at ****. The New Orders Index shows if businesses in the sector are growing with new customers or orders. An index value above ** percent indicates a positive development in the service sector new orders, whereas a value below ** percent indicates a negative situation.

ABOUT THE COMMUNITY SURVEY DATASETFinal Reports for ETC Institute conducted annual community attitude surveys for the City of Tempe. These survey reports help determine priorities for the community as part of the City's on-going strategic planning process. In many of the survey questions, survey respondents are asked to rate their satisfaction level on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (while some questions follow another scale). The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.This data is the weighted data provided by the ETC Institute, which is used in the final published PDF report. PERFORMANCE MEASURESData collected in these surveys applies directly to a number of performance measures for the City of Tempe including the following (as of 2021): 1. Safe and Secure Communities1.04 Fire Services Satisfaction1.06 Victim Not Reporting Crime to Police1.07 Police Services Satisfaction1.09 Victim of Crime1.10 Worry About Being a Victim1.11 Feeling Safe in City Facilities1.23 Feeling of Safety in Parks2. Strong Community Connections2.02 Customer Service Satisfaction2.04 City Website Quality Satisfaction2.05 Online Services Satisfaction Rate2.15 Feeling Invited to Participate in City Decisions2.21 Satisfaction with Availability of City Information3. Quality of Life3.16 City Recreation, Arts, and Cultural Centers3.17 Community Services Programs3.19 Value of Special Events3.23 Right of Way Landscape Maintenance3.36 Quality of City Services4. Sustainable Growth & DevelopmentNo Performance Measures in this category presently relate directly to the Community Survey5. Financial Stability & VitalityNo Performance Measures in this category presently relate directly to the Community Survey Additional InformationSource: Community Attitude SurveyContact (author): Wydale HolmesContact E-Mail (author): wydale_holmes@tempe.govContact (maintainer): Wydale HolmesContact E-Mail (maintainer): wydale_holmes@tempe.govData Source Type: Excel tablePreparation Method: Data received from vendorPublish Frequency: AnnualPublish Method: Manual

Release Date: 2024-03-14.Release Schedule:.The NES data in this file will be released on March 14, 2024...Key Table Information:.Beginning with reference year 2005, Nonemployer data are released using the Noise Infusion methodology to protect confidentiality. See Program Methodology for complete information on the coverage and methodology of the Nonemployer Statistics data series....Data Items and Other Identifying Records:.This table contains data on the total number of firms and receipts..Number of nonemployer establishments.Nonemployer sales, value of shipments, or revenue ($1,000).Noise range for nonemployer sales, value of shipments, or revenue...Geography Coverage:.The data are shown at the U.S. and State level for LFO and the U.S. level for Receipt Size Class. All other data is shown at the U.S., State, County, Combined Statistical Area, and Metropolitan/Micropolitan Statistical Areas....Industry Coverage:.The data are shown at the 2- through (where available) 6-digit NAICS code levels for all sectors with published data. Data for nonemployers generally are provided at broader levels of industry detail than data for employers. For specific exclusions and inclusions, see Program Methodology...FTP Download:.Download the entire table at: https://www2.census.gov/programs-surveys/nonemployer-statistics/data/2021/NS2100NONEMP.zip...API Information:.Nonemployer Statistics data are housed in the Nonemployer Statistics API. For more information, see Nonemployer Statistics APIs....Methodology:.The universe of this file is all firms with no paid employees or payroll with receipts of $1,000 or more (or $1 for the construction sector) and are subject to federal income tax. The universe is limited to industries in approximately 470 of the nearly 1,200 recognized North American Industry Classification System industries. The universe contains only those codes that are available through administrative records sources and are common to all three legal forms of organization applicable to nonemployer businesses. This is generally a broader level of detail than would typically be provided for employer data. For specific exclusions and inclusions, see Program Methodology.....Nonemployer Statistics originate from tax return information of the Internal Revenue Service. The data are subject to nonsampling error such as errors of self-classification by industry on tax forms, as well as errors of response, nonreporting and coverage. Values provided by each firm are slightly modified to protect the respondent's confidentiality. For further information about methodology and data limitations, see Program Methodology...Symbols:.G - Low noise; cell value was changed by less than 2 percent by the application of noise.H - Moderate noise; cell value was changed by 2 percent or more but less than 5 percent by the application of noise.J - High noise; cell value was changed by 5 percent or more by the application of noise..S - Withheld because estimate did not meet publication standards.N - Not available or not comparable.For a complete list of symbols, see Program Glossary: Abbreviations and Symbols....Source:..U.S. Census Bureau, 2021 Nonemployer Statistics..For more information about Nonemployer Statistics, see Nonemployer Statistics website...Contact Information:..U.S. Census Bureau.Economy-Wide Statistics Division .Business Statistics Branch .(301) 763-2580 .ewd.nonemployer.statistics@census.gov

Contains data on Community Services Statistics for November 2021

Report covers advertising during period: 1/7/2020 - 30/6/2021

Note: This resource was originally published on opengov.nsw.gov.au. The OpenGov website has been retired. If you have any questions, please contact the Agency Services team at transfer@mhnsw.au

Agency

• Department of Customer Service

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Europe Call Center Outsourcing Market Size 2025-2029

The Europe call center outsourcing market size is forecast to increase by USD 6.21 billion at a CAGR of 4.6% between 2024 and 2029.

The market is experiencing significant growth, driven by the increasing adoption of this business model by IT and telecom service providers. This trend is attributed to the cost savings and improved operational efficiency that call center outsourcing offers. Another key trend is the integration of voice bots and artificial intelligence (AI) in call center services, which enhances customer experience and reduces operational costs. Furthermore, there is a noticeable shift towards developing countries as preferred call center destinations due to their large talent pool and lower labor costs. These factors are expected to fuel market growth in the coming years. 

What will be the Size of the Market During the Forecast Period?

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Call center outsourcing has become a significant trend in the business world, enabling companies to focus on their core competencies while external service providers handle support functions. The market encompasses various sectors, including email and chat support, voice services, and specialized expertise in areas such as government and defense, healthcare, IT and telecommunications, manufacturing, and more. The demand for call center services continues to grow, driven by the increasing importance of customer service and the need for multilingual support. Inbound call centers handle customer inquiries and support requests, while outbound call centers focus on telemarketing, order placements, and customer surveys.



Furthermore, artificial intelligence and data analytics have revolutionized the call center industry, enabling the automation of routine tasks and providing specialized expertise for technical debugging. Omnichannel support is another key trend, allowing customers to interact with businesses through multiple channels, including voice, email, and chat. The market caters to diverse industries, each with unique requirements. For instance, government and defense organizations demand high security and language proficiency, while healthcare providers require expertise in medical terminology and compliance with regulations. In the IT and telecommunications sector, call centers play a crucial role in providing technical support and troubleshooting.

How is this market segmented and which is the largest segment?

The market research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD million' for the period 2025-2029, as well as historical data from 2019-2023 for the following segments.

Type

  Inbound
  Outbound


End-user

  IT and telecom
  BFSI
  Healthcare
  Retail
  Others


Geography

  Europe

    Germany
    UK
    France

By Type Insights

The inbound segment is estimated to witness significant growth during the forecast period.

Inbound call centers have gained significant importance in today's business landscape, with companies prioritizing exceptional customer service to enhance brand image. These centers focus on addressing customer concerns, answering queries, and handling complaints, often being the only point of contact for many customers. Providing polite, knowledgeable, and efficient support is crucial, as it boosts customer loyalty, improves service quality, increases operational efficiency, and offers cost-effective solutions.

Furthermore, the inbound call segment caters to various industries, including travel and e-commerce, and supports multilingual and omnichannel customer engagement through technical debugging, instant messaging platforms, AI-based chatbots, messaging apps, and social media. Organizations can leverage these services to provide seamless and timely assistance, ultimately contributing to a positive customer experience.

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Market Dynamics

Our market researchers analyzed the data with 2024 as the base year, along with the key drivers, trends, and challenges. A holistic analysis of drivers will help companies refine their marketing strategies to gain a competitive advantage.

What are the key market drivers leading to the rise in adoption of Europe Call Center Outsourcing Market?

An increase in call center outsourcing by IT and telecom service providers is the key driver of the market.

Telecom companies outsource customer support functions, including email and chat, to external service providers to focus on their core technical objectives. This strategy allows telecom companies to manage cost pressures, optimize investments, and gain access to specialized resources. Emerging technologies, such as Artificial Intelligence (AI) and Data analytics, play a significant role in enhancing the productivity of call center operations. AI

Consumer Price Index (CPI): Prev Dec=100: Khanty Mansiysky Area: Services: Mediatory & Other Services data was reported at 100.000 Prev Dec=100 in Aug 2021. This stayed constant from the previous number of 100.000 Prev Dec=100 for Jul 2021. Consumer Price Index (CPI): Prev Dec=100: Khanty Mansiysky Area: Services: Mediatory & Other Services data is updated monthly, averaging 100.480 Prev Dec=100 from Jan 2004 to Aug 2021, with 212 observations. The data reached an all-time high of 133.750 Prev Dec=100 in Dec 2015 and a record low of 99.940 Prev Dec=100 in Oct 2008. Consumer Price Index (CPI): Prev Dec=100: Khanty Mansiysky Area: Services: Mediatory & Other Services data remains active status in CEIC and is reported by Federal State Statistics Service. The data is categorized under Russia Premium Database’s Inflation – Table RU.IB083: Consumer Price Index: Ural Federal District: Tumen Region: Khanty Mansiysky Area.

Russia Consumer Price Index (CPI): Same Mth PY=100: Medical Services: Gastroscopy (FGDS, EGDS) data was reported at 111.030 Same Mth PY=100 in Mar 2025. This records an increase from the previous number of 110.990 Same Mth PY=100 for Feb 2025. Russia Consumer Price Index (CPI): Same Mth PY=100: Medical Services: Gastroscopy (FGDS, EGDS) data is updated monthly, averaging 106.920 Same Mth PY=100 from Jan 2021 (Median) to Mar 2025, with 51 observations. The data reached an all-time high of 111.120 Same Mth PY=100 in Nov 2024 and a record low of 102.730 Same Mth PY=100 in Feb 2021. Russia Consumer Price Index (CPI): Same Mth PY=100: Medical Services: Gastroscopy (FGDS, EGDS) data remains active status in CEIC and is reported by Federal State Statistics Service. The data is categorized under Russia Premium Database’s Inflation – Table RU.IA016: Consumer Price Index: Same Month Previous Year=100: Services.

In 2021, the three most important objectives for open banking, according to employees within payment institutions, electronic money institutions, and credit institutions in Europe were to improve customer experience, launch new digital services, and increase revenue. Improving customer experience was the most important objective, according to **** percent of respondents.

The Children’s People and Nature Survey (C-PaNS) provides information on how children and young people experience and think about the natural environment. Each year, the survey samples around 4,000 children and young people aged 8 -15 years across two survey waves, one in term time and one in holiday time.

Waves 5 and 6 of the C-PaNS ran between the 16 and 23 August 2023 (during the school holidays) and 18 and 26 September 2023 (during term-time). Wave 7 and 8 ran between the 14 and 25 August 2024 (during the school holidays) and the 16 September and 2 October 2024 (during the term-time). These data are alongside data from earlier waves already published.

Different versions of the C-PaNS are available from the UK Data Archive under Open Access (SN 9174) conditions, End User Licence (SN 9175), and Secure Access (SN 9176).

The Secure Access version includes the same data as the End User Licence version, but includes more detailed variables including:

• age as a continuous variable
• income (all categories)
• number of people living in household as a continuous variable
• ethnicity
• disability
• home geography variables, including local authority district and urban/rural area
• open answers for thematic analysis in CS_Q14 and CS_Q15

The Open Access version includes the same data as the End User Licence version, but does not include the following variables:

• age band
• number of people living in household (Top coded to ‘6 and over’)
• access to private garden
• income (top coded to £50,000+)
• gender
• places withing walking distance from home

Researchers are advised to review the Open Access and/or the End User Licence versions to determine if these are adequate prior to ordering the Secure Access version.

Accredited official statistics are called National Statistics in the Statistics and Registration Service Act 2007. An explanation can be found on the Office for Statistics Regulation website.

Natural England's statistical practice is regulated by the Office for Statistics Regulation (OSR). OSR sets the standards of trustworthiness, quality and value in the Code of Practice for Statistics that all producers of official statistics should adhere to.

These accredited official statistics were independently reviewed by the Office for Statistics Regulation in January 2023. They comply with the standards of trustworthiness, quality and value in the Code of Practice for Statistics and should be labelled ‘accredited official statistics’.

Users are welcome to contact Natural England directly at people_and_nature@naturalengland.org.uk with any comments about how they meet these standards. Alternatively, users can contact OSR by emailing regulation@statistics.gov.uk or via the OSR website.

Since the latest review by the Office for Statistics Regulation, Natural England have continued to comply with the Code of Practice for Statistics, and have made the following improvements:

1. Published a development plan with timetables for future work, which will be updated annually
2. Ensured that users have opportunities to contribute to development planning through their biannual Research User Group
3. Enabled wider access to the data by publishing raw data sets through the UK Data Service
4. Provided users with guidance on how statistics from their products can be compared with those produced in the devolved nations
5. Published guidance on the differences between PaNS and MENE
6. Improved estimates of the percentage of people visiting nature in the previous 14 days by reducing the amount of respondents answering ‘don’t know’.

These data are available in Excel, SPSS, as well as Open Document Spreadsheet (ODS) formats.

For the second edition (January 2025), data for Wave 7 (during the school holidays in 2024) and Wave 8 (during the term-time in 2024) were added to the study.

Consumer Price Index (CPI): Prev Month=100: Murmansk Region: Services: Insurance Services data was reported at 100.000 Prev Mth=100 in Oct 2021. This records a decrease from the previous number of 100.900 Prev Mth=100 for Sep 2021. Consumer Price Index (CPI): Prev Month=100: Murmansk Region: Services: Insurance Services data is updated monthly, averaging 100.000 Prev Mth=100 from Jan 2004 to Oct 2021, with 214 observations. The data reached an all-time high of 146.330 Prev Mth=100 in Jan 2007 and a record low of 94.810 Prev Mth=100 in Feb 2017. Consumer Price Index (CPI): Prev Month=100: Murmansk Region: Services: Insurance Services data remains active status in CEIC and is reported by Federal State Statistics Service. The data is categorized under Russia Premium Database’s Inflation – Table RU.IB042: Consumer Price Index: North Western Federal District: Murmansk Region.

Maternity Services Monthly Statistics October 2021, experimental statistics This is a report on NHS-funded maternity services in England for October 2021, using data submitted to the Maternity Services Data Set (MSDS). This is the latest report from the new version of the data set, MSDSv2. The new data set is a significant change which adds support for key policy initiatives such as personalised care plans and continuity of carer, as well as increased flexibility through the introduction of new clinical coding. This is a major change, so data quality and coverage has reduced from the levels seen in previous publications. The data derived from SNOMED codes is still being developed. We have included data on smoking at booking and birth weight and others such as BMI and alcohol consumption will follow in later publications. SNOMED data is also included in some of the published Clinical Quality Improvement Metrics (CQIMs) where rules have been applied to ensure rates are calculated only where data quality is high enough. System suppliers are at different stages of developing their new solution and delivering that to trusts. In some cases this has limited the aspects of data that could be submitted to NHS Digital. These statistics are classified as experimental and should be used with caution. Experimental statistics are new official statistics undergoing evaluation. More information about experimental statistics can be found on the UK Statistics Authority website.