The leading vendor share of the customer service application market worldwide, Salesforce has been the leader with their cloud-based CRM software. In 2023, Salesforce held a market share of 22 percent, with the closest competitor Microsoft with just under six percent.

This statistic shows the share of customers in the United States who contacted customer service via voice channels from 2015 to 2020. During the 2020 survey, 43 percent of the respondents stated that they prefer to interact with customer service using voice channels. An increase of nine percentage points compared to 2018

This statistic shows the share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2020. During the 2020 survey, 40 percent of customers stated they stopped doing business with a company due to poor customer service.

This Data set contains detail of the monthly figures of customers in person attending Fingal County Council Offices and the volume of electronic communications (i.e. emails) to the email address CustomerCare@fingal.ie from 2024 to 2027 inclusive.The amount of telephone calls taken by Customer Care Agents and the resolution data on first point was 80% - 90% . In both County Hall and Grove Road Office the first point of contact is the Customer Care Agents and then if not resolved at site the details are forwarded to relevant staff members for action. This free staff in the back offices to carry on with day to day tasks and improves productivity for all our clients/customers within Fingal County Council Administrative Area.see other data set Customer Care Stats 2021-2023_FCC

In 2023, the joint-top reasons for contacting customer service worldwide were reporting an issue of the product or service and requiring product or service information. 13 percent of customer service leaders responded with these answers in relation to their businesses.

Dept. of Planning Customer Service Annual Report FY21 Subpage.

The AI for Customer Service market is rapidly evolving, significantly transforming how businesses interact with their customers. By leveraging advanced technologies such as machine learning, natural language processing, and chatbots, companies can provide automated, efficient, and personalized customer support, ther

The Customer Service Business Process Outsourcing (BPO) market has evolved into a pivotal sector within the global economy, redefining how companies manage customer interactions and enhance user experiences. By delegating customer service operations to specialized providers, businesses can focus on their core compet

The Customer Service Outsourcing market has evolved significantly over the years, becoming an essential component for businesses aiming to enhance customer satisfaction while optimizing operational efficiency. Traditionally valued for its cost-saving advantages, outsourcing customer service functions allows organiza

With a CAGR of 25.6%, AI for Customer Service Market will reach USD 117.87 Billion by 2034.

One of the reasons behind AI-powered customer service is the preference for conversational AI over phone calls. In 2024, 82 percent of consumers stated they would use a chatbot instead of waiting for a customer representative to take their call. An outstanding 96 percent of surveyed shoppers believed that more companies should opt for chatbots over traditional customer support services.

A help desk helps to manage customer queries with ease where this blog states the latest help desk statistics that will help to understand everything that you need to know in 2025

Introduction

Freshdesk Statistics: The origin of Freshdesk can be traced back to India in the year 2010. There, fulfilment was aimed at keeping the science of customer service and business simple. Freshworks offers a bunch of tools that assist a business with customer relationships, marketing efforts, and an IT services department. The toolset is built with ease of usage in mind to eliminate common barriers that companies face while interacting with customers.

Freshdesk markets itself as a pragmatic option to the traditional customer support software or a shared inbox, especially for companies digitally transforming and seeking modern means to simplify and enhance customer service operations. This article will discuss Freshdesk statistics and its present-day trends.

Comcast, the television provdider, was voted as the worst rated company for customer service in the United States in 2020, receiving the largest share of negative responses (44 percent). Second in the list came Well Fargo and DIRECTV, with 41 percent of respondents to the survey complaining about poor customer service. Customer service in the U.S.
Good customer service is imperative for a company to do well and keep their customers. In 2020, 58 percent of customers in the United States have contacted customer service in the past month, while 40 percent of customers reported that they stopped doing business with a company as a result of poor customer service. This indicates that poor customer service is a significant deal breaker for a large part of consumers. The most used method to contact customer service is through voice channels, with 43 percent of respondents mentioning it as their preferred method. Chatbots
Another tool used in customer service is chatbots. Chatbots are artificial intelligence used to respond via online messaging and replacing the human factor. If customers had accessibility to effective chatbots, they would have a variety of benefits. However, 64 percent of respondents say they expect to enjoy 24-hour service the most. On the other hand, 43 percent of respondents said that they would stop using a chatbot if they could deal with a real-life assistant. Additionally, 51 percent of customers reported that their number one dislike of using chatbots was that it kept them from using a live person.

The Customer Service Customer Data Platforms (CDPs) market has emerged as a critical component in the ever-evolving landscape of customer engagement and service delivery. By allowing businesses to consolidate customer data from multiple sources into a single view, CDPs enable organizations to enhance their customer

Introduction

AI Agents Statistics: AI agents are smart computer programs that handle tasks, make choices, and talk with people or other systems. They use tools like machine learning, natural language processing (NLP), and automation, such as automatic language translation, to collect and study information quickly. This helps save time and boost efficiency.

You’ll often see AI agents used in customer service chatbots, voice assistants like Siri or Alexa, and in areas like healthcare and finance. Their main goal is to make things easier by cutting down on human work and using data to make better decisions based on patterns in how people act. We shall shed enough light on AI Agents Statistics through this article.

This statistic demonstrates the share of customer service agents worldwide who say their interactions with customers are relationship-oriented in 2018, by type. During the survey, 81 percent of high performing customer service agents believed their interactions with customers in 2018 are relationship-oriented.

The Customer Service Headsets market, a pivotal segment within the broader communications technology industry, has experienced significant growth over the past decade, driven by the increasing demand for efficient customer interaction and enhanced employee productivity. These headsets are essential tools for call ce

This dataset contains select monthly performance statistics that DOI regularly reports to the Mayor's Office of Operations for 2010 - 2015. This dataset includes several indicators that are cummulated for the Mayor's Management Reports, such as the including numbers of complaints received by the Agency and the numbers of arrests made. This dataset also includes monthly statistics on the Agency's outreach efforts (anticorrupion and whistleblower lectures) as well customer service indicators (such as the number of emails received by the Agency).

The Customer Service Chatbot market has rapidly evolved into a crucial component of modern business strategies, driven by the increasing demand for efficient, 24/7 customer support. Chatbots, powered by artificial intelligence (AI) and machine learning, enable organizations to enhance their customer interaction whil