Project management technologies enable companies to provide all the tools necessary for the smooth running of projects, whatever their scale, within their teams. Developed by Atlassian, Jira was the tool most used by French companies in 2019.

A different kind of tools While more and more work is being done digitally, many tools have been developed in order to optimize the processes implemented in the daily life of companies. The context of the coronavirus pandemic has highlighted the need for secure and reliable tools in terms of project management and team collaboration to better compensate for the physical distance within the teams. Unified communications tools such as Cisco Unified Communications Manager or Polycom allow companies to ensure that communication is as optimal as possible.

Customer relationship management However, these tools also make it possible to optimize communication with customers as well as the management of customer-related data. Customer relationship management software is becoming increasingly necessary in order to collect customer feedback and thus best respond to their needs. While larger companies have already implemented this kind of process in their systems, smaller structures also see the added value of such software. Companies in the communication and information sector are more concerned as more than half of them already use this type of tools.

In the third quarter of 2024, the Microsoft Teams mobile app registered around 10 million downloads in North and Latin America. The region of Europe, the Middle East, and Africa saw approximately 8.6 million downloads in the examined period. Between the first quarter of 2020 and the end of 2023, the region accounted for the highest number of downloads of the Microsoft Team app, reaching a peak of roughly 27.4 million downloads in the second quarter of 2020. Videoconferencing platforms are here to stay According to a survey conducted in 2023, professionals in the United States reported dedicating most of their office time to meetings, by spending over 10 hours per week on them. The global outbreak of the coronavirus pandemic affected offline work interactions and forced companies to adopt communication solutions. It made videoconferencing platforms, including market leaders of 2024, Microsoft Teams, and Zoom, grow significantly due to a boost in their usage. Between the fourth quarter of 2019 and the first quarter of 2020, downloads of the Microsoft Teams mobile app in Europe, the Middle East, and Africa increased by more than 750 percent. While in 2020 downloads of both Microsoft Teams and Zoom increased worldwide, the Zoom mobile app recorded higher numbers of downloads, reaching 129 million in the Asia-Pacific region in the second quarter of 2020. At the end of 2019, Zoom meetings’ had round 10 million participants daily, but in April 2020, this number had skyrocketed to reach to 300 million. Similarly, Microsoft Teams had 20 million daily active users (DAUs) in 2019, which experienced a growth of around four times in the following year, reaching 75 million DAUs. In 2023, Microsoft Teams counted over 320 million active users engaging with the platform daily. Who is writing e-mails? Humans or Bots As of the first quarter of 2024, over 75 percent of internet users worldwide reported to use e-mail services on a monthly basis. Users based in the United States reported sending the highest number of e-mails per day, with around 10 billion e-mails in April 2024. Germany and Ireland followed with 8.5 and 8.4 billion e-mails sent each day. It is estimated that the number of e-mails sent daily worldwide will grow to around 410 billion by 2027. In terms of most used e-mail service, Apple MPP stood first with 55 percent of e-mail opens as of March 2024, while Gmail and Outlook followed with 30.57 and 4.06 percent of e-mails opened by the users. Beyond traditional e-mail services, the increased access to artificial intelligence (AI) will facilitate e-mail writing, as 15 percent of users in the U.S. reported to use AI tools to write e-mails, while 25 percent plan to do so in the future as of March 2024.