Information about Customer Information System (CIS) support tickets. The CIS System Functional Support team (CIS Admin “Help desk”) receive system issues (ex. billing issues, information requests, or system processing questions) affecting internal and external customers via email or phone call and number of tickets resolved same day as reported. Source data and published data updates monthly, however the dataset update job looks every week for the most recent monthly information. For this reason the Max Expected Data Age is 60 days.

Collection of 2229 support tickets manually classified into 7 categories, obtained from a IT support company in the Florianópolis (Brazil) region. Each ticket is represented by an unstructured text field, which is typed by the user that opened the call. The classification process was performed in 2020 by three IT support professionals. The corpus contains tickets in many languages, mainly English, German, Portuguese and Spanish.

All Personal Identifiable Information (PII) and sensitive information were removed (substituted by a tag indicating the original content, for instance: the sentence "this text was written by Leonardo" is converted to "this text was written by [NAME]"). The removal was performed in three steps: first, the automated machine learning-based tool AWS Comprehend PII Removal was used; then, a sequence of custom regular expressions was applied; last, the entire corpus was manually verified.

Dataset

This dataset was created by Aniket

Contents

This dataset shows the number of Information Technology Help Desk Tickets and hours of work associated with them.

The list of tickets opened under the interministerial open source support market between the end of 2012 and 2015.

Kaludi/Customer-Support-Responses dataset hosted on Hugging Face and contributed by the HF Datasets community

Credit report of Pixavi Support Ticket jaren norway contains unique and detailed export import market intelligence with it's phone, email, Linkedin and details of each import and export shipment like product, quantity, price, buyer, supplier names, country and date of shipment.

Collection of 300 support tickets manually labeled for semantic similarity, obtained from a IT support company in the Florianópolis (Brazil) region. Each ticket is represented by an unstructured text field, which is typed by the user that opened the call. The labeling process was performed in 2022 by three IT support professionals. The corpus contains tickets in many languages, mainly English, German, Portuguese and Spanish.

All Personal Identifiable Information (PII) and sensitive information were removed (substituted by a tag indicating the original content, for instance: the sentence "this text was written by Leonardo" is converted to "this text was written by [NAME]"). The removal was performed in three steps: first, the automated machine learning-based tool AWS Comprehend PII Removal was used; then, a sequence of custom regular expressions was applied; last, the entire corpus was manually verified.

The dataset contains 47,837 rows of data and 2 features.

Features: "Document": ticket text/content "Topic_group": ticket category

Categories include: 'Hardware', 'HR Support', 'Access', 'Miscellaneous', 'Storage', 'Purchase', 'Internal Project', 'Administrative rights'

Help Desk & Ticketing Software Market is growing at a good pace & it is estimated that the market will gain huge shares in the forecasted period

La Direction des Systèmes d'Information et des Usages Numériques de la Région Occitanie propose un ensemble de services à l'attention des utilisateurs internes des Systèmes d'Information. Chaque utilisateur peut faire la déclaration d'un incident, réaliser une demande d'assistance, ou faire la demande en vue d'obtenir un service. Chaque déclaration / demande fait l'objet de la création d'un "ticket" qui est suivi jusqu'à son traitement complet qui donne lieu à fermeture du ticket. Le jeu de données fournit mois par mois, et pour chaque type de déclaration/demande, la liste des tickets qui ont été ouverts dans le mois concerné (qu'ils aient ou non été fermés avant la fin du mois) ou/et fermés durant le mois concerné (quelle qu'ait été la date d'ouverture).

La liste des tickets ouverts dans le cadre du marché interministériel de support logiciels libres entre fin 2012 et 2015.

[250 Pages Report] The global Help Desk Software Market was valued at around US$ 9.9 Billion in 2021. With a projected CAGR of 9.4% for the next ten years, the market is likely to reach a valuation of nearly US$ 26.8 Billion by the end of 2032.

Attributes	Details
Help Desk Software Market Size (2021)	US$ 9.9 Billion
Help Desk Software Market Size (2022)	US$ 10.9 Billion
Projected Market Value (2032)	US$ 26.8 Billion
Global Market Growth Rate (2022 to 2032)	9.4% CAGR
Share of Top 5 Countries	56.7%

Help Desk Software Industry Report Scope

Attributes	Details
Forecast Period	2022 to 2032
Historical Data Available for	2015 to 2021
Market Analysis	US$ Million for Value
Key Countries Covered	USA, UK, China, Japan, South Korea
Key Market Segments Covered	Type, Industry, Region
Key Companies Profiled	Column Technologies, Sparkcentral Watermelon Smart Tribune Zendesk Freshworks Inc. FrontApp Zoho Corporation Pvt. Ltd. Wrike, Inc. Vision Helpdesk Teamwork.com Ltd. Help Desk Migration Apptivo Inc Quick Base Deskero BMC Software, Inc. SherpaDesk Samanage Ltd. TeamSupport Jira Service Desk xSellco Limited iSupport Software INTERCOM LiveAgent Azure Desk Smart Service Desk Nectar Desk Inc. NabdSys
Report Coverage	Market Forecast, Competition Intelligence, DROT Analysis, Market Dynamics and Challenges, and Strategic Growth Initiatives
Customization & Pricing	Available upon Request

A help desk helps to manage customer queries with ease where this blog states the latest help desk statistics that will help to understand everything that you need to know in 2024

Snapshot img

Online Movie Ticketing Service Market Forecast 2023-2027

The Global Online Movie Ticketing Service Market size is forecast to increase by USD 7.55 billion at a CAGR of 6.85% between 2022 and 2027. The market experiences robust growth driven by several key factors. These include the surging popularity of the global box office, propelled by blockbuster releases and increasing cinema attendance. Additionally, the widespread adoption of mobile applications for online movie ticketing services enhances convenience and accessibility for consumers. Moreover, the proliferation of mobile devices and expanding internet penetration further fuels the demand for online ticketing platforms, providing seamless booking experiences for moviegoers worldwide. This market research and growth report also includes an in-depth analysis of drivers, trends, and challenges. Furthermore, the report includes historic market data from 2017 to 2021.

What will be the Size of the Online Movie Ticketing Service Market During the Forecast Period?

To learn more about this report, View Report Sample

The market witnesses significant growth, influenced by various factors. These include the evolving landscape of the price of the tickets, the widespread availability of smartphones, and the ubiquitous access to the internet. With the emergence of user-friendly online ticket booking platforms, consumers can seamlessly navigate through movie selections, reserve seats, and make purchases from the comfort of their devices. Furthermore, digital ticketing solutions streamline the process, offering convenience and flexibility to users via internet portals, transforming the moviegoing experience worldwide.

Market Segmentation

In the market, technological advancements have led to the widespread adoption of various devices, including mobile phones, laptops, tablets, and PCs, for booking movie tickets online. This accessibility enhances user convenience and drives the growth of the market. Amidst rapid changes in the film industry and current trends favoring online ticketing, significant industry players are adopting expansion strategies to capitalize on the anticipated future changes. International producers and suppliers are also leveraging online platforms to reach broader audiences and maximize ticket sales. The current situation reflects a shift towards digital platforms for movie ticketing, with future prospects indicating rising investment requirements in developing technology to enhance user experiences further. As the industry evolves, the platform segment remains crucial in shaping the future landscape of the market.

By Platform

The market share growth by the mobile devices segment will be significant during the forecast period. The use of mobile devices for online movie ticketing services has become increasingly popular in recent years. With the widespread adoption of smartphones and mobile Internet, more and more people are using their mobile devices to purchase movie tickets online.

Get a glance at the market contribution of various segments View the PDF Sample

The mobile devices segment was valued at USD 11.48 billion in 2017 and continued to grow by 2021. One of the advantages of buying movie tickets online using a mobile device is its convenience. Customers can easily browse screenings and select seats on their mobile device without going to a physical box office or using their desktop computer. Mobile tickets also eliminate the need to print tickets, as customers simply view the e-ticket on their mobile device. Another benefit of mobile tickets is the ability to get real-time updates and notifications about upcoming movies and show times. Mobile apps can also provide personalized recommendations based on a user's viewing history and preferences. Such factors will increase segment growth during then forecast period.

Key Regions

For more insights on the market share of various regions Download PDF Sample now!

North America is estimated to contribute 33% to the growth of the global market during the forecast period. Technavio’s analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period. Factor such as the movie production companies are using advanced technologies and visual effects in their final products to increase their revenue. In the past, movies such as Avatar, Titanic, Star Wars, Iron Man, Avengers, and Jurassic Park have used visual effects and sound effects extensively and have invested significantly in movie sets. In the production of the movie Avatar, technologies such as computer-generated imagery (CGI), digital animations, and stereoscopic systems were used. The addition of special effects helps movie production companies increase the popularity of movies among consumers. With a rising number of filmmakers investing in high-budget movies, the innovation in content is also expected to increase

Non-emergency service requests submitted through Cambridge's Commonwealth Connect application powered by SeeClickFix Open311.

Please note that the City of Cambridge uses Commonwealth Connect to track both public and internal work orders. Occasionally, a ticket will change from internal to public, or vice-versa. All tickets that originated as public requests are included in this dataset. However, technical constraints prevent us from displaying information for tickets that originated as internal work orders.

Prior to using Commonwealth Connect, the City utilized iReport. Three open datasets derive from historical iReport data: -Pothole Repair Requests (https://data.cambridgema.gov/Public-Works/Pothole-Repair-Requests/h2y4-rf5c) -Graffiti Cleanup Requests (https://data.cambridgema.gov/Public-Works/Graffiti-Clean-Up-Requests/hk2d-8z9b) -Unshoveled/Icy Sidewalk Complaints (https://data.cambridgema.gov/Public-Works/Unshoveled-Icy-Sidewalk-Complaints/72bt-ct3c) -Snow/Ice Sidewalk Ordinance Violations (https://data.cambridgema.gov/Public-Works/Snow-Ice-Sidewalk-Ordinance-Violations/q8b2-58ab)

Help Desk Software Market size was valued at USD 5.9 Billion in 2023 and is projected to reach USD 15.7 Billion by 2030, growing at a CAGR of 17.0% during the forecast period 2024-2030.

Global Help Desk Software Market Drivers

The market drivers for the Help Desk Software Market can be influenced by various factors. These may include:

Increasing Complexity of IT Environments: Organisations need strong help desk solutions to effectively manage and address a wide range of issues as a result of the adoption of diverse technologies and the growing complexity of IT infrastructure.

Growing Need for Remote Support: As more people work from home, there is a greater need for help desk programmes that can offer efficient support to staff members operating remotely. One important component is the capacity to handle problems remotely.

Emphasis on Customer Experience: Providing top-notch customer service is becoming more and more important to businesses. In order to manage customer inquiries, problems, and feedback and improve the overall customer experience, help desk software is essential.

Integration with Other Business Systems: It’s becoming more and more important to have integration capabilities with other business applications and systems, such ITSM (IT service management) and CRM (customer relationship management). Streamlining procedures and increasing overall effectiveness are made possible by seamless integration.

Adoption of Automation and AI: Help desk systems that integrate automation and artificial intelligence (AI) capabilities provide more effective customer service, problem solving, and ticket management. Routine chores can be handled by these technologies, freeing up human resources for more complicated problems.

Requirements for Compliance and Security: Growing worries about compliance and data security have prompted businesses to invest in help desk software that protects sensitive data’s integrity and confidentiality while abiding by industry rules.

Scalability and Flexibility: Businesses are searching for help desk solutions that are both flexible and scalable so they can change to meet their evolving needs. This is especially crucial for companies that are expanding or whose support needs are changing.

Cloud-Based Solutions: By enabling enterprises to access support systems from any location, cloud-based help desk solutions foster accessibility and flexibility. When compared to on-premises options, cloud solutions frequently offer financial benefits as well.

Emphasis on Cost Efficiency: Companies are constantly seeking for methods to reduce expenses. Reducing resolution times, minimising downtime, and enhancing the overall cost-effectiveness of IT assistance are all made possible by implementing good help desk software.

Globalisation of Business: To handle support across time zones and geographical locations, firms that grow internationally must have a centralised, effective help desk infrastructure.

Analysis of ‘Tickets de support logiciels libres (interministériel)’ provided by Analyst-2 (analyst-2.ai), based on source dataset retrieved from http://data.europa.eu/88u/dataset/56b09e02c751df0962c30481 on 14 January 2022.

--- Dataset description provided by original source is as follows ---

La liste des tickets ouverts dans le cadre du marché interministériel de support logiciels libres entre fin 2012 et 2015.

--- Original source retains full ownership of the source dataset ---

In order to streamline support requests and better serve for you, we utilize a ticket system. The ticketing form can be found on this page. Every support request is assigned with a unique reference number for us to track the progress and response online.