In the fiscal year 2023/24, the number of passenger journeys on public transport operated by Transport for London (TfL) amounted to almost *** billion, an increase of around nine percent compared to the previous year. Passenger numbers had dropped by two-thirds in the first year of COVID-19 pandemic, from *** billion in 19/20 to *** billion in 20/21. The more recent trend has been towards recovery, but as of 23/24 passenger numbers remained around seven percent below pre-pandemic figures. Revenue not yet back on track As passenger numbers fell during the COVID-19 pandemic, so did revenue from passenger fares. Revenue from ticket sales on the London Underground fell by three-quarters at the beginning of the pandemic. Similarly to passenger numbers, fare revenue has remained below pre-pandemic levels, despite rising again. As of 2023,/24 the London Underground reported selling tickets worth *** billion British pounds. Elizabeth Line - a passenger favorite The full length of the new Elizabeth Line, originally named Crossrail, was completed in 2022 and has been successful in attracting passengers since. The suburban route, running between Reading and Heathrow Airport in the west of London to Abbey Wood and Shenfield in the East, recorded *** million passengers in 2023/24. The Elizabeth Line has not only been successful at increasing passenger numbers, it is also the Transport for London service with the highest passenger satisfaction, scoring an evaluation score of ** percent in Q4 of 2023/24.

Passenger numbers on the London Underground increased significantly between 2010 and 2019, largely driven by passengers using ordinary tickets such as daily travel cards as opposed to season ticket holders. Between **** and 2019 figures for passenger numbers had more than doubled. Following a drop in passengers during the COVID-19 pandemic, passenger figures have been rising but only reached *** billion journeys in 2024.

King's Cross St Pancras busiest Underground station in LondonIn 2023, the busiest station in the London Underground system was King's Cross St Pancras interchange that connects several tube lines and two major national rail stations, with over ** million passenger entries and exits recorded. The second-busiest tube station in 2023 was Waterloo with approximately ** million passenger entries and exits. London Underground highest revenue TfL modeFares from the London Underground were the highest of all Transport for London modes. In 2024, the TfL made over *** billion British pounds in revenue from the Tube. In contrast, bus fares amounted to *** billion British pounds.

The three busiest stations on the London Underground network are all major interchanges for national rail and long-distance bus services. In 2023, the busiest station on the London Underground system was King's Cross St. Pancras, with over 72 million passenger entries and exits recorded. The second and third busiest stations were Waterloo and Victoria, with 70.3 and 59.6 million entries and exits respectively. Passenger traffic on the London Underground Passenger traffic increased significantly over the past 20 years. Between 2000 and 2019, the number of passenger journeys more than doubled, reaching its highest value in the financial year 2017/18, when the number of journeys almost reached 1.4 billion. Passenger volumes dropped in during the COVID-19 pandemic in 2020 and remained low in the following years. By the 2023/24 financial year, passenger numbers had recovered to 1.2 billion passengers. The Tube, big contributor to the TfL's revenue London Underground fares make up the greatest contribution to overall passenger revenue of Transport for London (TfL). The Tube reported a passenger income of 2.5 billion British pounds in the financial year 2023/24, up from 2.2 billion reported a year earlier. Overall, TfL generated revenue worth over five billion British pounds from all the services in the financial year 2023/24.

Passenger journey numbers on the London Underground exceeded 100 million journeys in the four-week period starting November 12, 2023 for the first time since the outbreak of the COVID-19 pandemic in 2020. Journey numbers have been slightly lower since then but have remained around the 90 million mark.

London Underground fares are the largest contribution to overall revenue of Transport for London (TfL). The Tube reported a passenger income of 2.5 billion British pounds in the financial year 2023/24, up from 2.2 billion reported a year earlier. Overall, TfL generated revenue worth over five billion British pounds from all the services in the financial year 2023/24. Tube transports almost 1.1 billion passengersAround 1.2 billion passenger journeys were made on the London Underground in 2023/24. Passenger numbers had dropped by 78 percent between 2019/20 and 2020/21, due to the COVID-19 pandemic. In 2023/24 passenger numbers recovered to around 88 percent of pre-pandemic figures. London's Transport StrategyAir quality has become an important topic of discussion for Londoners. With the introduction of the Ultra Low Emission Zone in the city center in 2008, residents and visitors to the capital are encouraged to use public transport, carry out their journeys cycling or on foot or switch to less polluting cars. The zone was expanded to include all London boroughs in August 2023.

Number of journeys on the public transport network by TFL reporting period, by type of transport. Data is broken down by bus, underground, DLR, tram, Overground and cable car.

Period lengths are different in periods 1 and 13, and the data is not adjusted to account for that.
Docklands Light Railway journeys are based on automatic passenger counts at stations.
Overground and Tram journeys are based on automatic on-carriage passenger counts.
Reliable Overground journey numbers have only been available since October 2010.

The Emirates Air Line cable car service began 28 June 2012. Weekly passenger statistics are available from the TFL website.

TFL's key London Underground performance measures (since May-11).

The key measures of underground performance contained in the Excel spreadsheet are: Total operated kilometres, Total number of lost customer hours (LCH) (all causes), Average excess journey time, and Percentage of scheduled operated.

More indicators are available from the TFL monthly performance data Almanac.

Also available from TFL are a list of tube stations containing passenger entry and exit statistics.

London Underground conducts surveys each year. We count the number of people using our service, where they travel to and from and how long their journeys last.

TFL also monitor performance and assets, measuring how far trains have travelled and how many trains, lifts and escalators are in service.

TFL are committed to providing passengers with details of how well the network is working and regularly publish a performance update. This is updated every four weeks - defined as a period - and gives figures for a range of service and network-related matters.

The following information is provided on the TfL website:

1) A PDF report of the latest periods performance
2) Spreadsheet reports (almanac) of historic performance data dating back to 2002

There are also links to other reports of interest (station entry/exit figures, Tube upgrade plan and Quarterly Investment Programme reports).

This data package is similar to the information previously made available on the Datastore as part of a London Assembly Scrutiny investigation in 2011.

Graph and download economic data for Railway Passenger Traffic, London Underground Railways for Great Britain (M0311BGBM428NNBR) from Jul 1920 to Apr 1939 about railroad, United Kingdom, and transportation.

🇬🇧 영국 English Transport For Londons's key London Underground performance measures (since May-11). The key measures of underground performance contained in the Excel spreadsheet are: Total operated kilometres, Total number of lost customer hours (LCH) (all causes), Average excess journey time, and Percentage of scheduled operated. More indicators are available from the TFL monthly performance data Almanac. Also available from TFL are a list of tube stations containing passenger entry and exit statistics. London Underground conducts surveys each year. We count the number of people using our service, where they travel to and from and how long their journeys last. TFL also monitor performance and assets, measuring how far trains have travelled and how many trains, lifts and escalators are in service. TFL are committed to providing passengers with details of how well the network is working and regularly publish a performance update. This is updated every four weeks - defined as a period - and gives figures for a range of service and network-related matters. The following information is provided on the TfL website: 1) A PDF report of the latest periods performance 2) Spreadsheet reports (almanac) of historic performance data dating back to 2002 There are also links to other reports of interest (station entry/exit figures, Tube upgrade plan and Quarterly Investment Programme reports). This data package is similar to the information previously made available on the Datastore as part of a London Assembly Scrutiny investigation in 2011.

Graph and download economic data for Railway Passenger Traffic, Excluding London Underground for Great Britain (Q0311AGBQ428SNBR) from Q1 1931 to Q4 1938 about trains, railroad, United Kingdom, and transportation.

This spreadsheet summarises of the key travel patterns and trends relating to the TFL network and Airports around London. Some of the borough level data has been analysed using these interactive charts. Click on the image to open. The first stack graph shows the spread of mode of travel for each borough. In Kensington and Chelsea over 44 per cent of journeys are made on foot, in Bexley 59 per cent of journeys are in a car/motorcycle, and in Hackney over a 25 per cent of journeys are by bus. The second graph shows the proportion of all road casualties by road user type and borough in 2010. The City of London has the highest proportion of casualties for pedestrians, and cyclists. Some of the airports data has been presented in this one page factsheet that highlights some important facts about flights and passengers at London’s airports. The number one country where people have either come from or going to is the United States. List of tables included in the spreadsheet: 1 Aggregate travel volumes in Greater London. Estimated daily average number of journey stages, 1993-2009 2 Modal shares of daily journey stages in London, 2009 3 Annual passenger kilometres travelled by public transport (millions), London, 2008/09 - 2010/11 4 Annual journey stages by public transport (millions), 1991/92 - 2010/11 5 Index of London road traffic, major and minor roads, all motor vehicles, 2000-2009 6 Trends in road casualties, by personal injury severity, London and GB, 1991-2010 7 London road casualties by mode of travel, 2010 8 Trends in cycle flows on the TLRN, annualised indices, 2000/01 - 2010/11 9 People entering central London in the weekday morning peak, 1978 - 2009 10 Car ownership in Inner and Outer London, 2009/10 11 Hours of serious and severe disruption London-wide, 2009/10 12 Number of road works undertaken on the TLRN, Sep 2009 - Oct 2010 13 London Underground: scheduled and operated train kilometres, 1995/96 - 2009/10 14 London Underground - operated train kilometres (millions) by line, 2009/10 15 Average number of passengers per bus, train or tram, 2001/02 - 2009/10 16 Public transport fares - UK and London compared, 1994/95 - 2009/10 17 Air freight moved through London's principal airports, 1993 - 2009 18 Terminal passengers by London area airport, in millions, 2000, 2010 19 Terminal passengers by London area airport, 1990 - 2010 20 Terminal passengers by flight's country of origin or destination, 2010 21 Road Casualties by Severity and Road User Type, by Borough 2010 22 Data used in the Interactive Chart - Number of trips, distribution of trips by mode and average travel time from home to work, 2007/2008 to 2009/10 (3-year moving average) 23 Data used for Air Transport Factsheet - International terminal passengers at London airports, 2010 - All terminal passengers at London airports, in millions, 2000, 2010 - Terminal passengers at London airports by origin or destination of the flight, 2010 - Number of UK flights and passenger by London airport, 2010 Most data is from the annual report Travel in London 3, Transport for London. Further information, reports and data from the Travel in London series can be found on the TFL website.

Number of crimes and crime rate by type of public transport, including bus, LU / DLR, London Overground, and London Tramlink. Monthly data released 3 months at a time at end of each quarter.

The BTP is responsible for policing the rail network in London, including the TfL managed London Underground (LU), the Docklands Light Railway (DLR), London Tramlink and the London Overground (LO) services. Crime figures for the LU, DLR, London Tramlink and LO have been provided by the BTP. Crime figures for LU and DLR are reported together as these networks are policed by the same division of the BTP. The BTP only deals with crime relating to the rail and Tramlink network

The MPS is responsible for policing the rest of London’s transport network, including the bus network. The figures reported for the bus network are based on official MPS figures for bus-related crime unless otherwise stated.

There is no distinct category of ’bus crime’ in the MPS crime recording system. Recorded crime data is extracted from the MPS system using a complex query that searches all MPS crime for transport venue codes and those that have the word bus, bus stop, bus station and transport related words somewhere in the electronic case file. For this reason, some crimes that did not occur on the bus network will be included in the figures. This is different from the BTP as all crimes dealt with by the BTP and included on their crime recording system relate directly to the rail network.

The crime volume and rate figures displayed by month are accurate according to the month they were extracted from police and TfL systems and are subject to revision due to late reporting of crimes and adjustment of crime and passenger figures. The full financial year total of figures will differ slightly as they will reflect the most accurate and up to date crime and passenger data available; hence the monthly figures here should not be used to generate full financial year totals. The adjusted financial year figures are published in the annual TfL Crime Statistics Bulletin available here.

Data will be updated on a quarterly basis, showing monthly breakdowns of crime volume and rate of crime per million passenger journeys. The rate of crime per million passenger journeys is calculated by the dividing the volume of crimes by the number of passenger journeys multiplied by one million.

A crime rate per million passenger journeys was unavailable for London Overground prior to April 2011 due to lack of accurate passenger journey information across the entire London Overground network.

Dial-a-Ride is a free door-to-door service for disabled and older people who can't use buses, trains or the Tube. Those eligible for membership have a permanent or long term disability which means they are unable or virtually unable to use mainstream public transport. This report details the usage for the specified quarterly, as well as the same quarter of the previous year, to allow for comparison.

There are a number of figures provided:

• The number of passengers registered to use the service
• The number of requests made for the service within the period
• The percentage of requests scheduled (accepted)
• The percentage of trips cancelled by passengers
• The percentage of trips cancelled owing to service (operational) reasons
• The number of completed trips

Find out more about the feeds available from Transport for London here

From 1994 to 2018 the distance traveled by passengers on the London Underground has been rapidly growing. In 2019, the total passenger journeys reached its peak and stood at 67.7 billion kilometers traveled. By 2021, the distance traveled by passengers on the London Underground declined to 12.5 billion kilometers, due to the COVID-19 pandemic, rising again in the following years to just over 60 billion passenger kilometers by 2023.

The number of serious injuries to customers using the London Underground peaked in the 2018/2019 financial year at 170; this number is however expected to drop in the following years by over 20 incidents to reach a new low of 137 incidents in the 2020/2021 financial year. Between the 2016/2017 and 2020/2021 financial years, Transport for London (TfL) has reported fluctuating numbers of serious passenger injuries on its London Underground service.

This statistic shows the typical daily number of passenger entries at Victoria London Underground station (broken down into weekday entries, Saturday entries and Sunday entries) from 2007 to 2017. On a typical weekday in 2017 around 121,000 people entered Victoria Underground station.

🇬🇧 영국 English Number of crimes and crime rate by type of public transport, including bus, LU / DLR, London Overground, and London Tramlink. Monthly data released 3 months at a time at end of each quarter. The BTP is responsible for policing the rail network in London, including the TfL managed London Underground (LU), the Docklands Light Railway (DLR), London Tramlink and the London Overground (LO) services. Crime figures for the LU, DLR, London Tramlink and LO have been provided by the BTP. Crime figures for LU and DLR are reported together as these networks are policed by the same division of the BTP. The BTP only deals with crime relating to the rail and Tramlink network The MPS is responsible for policing the rest of London’s transport network, including the bus network. The figures reported for the bus network are based on official MPS figures for bus-related crime unless otherwise stated. There is no distinct category of ’bus crime’ in the MPS crime recording system. Recorded crime data is extracted from the MPS system using a complex query that searches all MPS crime for transport venue codes and those that have the word bus, bus stop, bus station and transport related words somewhere in the electronic case file. For this reason, some crimes that did not occur on the bus network will be included in the figures. This is different from the BTP as all crimes dealt with by the BTP and included on their crime recording system relate directly to the rail network. The crime volume and rate figures displayed by month are accurate according to the month they were extracted from police and TfL systems and are subject to revision due to late reporting of crimes and adjustment of crime and passenger figures. The full financial year total of figures will differ slightly as they will reflect the most accurate and up to date crime and passenger data available; hence the monthly figures here should not be used to generate full financial year totals. The adjusted financial year figures are published in the annual TfL Crime Statistics Bulletin available here. Data will be updated on a quarterly basis, showing monthly breakdowns of crime volume and rate of crime per million passenger journeys. The rate of crime per million passenger journeys is calculated by the dividing the volume of crimes by the number of passenger journeys multiplied by one million. A crime rate per million passenger journeys was unavailable for London Overground prior to April 2011 due to lack of accurate passenger journey information across the entire London Overground network. This dataset is included in the Greater London Authority's Night Time Observatory. Click here to find out more.