Abstract

The World Bank is interested in gauging the views of clients and partners who are either involved in development in Vietnam or who observe activities related to social and economic development. The World Bank Group Country Opinion Survey will give the Bank's team that works in Vietnam, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders and to develop more effective strategies that support development in Vietnam.

The survey was designed to achieve the following objectives: - Assist the World Bank in gaining a better understanding of how stakeholders in Vietnam perceive the World Bank; - Obtain systematic feedback from stakeholders in Vietnam regarding: · Their views regarding the general environment in Vietnam; · Their overall attitudes toward the World Bank in Vietnam; · Overall impressions of the World Bank’s effectiveness and results, project/program related issues, knowledge work and activities, and communication and information sharing in Vietnam; and · Perceptions of the World Bank’s future role in Vietnam. - Use data to help inform Vietnam country team’s strategy.

Geographic coverage

National coverage

Analysis unit

Stakeholder

Kind of data

Sample survey data [ssd]

Sampling procedure

From March to April 2014, 1,032 stakeholders of the World Bank Group in Vietnam were invited to provide their opinions on the Bank's assistance to the country by participating in a country survey. Participants in the survey were drawn from among the National Government; the National Assembly; project management units (PMUs); local government officials or staff; bilateral or multilateral agencies; private sector organizations; NGOs; the media; and academia/research institutes/think tanks.

Mode of data collection

Other [oth]

Research instrument

The questionnaire consists of 8 Sections:

A. General Issues Facing Vietnam: Respondents were asked to indicate whether Vietnam is headed in the right direction, what they thought were the three most important development priorities, and what would best achieve "shared prosperity" in Vietnam.

B. Overall Attitudes toward the World Bank Group: Respondents were asked to rate their familiarity with the WBG, its effectiveness in Vietnam, Bank staff preparedness, to what extent it should provide capacity building support to certain groups, their agreement with various statements regarding the Bank's work, and the extent to which it is an effective development partner. Respondents were also asked to indicate the Bank's greatest values and greatest weaknesses, and with which stakeholder groups the Bank should collaborate more.

C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the Bank's work helps achieve development results in Vietnam, the extent to which the Bank meets Vietnam's needs for knowledge services and financial instruments, and the Bank's level of effectiveness across twenty-four development areas.

D. The World Bank Group's Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult Bank knowledge work and to rate the quality of the Bank's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.

E. Working with the World Bank: Respondents were asked to rate the extent to which various aspects of the Bank's technical assistance/advisory work contributes to solving Vietnam's development challenges and their level of agreement with a series of statements regarding working with the Bank. Respondents were also asked to indicate if the Bank operates with too much risk.

F. The Future Role of the World Bank Group in Vietnam: Respondents were asked to indicate what the Bank should do to make itself of greater value in Vietnam.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, their awareness of the Bank's Access to Information policy, and their usage of the Bank's websites. Respondents were also asked to rate their agreement with various statements regarding the Bank's communication and information sharing in Vietnam.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they currently collaborate with the WBG in Vietnam, their exposure to the Bank in Vietnam, and their geographic location.

The questionnaire was prepared in English and Vietnamese.

Response rate

A total of 501 questionnaires were completed (49% response rate).

Abstract

The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Costa Rica or who observe activities related to social and economic development. The following survey will give the World Bank Group's team that works in Costa Rica, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Costa Rica. A local independent firm was hired to oversee the logistics of this survey.

This survey was designed to achieve the following objectives: - Assist the World Bank Group in gaining a better understanding of how stakeholders in Costa Rica perceive the Bank Group; - Obtain systematic feedback from stakeholders in Costa Rica regarding: · Their views regarding the general environment in Costa Rica; · Their overall attitudes toward the World Bank Group in Costa Rica; · Overall impressions of the World Bank Group's effectiveness and results, knowledge work and activities, and communication and information sharing in Costa Rica; · Perceptions of the World Bank Group's future role in Costa Rica. - Use data to help inform Costa Rica country team's strategy.

Geographic coverage

Greater Metropolitan Area North South

Analysis unit

Stakeholder

Universe

Stakeholders of the World Bank Group in Costa Rica

Kind of data

Sample survey data [ssd]

Sampling procedure

In April - June 2014, 310 stakeholders of the World Bank Group in Costa Rica were invited to provide their opinions on the WBG's work in the country by participating in a country opinion survey. Participants were drawn from the office of the President; office of a minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; consultants/contractors working on WBG-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; the judiciary branch; and other organizations.

Mode of data collection

Other [oth]

Research instrument

The Questionnaire consists of 8 sections:

A. General Issues Facing Costa Rica: Respondents were asked to indicate whether Costa Rica is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in Costa Rica, and how "shared prosperity" would be best achieved.

B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG and other regional development banks, their effectiveness in Costa Rica, WBG staff preparedness to help Costa Rica solve its development challenges, WBG's local presence, WBG's capacity building in Costa Rica, their agreement with various statements regarding the WBG's work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG's greatest values and weaknesses, the most effective instruments in helping reduce poverty in Costa Rica, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to what reasons respondents attributed failed or slow reform efforts. Respondents were also asked to respond to a few questions about capacity building and whether they believe the World Bank Group should have more or less local presence.

C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Costa Rica, the extent to which the WBG meets Costa Rica's needs for knowledge services and financial instruments, the importance for the WBG to be involved in twenty nine development areas, and the WBG's level of effectiveness across twenty one of these areas, such as transport, economic growth, public sector governance/reform, poverty reduction, and trade and exports.

D. The World Bank Group's Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG's knowledge work and activities and to rate the effectiveness and quality of the WBG's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. Respondents were also asked about the WBG reports, including which of them are the most useful, whether they raised substantive new information, and whether they provided them with useful information in terms of work they do.

E. Working with the World Bank Group: Respondents were asked to rate WBG's technical assistance/advisory work's contribution to solving development challenges and their level of agreement with a series of statements regarding working with the WBG, such as the WBG's "Safeguard Policy" requirements being reasonable, the WBG's speed in disbursing funds, and whether the WBG is risk-averse.

F. The Future Role of the World Bank Group in Costa Rica: Respondents were asked to indicate what the WBG should do to make itself of greater value in Costa Rica, and which services the Bank should offer more of in the country. They were asked whether WBG has moved to the right direction, and the future role international development cooperation should play in Costa Rica.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG's websites. Respondents were also asked about their awareness of the WBG's Access to Information policy, were asked to rate WBG's responsiveness to information requests, value of its social media channels, and levels of easiness to find information they needed.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Costa Rica, which WBG agencies they work with, whether IFC and the Bank work well together, and their geographic location.

Questionnaires were in English and Spanish.

Response rate

A total of 127 stakeholders participated in the survey (41% response rate).

ABSTRACT Mobility and urban planning are challenging tasks for public authorities, especially in densely populated cities. The city of Olinda, Pernambuco-Brazil, faces problems in traffic and access to places, making it necessary to identify new alternatives to improve urban mobility in Olinda. This study presents a decision support model to develop and evaluate new alternatives to do so. In the decision frontend, Value-Focused Thinking was applied to identify objectives and their respective attributes, and to create alternatives based on these objectives. As a result, 69 alternatives were generated, concatenated into 48, and categorized into four groups. Group 1 and Group 2 comprise 30 alternatives that serve the city’s north side; however, they attend to the neighborhoods separately. Group 3 comprises 11 alternatives routes that serve the two areas together, this being the focus of this study, and Group four consists of 7 short-term alternatives. In the decision backend, the FITradeoff for ranking problematic method was applied to evaluate the 11 alternatives of Group 3. The study showed that it would be possible to improve mobility more urgently by making a few improvements to the itinerary on the existing routes. Therefore, the study discusses the possibility of starting to make progress in the urban system of the city by using fewer complex alternatives compared to setting up new routes.

Abstract

The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Mexico or who observe activities related to social and economic development. The following survey will give the World Bank Group's team that works in Mexico, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders. With this understanding, the World Bank Group hopes to develop more effective strategies, outreach and programs that support development in Mexico. The World Bank Group commissioned an independent firm to oversee the logistics of this effort in Mexico.

This survey was designed to achieve the following objectives: - Assist the World Bank Group in gaining a better understanding of how stakeholders in Mexico perceive the Bank Group; - Obtain systematic feedback from stakeholders in Mexico regarding: · Their views regarding the general environment in Mexico; · Their overall attitudes toward the World Bank Group in Mexico; · Overall impressions of the World Bank Group's effectiveness and results, knowledge and convening services, and communication and information sharing in Mexico; · Perceptions of the World Bank Group's future role in Mexico. - Use data to help inform Mexico country team's strategy.

Geographic coverage

• Mexico City
• Outside Mexico City

Analysis unit

Stakeholders in Mexico

Universe

Stakeholders in Mexico

Kind of data

Sample survey data [ssd]

Sampling procedure

In May-June 2014, 400 stakeholders of the World Bank Group in Mexico were invited to provide their opinions on the WBG's work in the country by participating in a country opinion survey. Participants were drawn from the office of the President; the office of a Minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; consultants/contractors working on WBG-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; judiciary branch; and other organizations.

Mode of data collection

Internet [int]

Research instrument

The Questionnaire consists of following sections:

A. General Issues Facing Mexico: Respondents were asked to indicate whether Mexico is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty, and how "shared prosperity" would be best achieved.

B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG and the International Finance Corporation (IFC), the effectiveness the WBG in Mexico, how effectively different parts of the WBG collaborate, WBG staff preparedness, their agreement with various statements regarding the WBG's work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG's greatest weaknesses, in which sectoral areas the WBG should focus most of its resources, which groups the Bank Group should collaborate with more, and to what reasons respondents attributed failed or slow reform efforts.

C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Mexico, the extent to which the World Bank and IFC meet Mexico's needs for financial instruments respectively, the extent to which the WBG meets Mexico's needs for knowledge and convening services, and the WBG's effectiveness in eleven development areas serving four thematic objectives in Mexico's 2014-2019 Development Strategy. Respondents were also asked to rate the extent to which Mexico received value for money from the WBG's reimbursable advisory services.

D. The World Bank Group's knowledge and convening services: Respondents were asked to indicate how frequently they consult WBG's knowledge and convening services and to rate the effectiveness and quality of the WBG's knowledge and convening services, including how significant of a contribution it makes to development results and its technical quality. Respondents were also asked about the LAC Flagship Report (Latin American Entrepreneurs: Many Firms but Little Innovation), including if it raised substantive new information, and whether it provided them with useful information in terms of work they do.

E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG's "Safeguard Policy" requirements being reasonable, and disbursing funds promptly.

F. The Future Role of the World Bank Group in Mexico: Respondents were asked to indicate what the WBG should do to make itself of greater value in Mexico, and which services the Bank should offer more of in the country. They were asked whether WBG has moved to the right direction, how significant the roles of the WBG, IFC, and international development cooperation are in Mexico's development respectively in the near future.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG's websites. Respondents were also asked about their awareness of the WBG's Access to Information policy, were asked to rate WBG's responsiveness to information requests, value of its social media channels, and levels of easiness to find information they needed.

H. Development Organization in the Region: Respondents were asked to rate their level of familiarity with the Inter-American Development Bank (IDB) and its effectiveness.

I. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Mexico, which WBG agencies they work with, whether IFC and the Bank work well together, and their geographic location.

Response rate

A total of 191 stakeholders participated in the survey (48% response rate).

Abstract

The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Serbia or who observe activities related to social and economic development. The following survey will give the World Bank Group's team that works in Serbia, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Serbia. A local independent firm has been hired to oversee the logistics of this survey.

This survey was designed to achieve the following objectives: - Assist the World Bank Group in gaining a better understanding of how stakeholders in Serbia perceive the World Bank Group; - Obtain systematic feedback from stakeholders in Serbia regarding: - Their views regarding the general environment in Serbia; - Their overall attitudes toward the World Bank Group in Serbia; - Overall impressions of the World Bank Group's effectiveness and results, project/program related issues, knowledge work and activities, and communication and information sharing in Serbia; and - Perceptions of the World Bank Group's future role in Serbia. - Use data to help inform Serbia country team's strategy.

Geographic coverage

Belgrade, Vojvodina, Central Serbia, South Serbia.

Analysis unit

Stakeholder

Universe

Stakeholders of the World Bank in Serbia.

Kind of data

Sample survey data [ssd]

Sampling procedure

From November 2013 to January 2014, stakeholders of the World Bank Group in Serbia were invited to provide their opinions on the WBG's assistance to the country by participating in a country survey.

Participants in the survey were drawn from among the office of the President or Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations (CBOs); the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; and the judiciary branch.

Mode of data collection

Other [oth]

Research instrument

The Questionnaire consists of 8 sections:

A. General Issues Facing Serbia: Respondents were asked to indicate whether Serbia is headed in the right direction, what they thought were the top three most important development priorities, which areas would contribute most to reducing poverty, which areas would contribute most to generating economic growth, and what would best achieve "shared prosperity" in Serbia.

B. Overall Attitudes toward the World Bank Group: Respondents were asked to rate their familiarity with the WBG, its effectiveness in Serbia, WBG staff preparedness, the effectiveness of its activities, to what extent it should provide capacity building support to certain groups, the importance and effectiveness of the WBG's current capacity building work, their agreement with various statements regarding the WBG's work, and the extent to which it is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the WBG to focus its resources, the WBG's greatest values and greatest weaknesses, its most effective instruments, with which stakeholder groups the WBG should collaborate more, if the WBG should have more or less of a local presence in Serbia, and to what they attributed slowed or failed reform efforts.

C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Serbia, the extent to which the WBG meets Serbia's needs for knowledge services and financial instruments, the extent to which the WBG's internal evaluation mechanisms hold it accountable for achieving results, and the importance of the WBG's involvement and the WBG's level of effectiveness across twenty-seven development areas. Respondents were also asked to indicate if WBG decisions regarding its Serbia program were made primarily in country or at Headquarters.

D. The World Bank Group's Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG knowledge work and to rate the quality of the WBG's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.

E. Working with the World Bank: Respondents were asked to rate the extent to which various aspects of the WBG's delivery work contributes to solving Serbia's development challenges and their level of agreement with a series of statements regarding working with the WBG. Respondents were also asked to indicate if the WBG operates with too much risk.

F. The Future Role of the World Bank Group in Serbia: Respondents were asked to indicate what the WBG should do to make itself of greater value in Serbia and which of its services the WBG should offer more of in Serbia.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, their Internet access, and their usage and evaluation of the WBG's websites. Respondents were asked about their awareness of the WBG's Access to Information policy, past information requests from the WBG, and their level of agreement that they use more data from the World Bank Group as a result of the WBG's Open Data policy. Respondents were also asked to evaluate the WBG's information accessibility and responsiveness to information requests.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they currently collaborate or have ever collaborated with the WBG in Serbia, what their position was when they did work with the WBG, with which WBG agencies they work, their exposure to the WBG in Serbia, and their geographic location.

Questionnaires were in English and Serbian.

Response rate

Paper questionnaires were sent to 34 potential respondents via courier or post. Of those, 6 were completed and returned via courier or post (18% response rate). Online questionnaires were sent to 608 potential respondents via email. Of those, 247 were completed (41% response rate).

Abstract

The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Papua New Guinea or who observe activities related to social and economic development. The following survey will give the World Bank Group's team that works in Papua New Guinea, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Papua New Guinea. A local independent consultant was hired to oversee the logistics of this survey.

This survey was designed to achieve the following objectives: - Assist the World Bank Group in gaining a better understanding of how stakeholders in Papua New Guinea (PNG) perceive the Bank Group; - Obtain systematic feedback from stakeholders in Papua New Guinea regarding: · Their views regarding the general environment in Papua New Guinea; · Their overall attitudes toward the World Bank Group in Papua New Guinea; · Overall impressions of the World Bank Group's effectiveness and results, knowledge work and activities, and communication and information sharing in Papua New Guinea; · Perceptions of the World Bank Group's future role in Papua New Guinea. - Use data to help inform Papua New Guinea country team's strategy.

Geographic coverage

• Port Moresby (National Capital District)
• Major Town or City (Lae, Madang, Hagen, Goroka, Rabaul/Kokopo, Alotau, Buka, or Wewak)
• Small town
• Rural area or village

Analysis unit

Stakeholders in Papua New Guinea

Universe

Stakeholders in Papua New Guinea

Kind of data

Sample survey data [ssd]

Sampling procedure

From April to May 2014, 463 stakeholders of the World Bank Group in Papua New Guinea were invited to provide their opinions on the World Bank Group's assistance to the country by participating in a country survey. Participants in the survey were drawn from the office of the President; the office of the Prime Minister; office of a minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; the judiciary branch; and other organizations.

Mode of data collection

Other [oth]

Research instrument

The Questionnaire consists of following sections:

A. General Issues Facing Papua New Guinea: Respondents were asked to indicate whether PNG is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in PNG, and how "shared prosperity" would be best achieved in PNG.

B. Overall Attitudes toward the World Bank Group: Respondents were asked to rate their familiarity with the WBG, the WBG's effectiveness in Papua New Guinea, WBG staff preparedness to help PNG solve its development challenges, their agreement with various statements regarding the WBG's work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG's greatest values and weaknesses, the most effective instruments in helping reduce poverty in PNG, with which stakeholder groups the WBG should collaborate more, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to what reasons respondents attributed failed or slow reform efforts. Respondents were also asked to respond to a few questions about capacity building, whether they believe the WBG should have more or less local presence and more or effective collaboration with the UN.

C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in PNG, the extent to which the WBG meets PNG's needs for knowledge services and financial instruments, the WBG's level of effectiveness across twenty three development areas, such as education, public sector governance/reform, transport, and job creation/employment.

D. The World Bank Group's Knowledge Work and Activities: Respondents were asked rate the effectiveness and quality of the WBG's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.

E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG's "Safeguard Policy" requirements being reasonable, and disbursing funds promptly. They were also asked to indicate whether they think the WBG should take more risk in PNG and whether the WBG is adequately staffed in PNG.

F. The World Bank Group's Sectoral Focus in PNG: Respondents were asked to indicate which areas the WBG would be most valuable in related to sustainable development of mining sector, the oil and gas sector, and sustainable development of minerals revenues.

G. The Future Role of the World Bank Group in PNG: Respondents were asked to indicate what the WBG should do to make itself of greater value in PNG, and which services the Bank should offer more of in the country, and what the WBG should do to improve its collaboration with the UN in the field. They were also asked to which areas the country will benefit most from WBG playing a leading role as compared to other donors.

H. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG's websites. Respondents were also asked about their awareness of the WBG's Access to Information policy, past information requests from the WBG, and their level of agreement that they use more data from the WBG as a result of the WBG's Open Data policy.

I. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in PNG, which WBG agencies they work with, and their geographic location.

Response rate

A total of 150 stakeholders participated in the survey (32% response rate).

Abstract

The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Peru or who observe activities related to social and economic development. The following survey will give the World Bank Group's team that works in Peru, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Peru. A local independent firm was hired to oversee the logistics of this survey.

This survey was designed to achieve the following objectives: - Assist the World Bank Group in gaining a better understanding of how stakeholders in Peru perceive the Bank Group; - Obtain systematic feedback from stakeholders in Peru regarding: · Their views regarding the general environment in Peru; · Their overall attitudes toward the World Bank Group in Peru; · Overall impressions of the World Bank Group's effectiveness and results, knowledge work and activities, and communication and information sharing in Peru; · Perceptions of the World Bank Group's future role in Peru. - Use data to help inform Peru country team's strategy.

Geographic coverage

Metropolitan Lima Area, Outside of Metropolitan Lima Area

Analysis unit

Stakeholders in Peru

Universe

Stakeholders in Peru

Kind of data

Sample survey data [ssd]

Sampling procedure

In February-April 2014, 465 stakeholders of the World Bank Group in Peru were invited to provide their opinions on the WBG's work in the country by participating in a country opinion survey. Participants were drawn from the office of the President; the office of the Prime Minister; office of a minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; consultants/contractors working on WBG-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; judiciary branch; and other organizations.

Mode of data collection

Other [oth]

Research instrument

The Questionnaire consists of following sections:

A. General Issues Facing Peru: Respondents were asked to indicate whether Peru is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in Peru, and how "shared prosperity" would be best achieved.

B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG and other regional development banks, their effectiveness in Peru, WBG staff preparedness to help Peru solve its development challenges, WBG's local presence, WBG's capacity building in Peru, their agreement with various statements regarding the WBG's work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG's greatest values and weaknesses, the most effective instruments in helping reduce poverty in Peru, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to what reasons respondents attributed failed or slow reform efforts. Respondents were also asked to respond to a few questions about capacity building and whether they believe the World Bank Group should have more or less local presence.

C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Peru, the extent to which the WBG meets Peru's needs for knowledge services and financial instruments, the importance for the WBG to be involved in thirty one development areas, and the WBG's level of effectiveness across these areas, such as education, public sector governance/reform, water and sanitation, and transport.

D. The World Bank Group's Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG's knowledge work and activities and to rate the effectiveness and quality of the WBG's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. Respondents were also asked about the WBG reports, including which of them are the most useful, whether they raised substantive new information, and whether they provided them with useful information in terms of work they do.

E. Working with the World Bank Group: Respondents were asked to rate WBG's technical assistance/advisory work's contribution to solving development challenges and their level of agreement with a series of statements regarding working with the WBG, such as the WBG's "Safeguard Policy" requirements being reasonable, and disbursing funds promptly.

F. The Future Role of the World Bank Group in Peru: Respondents were asked to indicate what the WBG should do to make itself of greater value in Peru, and which services the Bank should offer more of in the country. They were asked whether WBG has moved to the right direction, and the future role international development cooperation should play in Peru.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG's websites. Respondents were also asked about their awareness of the WBG's Access to Information policy, were asked to rate WBG's responsiveness to information requests, value of its social media channels, and levels of easiness to find information they needed.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Peru, which WBG agencies they work with, whether IFC and the Bank work well together, and their geographic location.

Response rate

A total of 197 stakeholders participated in the survey (42% response rate).

Abstract

The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Colombia or who observe activities related to social and economic development. The World Bank Country Assessment Survey is meant to give the World Bank Group's team that works in Colombia, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its critical stakeholders. With this understanding, the World Bank Group hopes to develop more effective strategies, outreach and programs that support development in Colombia. The World Bank Group commissioned an independent firm to oversee the logistics of this effort in Colombia.

This survey was designed to achieve the following objectives:

• Assist the World Bank Group in gaining a better understanding of how stakeholders in Colombia perceive the Bank;

• Obtain systematic feedback from stakeholders in Colombia regarding: · Their views regarding the general environment in Colombia; · Their overall attitudes toward the World Bank Group in Colombia; · Overall impressions of the World Bank Group's effectiveness and results, knowledge and convening services, and communication and information sharing in Colombia; and · Perceptions of the World Bank Group's future role in Colombia.

• Use data to help inform Colombia country team's strategy.

Geographic coverage

National

Analysis unit

Stakeholder

Universe

Stakeholders of the World Bank in Colombia

Kind of data

Sample survey data [ssd]

Sampling procedure

In May and June 2013, 665 stakeholders of the World Bank Group in Colombia were invited to provide their opinions on the Bank's assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations (CBOs); the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; and the judiciary branch.

Mode of data collection

Mail Questionnaire [mail]

Research instrument

The Questionnaire consists of 9 Sections:

A. General Issues Facing Colombia: Respondents were asked to indicate whether Colombia is headed in the right direction, what they thought were the top three most important development priorities, which areas would contribute most to reducing poverty in Colombia, and how to best achieve "shared prosperity".

B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG and the IFC, the WBG's effectiveness in Colombia, the effectiveness of the WBG's collaboration, the WBG's staff preparedness to help Colombia solve its development challenges, their agreement with various statements regarding the WBG's work, and the extent to which the WBG is an effective development partner and the WBG's services meet the national development needs of Colombia. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the WBG to focus its resources, the WBG's greatest weaknesses in its work, with which stakeholder groups the WBG should collaborate more, and to what reasons respondents attributed failed or slow reform efforts.

C. World Bank Group Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Colombia, the extent to which the WBG meets Colombia's needs for knowledge services and financial instruments, and the WBG's level of effectiveness across nine aspects of Colombia's national development plan.

D. The World Bank Group's Knowledge and Convening Services: Respondents were asked to indicate how frequently they interact with the WBG on knowledge and convening services and to rate the quality of the WBG's knowledge and convening services, including how significant of a contribution it makes to development results and its technical quality. Respondents were also asked if they consulted the most recent LAC Flagship Report and if so, to evaluate it.

E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as working with the World Bank Group increasing Colombia's institutional capacity.

F. The Future Role of the World Bank Group in Colombia: Respondents were asked to rate to what extent the World Bank has moved in the right direction in the last three years, how significant a role the WBG and international development corporation should play in Colombia's development in the near future, and how significant a role the IFC should play in helping Colombia achieve its goals in the future. Respondents were also asked to indicate what the WBG should do to make itself of greater value in Colombia and which services the WBG should offer more of in Colombia.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG's website. Respondents were asked about their awareness of the WBG's Access to Information policy, past information requests, and their level of agreement that they use more data from the WBG than a few years ago. Respondents were also asked about their level of agreement that they know how to find information from the WBG and that the WBG is responsive to information requests.

H. Development Organizations in the Region: Respondents were asked to rate their familiarity and impressions of effectiveness with the Inter-American Development Bank and Latin American Development Bank.

I. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, whether they are an IFC client, their exposure to the WBG in Colombia, which WBG agencies they work with, and geographic location.

Response rate

A total of 271 stakeholders participated in the country survey (41% response rate).

Abstract

The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Bosnia and Herzegovina (BH) or who observe activities related to social and economic development. The following survey will give the World Bank Group's team that works in Bosnia and Herzegovina, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Bosnia and Herzegovina. A local independent firm has been hired to oversee the logistics of this survey.

This survey was designed to achieve the following objectives: - Assist the World Bank Group in gaining a better understanding of how stakeholders in Bosnia and Herzegovina perceive the World Bank Group; - Obtain systematic feedback from stakeholders in Bosnia and Herzegovina regarding: · Their views regarding the general environment in Bosnia and Herzegovina; · Their overall attitudes toward the World Bank Group in Bosnia and Herzegovina; · Overall impressions of the World Bank Group's effectiveness and results, project/program related issues, knowledge work and activities, and communication and information sharing in Bosnia and Herzegovina; and · Perceptions of the World Bank Group's future role in Bosnia and Herzegovina. - Use data to help inform Bosnia and Herzegovina country team's strategy.

Geographic coverage

Federation of Bosnia and Herzegovina, Republika Srpska and Brcko District.

Analysis unit

Stakeholder

Universe

Stakeholders of the World Bank in Bosnia and Herzegovina

Kind of data

Sample survey data [ssd]

Sampling procedure

From April to June 2014, 300 stakeholders of the World Bank Group in Bosnia and Herzegovina were invited to provide their opinions on the WBG's assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President or Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations (CBOs); the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; and the judiciary branch.

Mode of data collection

Other [oth]

Research instrument

The Questionnaire consists of 8 sections:

A. General Issues Facing Bosnia and Herzegovina: Respondents were asked to indicate whether Bosnia and Herzegovina is headed in the right direction, what they thought were the most important development priorities, which areas would contribute most to reducing poverty, which areas would contribute most to generating economic growth, and what would achieve "shared prosperity".

B. Overall Attitudes toward the World Bank Group: Respondents were asked to rate their familiarity with the WBG, its effectiveness in Bosnia and Herzegovina, WBG staff preparedness, the effectiveness of its activities, to what extent it should provide capacity building support to certain groups, the importance and effectiveness of the WBG's current capacity building work, their agreement with various statements regarding the WBG's work, and the extent to which it is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the WBG to focus its resources, the WBG's greatest values and greatest weaknesses, its most effective instruments, with which stakeholder groups the WBG should collaborate more, if the WBG should have more or less of a local presence in Bosnia and Herzegovina, and to what they attributed slowed or failed reform efforts.

C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Bosnia and Herzegovina, the extent to which the WBG meets Bosnia and Herzegovina's needs for knowledge services and financial instruments, the extent to which the WBG measures and corrects its work in real time and builds/strengthens existing country systems, and the importance of the WBG's involvement and the WBG's level of effectiveness across twenty-seven development areas. Respondents were also asked to indicate if WBG decisions regarding its program were made primarily in country or at Headquarters.

D. The World Bank Group's Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG knowledge work and to rate the quality of the WBG's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.

E. Working with the World Bank Group: Respondents were asked to rate the extent to which various aspects of the WBG's technical assistance/advisory work contribute to solving Bosnia and Herzegovina's development challenges and their agreement with a series of statements regarding working with the WBG. Respondents were asked to indicate if the WBG operates with too much risk and if it is adequately staffed in Bosnia and Herzegovina.

F. The Future Role of the World Bank Group in Bosnia and Herzegovina: Respondents were asked to indicate what the WBG should do to make itself of greater value, which of its services the WBG should offer more of in Bosnia and Herzegovina, and which areas would benefit most from the WBG playing a leading role versus other development partners.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, their Internet access, and their usage and evaluation of the WBG's websites. Respondents were asked about their awareness of the WBG's Access to Information policy, past information requests from the WBG, and their level of agreement that they use more data from the World Bank Group as a result of the WBG's Open Data policy. Respondents were also asked to evaluate the WBG's information accessibility and responsiveness to information requests.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they currently collaborate with the WBG, with which WBG agencies they work, their exposure to the WBG in Bosnia and Herzegovina, and their geographic location. Respondents were also asked if their projects involved both the World Bank and the IFC, and if so, to indicate their view of the two institutions working together.

Questionnaires were available in English and Bosnian.

Response rate

A total of 109 stakeholders participated in the survey (36% response rate).

Data appraisal

When possible, responses from respondents completing this year's country survey were compared to responses from the 105 respondents (50% response rate) who completed the country survey in FY '07. These comparisons are presented in the Appendix (see page 136 of the survey report).

Abstract

The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Timor-Leste or who observe activities related to social and economic development. The following survey will give the World Bank Group's team that works in Timor-Leste, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Timor-Leste. A local independent firm was hired to oversee the logistics of this survey.

This survey was designed to achieve the following objectives: - Assist the World Bank Group in gaining a better understanding of how stakeholders in Timor-Leste perceive the Bank Group; - Obtain systematic feedback from stakeholders in Timor-Leste regarding: · Their views regarding the general environment in Timor-Leste; · Their overall attitudes toward the World Bank Group in Timor-Leste; · Overall impressions of the World Bank Group's effectiveness and results, knowledge work and activities, and communication and information sharing in Timor-Leste; · Perceptions of the World Bank Group's future role in Timor-Leste. - Use data to help inform Timor-Leste country team's strategy.

Geographic coverage

Dili, District capitals, Sub-district level, Suco.

Analysis unit

Stakeholders if the World Bank Group in Timor-Leste

Universe

Stakeholders of the World Bank Group in Timor-Leste

Kind of data

Sample survey data [ssd]

Sampling procedure

In July 2014, 220 stakeholders of the World Bank Group in Timor-Leste were invited to provide their opinions on the WBG's work in the country by participating in a country opinion survey. Participants were drawn from the office of the President, Prime Minster; office of a minister; office of a parliamentarian; ministries/ministerial departments; consultants/contractors working on WBG-supported projects/programs; PMUs overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; judiciary branch; and other organizations.

Mode of data collection

Face-to-face [f2f]

Research instrument

The Questionnaire consists of following sections:

A. General Issues Facing Timor-Leste: Respondents were asked to indicate whether Timor-Leste is headed in the right direction, what they thought were the top three most important development priorities, which areas would contribute most to reducing poverty and generating economic growth in Timor-Leste, and how "shared prosperity" would be best achieved.

B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG, its effectiveness in Timor-Leste, WBG staff preparedness to help Timor-Leste solve its development challenges, WBG's local presence, WBG's capacity building in Timor-Leste, their agreement with various statements regarding the WBG's work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG's greatest values and weaknesses, the most effective instruments in helping reduce poverty in Timor-Leste, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and whether they have seen more collaboration between the WBG and UN.

C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Timor-Leste, the extent to which the WBG meets Timor-Leste's needs for knowledge services and financial instruments, the importance for the WBG to be involved in twenty five development areas, and the WBG's level of effectiveness across these areas, such as education, health, rural and agricultural development, transport, public sector governance/reform, and job creation/employment.

D. The World Bank Group's Knowledge Work and Activities: Respondents were asked to rate the effectiveness and quality of the WBG's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.

E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG's "Safeguard Policy" requirements being reasonable, and disbursing funds promptly. The respondents were also asked whether they think the organization is risk-averse and to rate the extent to which the WBG is adequately staffed locally.

F. The Future Role of the World Bank Group in Timor-Leste: Respondents were asked to indicate what the WBG should do to make itself of greater value in Timor-Leste, which services the Bank Group should offer more of in the country, and what the WBG should do to improve collaboration with the UN in the field. They were asked what areas the country would benefit most from the WBG playing a leading role and what areas it would benefit most from other donors.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG's websites. Respondents were also asked about their awareness of the WBG's Access to Information policy, were asked to rate WBG's responsiveness to information requests, value of its social media channels, levels of easiness to find information they needed, the levels of easiness to navigate the WBG websites, and whether they use WBG data more often than before.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Timor-Leste, which WBG agencies they work with, whether they think that IFC and WB work well together, and their geographic locations.

Questionnaires were in English and Tetun.

Response rate

A total of 163 stakeholders participated in the survey (74% response rate).

Abstract

The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Mongolia or who observe activities related to social and economic development. The following survey will give the World Bank Group's team that works in Mongolia, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Mongolia. A local independent firm has been hired to oversee the logistics of this survey.

This survey was designed to achieve the following objectives: - Assist the World Bank Group in gaining a better understanding of how stakeholders in Mongolia perceive the Bank Group; - Obtain systematic feedback from stakeholders in Mongolia regarding: - Their views regarding the general environment in Mongolia; - Their overall attitudes toward the World Bank Group in Mongolia; - Overall impressions of the World Bank Group's effectiveness and results, knowledge work and activities, and communication and information sharing in Mongolia; - Perceptions of the World Bank Group's future role in Mongolia. - Use data to help inform Mongolia country team's strategy.

Geographic coverage

Ulaanbaatar Aimags and provinces The secondary cities

Analysis unit

Stakeholder

Kind of data

Sample survey data [ssd]

Sampling procedure

In May-July 2014, 520 stakeholders of the World Bank Group in Mongolia were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the office of the President, Prime Minster; office of a minister; office of a parliamentarian; ministries/ministerial departments; consultants/contractors working on WBG-supported projects/programs; PMUs overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; judiciary branch; and other organizations. A total of 357 stakeholders participated in the survey (69% response rate).

Mode of data collection

Other [oth]

Research instrument

The Questionnaire consists of 8 sections:

A. General Issues Facing Mongolia: Respondents were asked to indicate whether Mongolia is headed in the right direction, what they thought were the top three most important development priorities, which areas would contribute most to reducing poverty and generating economic growth in Mongolia, and how "shared prosperity" would be best achieved.

B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG, its effectiveness in Mongolia, WBG staff preparedness to help Mongolia solve its development challenges, WBG's local presence, WBG's capacity building in Mongolia, their agreement with various statements regarding the WBG's work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG's greatest values and weaknesses, the most effective instruments in helping reduce poverty in Mongolia, and in which sectoral areas the WBG should focus most of its resources (financial and knowledge services).

C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Mongolia, the extent to which the WBG meets Mongolia's needs for knowledge services and financial instruments, the importance for the WBG to be involved in thirty one development areas, and the WBG's level of effectiveness across these areas, such as public sector governance/reform, education, mineral resource management, and job creation/employment.

D. The World Bank Group's Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG's knowledge work and activities and to rate the effectiveness and quality of the WBG's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.

E. Working with the World Bank Group: Respondents were asked to rate WBG's technical assistance/advisory work's contribution to solving development challenges and their level of agreement with a series of statements regarding working with the WBG, such as the WBG's "Safeguard Policy" requirements being reasonable, and disbursing funds promptly. The respondents were also asked whether they think the organization is risk-averse.

F. The Future Role of the World Bank Group in Mongolia: Respondents were asked to indicate what the WBG should do to make itself of greater value in Mongolia, and which services the Bank should offer more of in the country. They were asked what actions would most improve the impact of the WBG-supported programs and activities in Mongolia.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG's websites. Respondents were also asked about their awareness of the WBG's Access to Information policy, were asked to rate WBG's responsiveness to information requests, value of its social media channels, levels of easiness to find information they needed, the levels of easiness to navigate the WBG websites, and whether they use WBG data more often than before.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Mongolia, which WBG agencies they work with, whether they think that IFC and WB work well together, and their geographic location.

Questionnaire were in English and Mongolian.

Response rate

69%

Abstract

The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in El Salvador or who observe activities related to social and economic development. The following survey will give the World Bank Group's team that works in El Salvador, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in El Salvador. A local independent firm was hired to oversee the logistics of this survey.

This survey was designed to achieve the following objectives: - Assist the World Bank Group in gaining a better understanding of how stakeholders in El Salvador perceive the Bank Group; - Obtain systematic feedback from stakeholders in El Salvador regarding: · Their views regarding the general environment in El Salvador; · Their overall attitudes toward the World Bank Group in El Salvador; · Overall impressions of the World Bank Group's effectiveness and results, knowledge work and activities, and communication and information sharing in El Salvador; · Perceptions of the World Bank Group's future role in El Salvador. - Use data to help inform El Salvador country team's strategy.

Geographic coverage

• Western Zone
• Central Zone
• Eastern Zone

Analysis unit

Stakeholders in El Salvador

Universe

Stakeholders in El Salvador

Kind of data

Sample survey data [ssd]

Sampling procedure

In March-April 2014, 135 stakeholders of the World Bank Group in El Salvador were invited to provide their opinions on the WBG's work in the country by participating in a country opinion survey. Participants were drawn from the office of the President; the office of the Prime Minister; office of a minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; consultants/contractors working on WBG-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; judiciary branch; and other organizations.

Mode of data collection

Other [oth]

Research instrument

The Questionnaire consists of following sections:

A. General Issues Facing El Salvador: Respondents were asked to indicate whether El Salvador is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in El Salvador, and how "shared prosperity" would be best achieved.

B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG and other regional development banks, their effectiveness in El Salvador, WBG staff preparedness to help El Salvador solve its development challenges, , their agreement with various statements regarding the WBG's work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG's greatest values and weaknesses, the most effective instruments in helping reduce poverty in El Salvador, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to what reasons respondents attributed failed or slow reform efforts. Respondents were also asked to respond to a few questions about capacity building and whether they believe the World Bank Group should have more or less local presence.

C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in El Salvador, the extent to which the WBG meets El Salvador's needs for knowledge services and financial instruments, the importance for the WBG to be involved in thirty one development areas, and the WBG's level of effectiveness across twenty-eight development areas, such as education, crime and violence, public sector governance/reform, poverty reduction, and economic growth.

D. The World Bank Group's Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG's knowledge work and activities and to rate the effectiveness and quality of the WBG's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. Respondents were also asked about the WBG reports, including if they read/consulted the most recent LAC Flagship Report, whether they raised substantive new information, and whether they provided them with useful information in terms of work they do.

E. Working with the World Bank Group: Respondents were asked to rate WBG's technical assistance/advisory work's contribution to solving development challenges and their level of agreement with a series of statements regarding working with the WBG, such as the WBG's "Safeguard Policy" requirements being reasonable, and disbursing funds promptly. They were also asked to indicate whether they thing the World Bank Group takes enough risks.

F. The Future Role of the World Bank Group in El Salvador: Respondents were asked to indicate what the WBG should do to make itself of greater value in El Salvador, and which services the Bank should offer more of in the country. They were asked whether WBG has moved to the right direction, and the future role international development cooperation should play in El Salvador.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG's websites. Respondents were also asked about their awareness of the WBG's Access to Information policy. Respondents were asked to rate WBG's responsiveness to information requests, value of its social media channels, and levels of easiness to find information they needed.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in El Salvador, which WBG agencies they work with, whether IFC and the Bank work well together, and their geographic location.

Response rate

A total of 97 stakeholders participated in the survey (72% response rate).

Abstract

The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Lesotho or who observe activities related to social and economic development. The following survey will give the World Bank Group's team that works in Lesotho, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Lesotho. A local independent firm has been hired to oversee the logistics of this survey.

This survey was designed to achieve the following objectives: - Assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Lesotho perceive the WBG; - Obtain systematic feedback from stakeholders in Lesotho regarding: · Their views regarding the general environment in Lesotho; · Their overall attitudes toward the World Bank Group in Lesotho; · Overall impressions of the WBG's effectiveness and results, knowledge work and activities, and communication and information sharing in Lesotho; · Perceptions of the World Bank Group's future role in Lesotho. - Use data to help inform Lesotho country team's strategy.

Geographic coverage

Urban and Rural Areas

Analysis unit

Stakeholder

Universe

Stakeholders of the World Bank in Lesotho

Kind of data

Sample survey data [ssd]

Sampling procedure

From April to June 2014, 142 stakeholders of the WBG in Lesotho were invited to provide their opinions on the WBG's work in the country by participating in a country opinion survey. Participants were drawn from the office of the President, Prime Minster; office of a minister; office of a parliamentarian; ministries/ministerial departments; consultants/contractors working on WBG-supported projects/programs; PMUs; local governments; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; judiciary branch; and other organizations.

Mode of data collection

Face-to-face [f2f]

Research instrument

The Questionnaire consists of 8 sections:

A. General Issues Facing Lesotho: Respondents were asked to indicate whether Lesotho is headed in the right direction, what they thought were the most important development priorities, which areas would contribute most to reducing poverty and generating economic growth, and how "shared prosperity" would be best achieved.

B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG, its effectiveness in Lesotho, WBG staff preparedness to help Lesotho solve its development challenges, WBG's local presence, WBG's capacity building in Lesotho, their agreement with various statements regarding the WBG's work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG's greatest values and weaknesses, the most effective instruments in helping reduce poverty in Lesotho, and in which sectoral areas the WBG should focus most of its resources (financial and knowledge services).

C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Lesotho, the extent to which the WBG meets Lesotho's needs for knowledge services and financial instruments, the importance for the WBG to be involved in thirty development areas, and the WBG's level of effectiveness across these areas, such as job creation, health, and education.

D. The World Bank Group's Knowledge Work and Activities: Respondents were asked how often they use the WBG's knowledge work, and were asked to rate the effectiveness and quality of the WBG's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.

E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG's "Safeguard Policy" requirements being reasonable, and disbursing funds promptly. The respondents were also asked whether they think the organization is risk-averse and to rate the contribution of the WBG's technical assistance to solving Lesotho's development challenges.

F. The Future Role of the World Bank Group in Lesotho: Respondents were asked to indicate what the WBG should do to make itself of greater value in Lesotho and which services the WBG should offer more of in the country.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG's websites. Respondents were also asked about their awareness of the WBG's Access to Information policy, were asked to rate WBG's responsiveness to information requests, value of its social media channels, levels of easiness to find information they needed, the levels of easiness to navigate the WBG websites, and whether they use WBG data more often than before.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Lesotho, which WBG agencies they work with, and their geographic locations.

Questionnaires were available in English.

Response rate

A total of 106 stakeholders participated in the survey (75% response rate).

Abstract

The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Madagascar or who observe activities related to social and economic development. The following survey will give the World Bank Group's team that works in Madagascar, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Madagascar. A local independent firm has been hired to oversee the logistics of this survey.

This survey was designed to achieve the following objectives: - Assist the World Bank Group in gaining a better understanding of how stakeholders in Madagascar perceive the Bank Group; - Obtain systematic feedback from stakeholders in Madagascar regarding: · Their views regarding the general environment in Madagascar; · Their overall attitudes toward the World Bank Group in Madagascar; · Overall impressions of the World Bank Group's effectiveness and results, knowledge work and activities, and communication and information sharing in Madagascar; · Perceptions of the World Bank Group's future role in Madagascar. - Use data to help inform Madagascar country team's strategy.

Geographic coverage

Antananarivo, Outside Antananarivo

Analysis unit

Stakeholders in Madagascar

Universe

Stakeholders in Madagascar

Kind of data

Sample survey data [ssd]

Sampling procedure

Between June and July 2014, 201 stakeholders of the WBG in Madagascar were invited to provide their opinions on the WBG's work in the country by participating in a country opinion survey. Participants were drawn from the office of the President, Prime Minster; office of a minister; office of a parliamentarian; ministries/ministerial departments; consultants/contractors working on WBG-supported projects/programs; PMUs; local governments; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; judiciary branch; and other organizations.

Mode of data collection

Other [oth]

Research instrument

The Questionnaire consists of following sections:

A. General Issues Facing Madagascar: Respondents were asked to indicate whether Madagascar is headed in the right direction, what they thought were the most important development priorities, which areas would contribute most to reducing poverty and generating economic growth, and how "shared prosperity" would be best achieved.

B. Overall Attitudes toward the World Bank Group (WBG): their familiarity with the WBG, its effectiveness in Madagascar, WBG staff preparedness to help Madagascar solve its development challenges, the WBG's local presence, its collaboration with the UN, the WBG's capacity building in Madagascar, their agreement with various statements regarding the WBG's work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG's greatest values and weaknesses, the most effective instruments in helping reduce poverty in Madagascar, and in which sectoral areas the WBG should focus most of its resources.

C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Madagascar, the extent to which the WBG meets Madagascar's needs for knowledge services and financial instruments, the extent the WBG helps build existing country systems, the importance for the WBG to be involved in thirty four development areas, and the WBG's level of effectiveness across these areas, such as public sector governance/reform, education, peace and stability, domestic private sector development, and rural development.

D. The World Bank Group's Knowledge Work and Activities: Respondents were asked how often they use the WBG's knowledge work, and were asked to rate the effectiveness and quality of the WBG's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.

E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG's "Safeguard Policy" requirements being reasonable, and disbursing funds promptly. The respondents were also asked whether they think the organization is risk-averse and to rate the extent to which the WBG is adequately staffed locally and the contribution of the WBG's technical assistance to solving Madagascar's development challenges.

F. The Future Role of the World Bank Group in Madagascar: Respondents were asked to indicate what the WBG should do to make itself of greater value in Madagascar and which services the WBG should offer more of in the country. They were asked what areas the country would benefit most from the WBG playing a leading role and what areas it would benefit most from other donors. Respondents were asked what the WBG should do to improve collaboration with the UN in the field.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG's websites. Respondents were also asked about their awareness of the WBG's Access to Information policy, were asked to rate WBG's responsiveness to information requests, value of its social media channels, levels of easiness to find information they needed, the levels of easiness to navigate the WBG websites, and whether they use WBG data more often than before.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Madagascar, which WBG agencies they work with, their geographic locations, and whether they think that the IFC and the World Bank work well together.

Response rate

A total of 101 stakeholders participated in the survey (50% response rate).

Abstract

The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Gabon or who observe activities related to social and economic development. The World Bank Group Country Opinion Survey will give the World Bank Group's team that works in Gabon, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Gabon.

The survey was designed to achieve the following objectives: - Assist the World Bank Group in gaining a better understanding of how stakeholders in Gabon perceive the Bank Group; - Obtain systematic feedback from stakeholders in Gabon regarding: · Their views regarding the general environment in Gabon; · Their overall attitudes toward the World Bank Group in Gabon; · Overall impressions of the World Bank Group’s effectiveness and results, knowledge work and activities, and communication and information sharing in Gabon; · Perceptions of the World Bank Group’s future role in Gabon. - Use data to help inform Gabon country team’s strategy.

Geographic coverage

National coverage

Analysis unit

Stakeholder

Kind of data

Sample survey data [ssd]

Sampling procedure

In January 2014, 250 stakeholders of the World Bank Group in Gabon were invited to provide their opinions on the World Bank Group's assistance to the country by participating in a country survey. Participants in the survey were drawn from the office of the President; the office of the Prime Minister; office of a minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; the judiciary branch; and other organizations.

Mode of data collection

Other [oth]

Research instrument

The questionnaire consists of 8 Sections:

A. General Issues Facing Gabon: Respondents were asked to indicate whether Gabon is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in Gabon, and how “shared prosperity” would be best achieved in Gabon.

B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG, the WBG’s effectiveness in Gabon, WBG staff preparedness to help Gabon solve its development challenges, their agreement with various statements regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty in Gabon, with which stakeholder groups the WBG should collaborate more, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to what reasons respondents attributed failed or slow reform efforts.

C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Gabon, the extent to which the WBG meets Gabon’s needs for knowledge services and financial instruments, and the WBG’s level of effectiveness across thirty one development areas, such as economic growth, governance, private sector development, education, and job creation.

D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG’s knowledge work and activities and to rate the effectiveness and quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.

E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy” requirements being reasonable, the WBG imposing reasonable conditions on its lending, disbursing funds promptly, and providing effective implementation support.

F. The Future Role of the World Bank Group in Gabon: Respondents were asked to indicate what the WBG should do to make itself of greater value in Gabon, and which services the WBG should offer more of in the country.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites. Respondents were also asked about their awareness of the WBG’s Access to Information policy, past information requests from the WBG, and their level of agreement that they use more data from the WBG as a result of the WBG’s Open Data policy.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Gabon, which WBG agencies they work with, and their geographic location.

The questionnaire was prepared in English and French.

Response rate

A total of 222 stakeholders participated in the survey (89% response rate).

Abstract

The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Myanmar or who observe activities related to social and economic development. The following survey will give the World Bank Group's team that works in Myanmar, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Myanmar. A local independent firm has been hired to oversee the logistics of this survey.

This survey was designed to achieve the following objectives: - Assist the World Bank Group in gaining a better understanding of how stakeholders in Myanmar perceive the Bank Group; - Obtain systematic feedback from stakeholders in Myanmar regarding: · Their views regarding the general environment in Myanmar; · Their overall attitudes toward the World Bank Group in Myanmar; · Overall impressions of the World Bank Group's operations, knowledge work and activities, and communication and information sharing in Myanmar; · Perceptions of the World Bank Group's future role in Myanmar. - Use data to help inform Myanmar country team's strategy.

Geographic coverage

• Yangon
• Outside Yangon

Analysis unit

Stakeholders in Myanmar

Universe

Stakeholders in Myanmar

Kind of data

Sample survey data [ssd]

Sampling procedure

Between June and August 2014, 662 stakeholders of the World Bank Group in Myanmar were invited to provide their opinions on the WBG's work in the country by participating in a country opinion survey. Participants were drawn from the office of the President, Prime Minster; office of a minister; office of a parliamentarian; ministries/ministerial departments; consultants/contractors working on WBG-supported projects/programs; PMUs overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; judiciary branch; and other organizations.

Mode of data collection

Other [oth]

Research instrument

The Questionnaire consists of following sections:

A. General Issues Facing Myanmar: Respondents were asked to indicate whether Myanmar is headed in the right direction, what they thought were the top three most important development priorities, which areas the government should focus on, which areas would contribute most to reducing poverty and generating economic growth in Myanmar, and how "shared prosperity" would be best achieved.

B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG, its effectiveness in Myanmar, WBG staff preparedness to help Myanmar solve its development challenges, WBG's local presence, WBG's capacity building in Myanmar, their agreement with various statements regarding the WBG's work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG's greatest values and weaknesses, the most effective instruments in helping reduce poverty in Myanmar, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to which groups the institution should reach out more.

C. Sectoral Importance and World Bank Group's Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Myanmar, the extent to which the WBG meets Myanmar's needs for knowledge services and financial instruments, the importance for the WBG to be involved in thirty five development areas, such as education, poverty reduction, public sector governance/reform, and security/stabilization/reconstruction. They were also asked to rate the extent to which the WBG helps build existing country systems in Myanmar.

D. The World Bank Group's Knowledge Work and Activities: Respondents were asked to rate the effectiveness and quality of the WBG's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.

E. The Future Role of the World Bank Group in Myanmar: Respondents were asked to indicate what the WBG should do to make itself of greater value in Myanmar and which services the Bank Group should offer more of in the country. They were asked what areas the country would benefit most from the WBG playing a leading role and what areas it would benefit most from other donors.

F. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG's websites. Respondents were also asked about their awareness of the WBG's Access to Information policy, were asked to rate WBG's responsiveness to information requests, value of its social media channels, levels of easiness to find information they needed, the levels of easiness to navigate the WBG websites, and whether they use WBG data more often than before.

G. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Myanmar, which WBG agencies they work with, whether they think that IFC and WB work well together, and their geographic locations.

Response rate

A total of 173 stakeholders participated in the survey (26% response rate).

Abstract

The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Brazil or who observe activities related to social and economic development. The World Bank Country Assessment Survey is meant to give the World Bank Group's team that works in Brazil, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its critical stakeholders. With this understanding, the World Bank Group hopes to develop more effective strategies, outreach and programs that support development in Brazil at the federal/state/municipal level. The World Bank Group commissioned an independent firm to oversee the logistics of this effort in Brazil.

This survey was designed to achieve the following objectives: - Assist the World Bank Group in gaining a better understanding of how stakeholders in Brazil perceive the Bank;

• Obtain systematic feedback from stakeholders in Brazil regarding: · Their views regarding the general environment in Brazil; · Their overall attitudes toward the World Bank Group in Brazil; · Overall impressions of the World Bank Group's effectiveness and results, knowledge work, and communication and information sharing in Brazil; · Perceptions of the recent trends and the World Bank Group's future role in Brazil.

• Use data to help inform Brazil country team's strategy.

Geographic coverage

National

Analysis unit

Stakeholder

Universe

Stakeholders of the World Bank in Brazil

Kind of data

Sample survey data [ssd]

Sampling procedure

From June to August 2013, 10,200 stakeholders of the World Bank Group in Brazil were invited to provide their opinions on the Bank's assistance to the country by participating in a country survey. Participants in the survey were drawn from the office of the President, Prime Minister/Minister, office of a parliamentarian, ministries, ministerial departments, or implementation agencies; consultants/ contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; state Government; municipal governments; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations; the media; independent government institutions; trade unions; academia/research institutes/think tanks; faith-based groups, the judiciary branch; and other organizations.

Mode of data collection

Internet [int]

Research instrument

The Questionnaire consists of 8 Sections:

A. General Issues facing Brazil: Respondents were asked to indicate whether Brazil is headed in the right direction, what they thought were the top three development priorities in Brazil, and which areas would contribute most to reducing poverty and generating economic growth

B. Overall Attitudes toward the World Bank Group: Respondents were asked to rate their familiarity with the World Bank, Inter-American Development Bank, Latin American Development Bank, and the International Finance Corporation, their perceived effectiveness of these organizations in Brazil, and which of these organizations they work with the most in Brazil. They were asked to rate the Bank staff's preparedness to help Brazil solve its development challenges, their agreement with various statements regarding the Bank's work, and the extent to which the Bank is an effective development partner.

Respondents were also asked to indicate the Bank's greatest values, greatest weaknesses, the most effective instruments in helping reduce poverty in Brazil, in which sectoral areas the Bank should focus most resources, to what extent the Bank should seek to influence the global development agenda, and to what reasons respondents attributed failed or slow reform efforts. Respondents were invited to indicate at what level (federal, state, or municipal) the World Bank Group works mostly in Brazil. They were asked if the Bank is most effective when it works in one sector or multi-sectorally. Lastly, they were asked to indicate to what extent they believe the combination of financial, knowledge, and convening services provided by the Bank meets the national development needs of Brazil.

C. World Bank Group Effectiveness and Results: Respondents were asked to rate the extent to which the Bank's work helps achieve development results, the extent to which the Bank meets Brazil's needs for knowledge services and financial instruments, and the Bank's level of effectiveness across thirty-two development areas, such as education, public sector governance/reform, health, transport, and anti-corruption. They were also asked to what extent they believe that Brazil receives value for money from the World Bank Group's fee-based services/products.

D. The World Bank Group's Knowledge: Respondents were asked to indicate the areas on which the Bank should focus its research efforts and to rate the effectiveness and quality of the Bank's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. Respondents were also asked whether they read/consulted the most recent LAC Flagship Report and whether it provided useful information in their work.

E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank Group's "Safeguard Policy" requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, increasing Brazil's institutional capacity, and providing effective implementation support.

F. The Future Role of the World Bank Group in Brazil: Respondents were asked to rate how significant a role the World Bank Group should play in Brazil in the near future and to indicate what the Bank should do to make itself of greater value. Respondents were asked to indicate to what extent they believe the World Bank Group has moved in the right direction in terms of the focus of its work in Brazil and how significant a role international development cooperation should play in Brazil's development in the near future at the federal, state, and/or municipal level.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, and their usage and evaluation of the Bank's websites. Respondents were asked about their awareness of the Bank's Access to Information policy, whether they used/had used the World Bank Group website, and whether they accessed the Bank's social media channels. Respondents were also asked about their level of agreement that they know how to find information from the Bank, and that the Bank is responsive to information requests. Respondents were also asked to indicate what kind of e-services they are currently subscribed to.

H. Background Information: Respondents were asked to indicate their current position, specialization, at what level (federal, state, or municipal) they primarily work at, whether they professionally collaborate with the World Bank Group, whether they worked with the International Finance Corporation in Brazil, their exposure to the Bank in Brazil, and their geographic location.

Response rate

A total of 200 stakeholders participated in the survey (2% response rate).

Abstract

The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Ghana or who observe activities related to social and economic development. The following survey will give the World Bank Group's team that works in Ghana, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Ghana. A local independent firm has been hired to oversee the logistics of this survey.

This survey was designed to achieve the following objectives: - Assist the World Bank Group in gaining a better understanding of how stakeholders in Ghana perceive the World Bank Group; - Obtain systematic feedback from stakeholders in Ghana regarding: · Their views regarding the general environment in Ghana; · Their overall attitudes toward the World Bank Group in Ghana; · Overall impressions of the World Bank Group's effectiveness and results, project/program related issues, knowledge work and activities, and communication and information sharing in Ghana; and · Perceptions of the World Bank Group's future role in Ghana. - Use data to help inform Ghana country team's strategy.

Geographic coverage

Northern, Eastern, Western, and Southern sectors.

Analysis unit

Stakeholders in Ghana

Kind of data

Sample survey data [ssd]

Sampling procedure

From March to April 2014, 1,000 stakeholders of the World Bank Group in Ghana were invited to provide their opinions on the WBG's assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President or Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations (CBOs); the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; and the judiciary branch.

Mode of data collection

Face-to-face [f2f]

Research instrument

The Questionnaire consists of following sections:

A. General Issues Facing Ghana: Respondents were asked to indicate whether Ghana is headed in the right direction, what they thought were the most important development priorities, which areas would contribute most to reducing poverty, which areas would contribute most to generating economic growth, and what would achieve "shared prosperity".

B. Overall Attitudes toward the World Bank Group: Respondents were asked to rate their familiarity with the WBG, its effectiveness in Ghana, WBG staff preparedness, the effectiveness of its activities, to what extent it should provide capacity building support to certain groups, the importance and effectiveness of the WBG's current capacity building work, their agreement with various statements regarding the WBG's work, and the extent to which it is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the WBG to focus its resources, the WBG's greatest values and greatest weaknesses, its most effective instruments, with which stakeholder groups the WBG should collaborate more, if the WBG should have more or less of a local presence in Ghana, and to what they attributed slowed or failed reform efforts.

C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Ghana, the extent to which the WBG meets Ghana's needs for knowledge services and financial instruments, the extent to which the WBG measures and corrects its work in real time, and the importance of the WBG's involvement and the WBG's level of effectiveness across thirty-one development areas. Respondents were also asked to indicate if WBG decisions regarding its Ghana program were made primarily in country or at Headquarters.

D. The World Bank Group's Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG knowledge work and to rate the quality of the WBG's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.

E. Working with the World Bank: Respondents were asked to rate the extent to which various aspects of the WBG's technical assistance/advisory work contribute to solving Ghana's development challenges and their agreement with a series of statements regarding working with the WBG. Respondents were asked to indicate if the WBG operates with too much risk.

F. The Future Role of the World Bank Group in Ghana: Respondents were asked to indicate what the WBG should do to make itself of greater value in Ghana and which of its services the WBG should offer more of in Ghana.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, their Internet access, and their usage and evaluation of the WBG's websites. Respondents were asked about their awareness of the WBG's Access to Information policy, past information requests from the WBG, and their level of agreement that they use more data from the World Bank Group as a result of the WBG's Open Data policy. Respondents were also asked to evaluate the WBG's information accessibility and responsiveness to information requests.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they currently collaborate with the WBG, with which WBG agencies they work, their exposure to the WBG in Ghana, and their geographic location. Respondents were also asked if their projects involved both the World Bank and the IFC, and if so, to indicate their view of the two institutions working together.

Response rate

A total of 830 stakeholders participated in the survey (83% response rate).

Abstract

The Country Opinion Survey in Tanzania assists the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Tanzania perceive the WBG. It provides the WBG with systematic feedback from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society in Tanzania on 1) their views regarding the general environment in Tanzania; 2) their overall attitudes toward the WBG in Tanzania; 3) overall impressions of the WBG's effectiveness and results, knowledge work and activities, and communication and information sharing in Tanzania; and 4) their perceptions of the WBG's future role in Tanzania.

Geographic coverage

Dar es Salaam region, Zanzibar (Unguja and Pemba), Other urban centers (regional centers, district centers, or municipal centers) and Rural areas.

Analysis unit

Stakeholders

Universe

Opinion leaders from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society.

Kind of data

Sample survey data [ssd]

Sampling procedure

From March to May 2014, 318 stakeholders of the World Bank Group in Tanzania were invited to provide their opinions on the WBG's assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President or Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations (CBOs); the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; and the judiciary branch. A total of 277 stakeholders participated in the survey.

Mode of data collection

Other [oth]

Research instrument

The questionnaire consists of 8 Sections:

A. General Issues Facing Tanzania: Respondents were asked to indicate whether Tanzania is headed in the right direction, what they thought were the most important development priorities, which areas would contribute most to reducing poverty, which areas would contribute most to generating economic growth, and what would achieve “shared prosperity”.

B. Overall Attitudes toward the World Bank Group: Respondents were asked to rate their familiarity with the WBG, its effectiveness in Tanzania, WBG staff preparedness, the effectiveness of its activities, to what extent it should provide capacity building support to certain groups, the importance and effectiveness of the WBG’s current capacity building work, their agreement with various statements regarding the WBG’s work, and the extent to which it is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the WBG to focus its resources, the WBG’s greatest values and greatest weaknesses, its most effective instruments, with which stakeholder groups the WBG should collaborate more, if the WBG should have more or less of a local presence in Tanzania, and to what they attributed slowed or failed reform efforts.

C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Tanzania, the extent to which the WBG meets Tanzania’s needs for knowledge services and financial instruments, the extent to which the WBG’s internal evaluation mechanisms hold it accountable for achieving results, and the importance of the WBG’s involvement and the WBG’s level of effectiveness across thirty-one development areas. Respondents were also asked to indicate if WBG decisions regarding its Tanzania program were made primarily in country or at Headquarters.

D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG knowledge work and to rate the quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.

E. Working with the World Bank: Respondents were asked to rate the extent to which various aspects of the WBG’s delivery work contribute to solving Tanzania’s development challenges and their agreement with a series of statements regarding working with the WBG. Respondents were asked to indicate if the WBG operates with too much risk.

F. The Future Role of the World Bank Group in Tanzania: Respondents were asked to indicate what the WBG should do to make itself of greater value in Tanzania, which of its services the WBG should offer more of in Tanzania, and whether the WBG exerts too much or too little pressure on the Government. Respondents were also asked to indicate the extent to which the WBG should have greater visibility and ensure stronger reform efforts are tied to its lending.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, their Internet access, and their usage and evaluation of the WBG’s websites. Respondents were asked about their awareness of the WBG’s Access to Information policy, past information requests from the WBG, and their level of agreement that they use more data from the World Bank Group as a result of the WBG’s Open Data policy. Respondents were also asked to evaluate the WBG’s information accessibility and responsiveness to information requests.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they currently collaborate with the WBG, with which WBG agencies they work, their exposure to the WBG in Tanzania, and their geographic location.

Response rate

87% response rate

Abstract

The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Bolivia or who observe activities related to social and economic development. The following survey will give the World Bank Group's team that works in Bolivia, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Bolivia. A local independent firm was hired to oversee the logistics of this survey.

This survey was designed to achieve the following objectives: - Assist the World Bank Group in gaining a better understanding of how stakeholders in Bolivia perceive the Bank Group; - Obtain systematic feedback from stakeholders in Bolivia regarding: · Their views regarding the general environment in Bolivia; · Their overall attitudes toward the World Bank Group in Bolivia; · Overall impressions of the World Bank Group's effectiveness and results, knowledge work and activities, and communication and information sharing in Bolivia; · Perceptions of the World Bank Group's future role in Bolivia. - Use data to help inform Bolivia country team's strategy.

Geographic coverage

La Paz El Alto Santa Cruz Other city in urban area Rural area

Analysis unit

Stakeholder

Universe

Stakeholders of the World Bank in Bolivia

Kind of data

Sample survey data [ssd]

Sampling procedure

In March-May 2014, 440 stakeholders of the World Bank Group in Bolivia were invited to provide their opinions on the WBG's work in the country by participating in a country opinion survey. Participants were drawn from the office of the President; office of a minister; office of a parliamentarian; ministries/ministerial departments; consultants/contractors working on WBG-supported projects/programs; implementation agencies overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; judiciary branch; and other organizations.

Mode of data collection

Other [oth]

Research instrument

The Questionnaire consists of 8 sections:

A. General Issues Facing Bolivia: Respondents were asked to indicate whether Bolivia is headed in the right direction, what they thought were the top three most important development priorities, which areas would contribute most to reducing poverty and generating economic growth in Bolivia, and how "shared prosperity" would be best achieved.

B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG and other regional development banks, their effectiveness in Bolivia, WBG staff preparedness to help Bolivia solve its development challenges, WBG's local presence, WBG's capacity building in Bolivia, their agreement with various statements regarding the WBG's work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG's greatest values and weaknesses, the most effective instruments in helping reduce poverty in Bolivia, and in which sectoral areas the WBG should focus most of its resources (financial and knowledge services).

C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Bolivia, the extent to which the WBG meets Bolivia's needs for knowledge services and financial instruments, the importance for the WBG to be involved in thirty six development areas, and the WBG's level of effectiveness across these areas, such as poverty reduction and equity, education, economic growth, and natural resource management.

D. The World Bank Group's Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG's knowledge work and activities and to rate the effectiveness and quality of the WBG's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. Respondents were also asked about the most recent LAC Flagship Report, including whether it raised substantive new information, and whether it provided them with useful information in terms of work they do.

E. Working with the World Bank Group: Respondents were asked to rate WBG's technical assistance/advisory work's contribution to solving development challenges and their level of agreement with a series of statements regarding working with the WBG, such as the WBG's "Safeguard Policy" requirements being reasonable, and disbursing funds promptly.

F. The Future Role of the World Bank Group in Bolivia: Respondents were asked to indicate what the WBG should do to make itself of greater value in Bolivia, and which services the Bank should offer more of in the country. They were asked whether WBG has moved to the right direction, and the future role international development cooperation should play in Bolivia.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG's websites. Respondents were also asked about their awareness of the WBG's Access to Information policy, were asked to rate WBG's responsiveness to information requests, value of its social media channels, and levels of easiness to find information they needed.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Bolivia, which WBG agencies they work with, and their geographic location.

Questionnaires were in English and Spanish

Response rate

A total of 210 stakeholders participated in the survey (48% response rate).