According to the 2024 survey of United Nations (UN) member states, Europe was ranked highest with an E-government development index (EGDI) rating of 0.8493. The EGDI is based on three components: the online service index, the telecommunication infrastructure index, and the human capital index.

The E-Government Development Index presents the state of E-Government Development of the United Nations Member States. Along with an assessment of the website development patterns in a country, the E-Government Development index incorporates the access characteristics, such as the infrastructure and educational levels, to reflect how a country is using information technologies to promote access and inclusion of its people. The EGDI is a composite measure of three important dimensions of e-government, namely: provision of online services, telecommunication connectivity and human capacity.

In 2024, South Korea ranked ***** in the E-Government Development Index (EGDI) of the United Nations. In 2010, 2012 and 2014, South Korea took first place in each of those years. The use of e-government services in South Korea rose sharply, especially after the outbreak of the COVID-19 pandemic. As the government has steadily developed its online services, citizen satisfaction has increased accordingly.

According to a 2024 survey of the United Nations (UN) member states, **** percent had a very high E-Government Development Index (EGDI). A further **** percent ranked as high. The EGDI is based on three components: the online service index, the telecommunication infrastructure index, and the human capital index.

Over recent years, online government services have become increasingly common. In 2024, Denmark was ranked first with a near-perfect E-Government Development Index (EGDI) rating of ******. The EGDI assesses e-government development at a national level based on three components: the online service index, the telecommunication infrastructure index, and the human capital index. E-government development and the persisting digital divide According to the UN, e-government is a pivotal factor in advancing the implementation of the Sustainable Development Goals. Public services should be accessible to all, and e-government has to harness existing and new technologies to ensure that. There is a risk of a new digital divide, as low-income countries with insufficient infrastructure are lagging, leaving already vulnerable people even more at risk of not being able to gain any advantage from new technologies. Despite some investments and developmental gains, many countries are still unable to benefit from ICTs because of poor connectivity, high cost of access and lack of necessary skills. These factors have a detrimental effect on the further development of e-government in low EGDI-ranked regions such as Africa as the pace of technological progress intensifies. E-government services Transactional services are among the most common features offered by e-government websites worldwide. In 2018, it was found that *** countries enabled their citizens to submit income taxes via national websites. The majority of countries allow citizens to access downloadable forms, receive updates or access archived information about a wide range of sectors such as education, employment, environment, health, and social protection.

In 2022, the E-Government Development Index (EGDI) composite score of India was ****. In the same year, India ranked *** out of 193 countries. India slipped down from 100th place in the year 2020. The United Nations Department of Economic and Social Affairs has been publishing this survey report since 2001 biennially which includes all member states of the United Nations.

What is EGDI?

The widespread outreach of new communication technologies and the internet is compelling governments all over the world to build digital infrastructure and provide online access to public services. The EGDI is a composite indicator that consists of three indices namely the online service index (OSI), telecommunication infrastructure index (TII), and human capital index (HCI). The assessment is a relative measure of the e-governance performance of countries, rather than an absolute measure. Higher-income countries usually have a higher EGDI value as compared to lower-income countries.

India and e-governance 

According to the United Nations,despite being in the lower-income group, India is one of the countries with a fairly high level of human capital development (HCI) and online services provision (OSI). However, it is held back in terms of lower levels of infrastructure development (TII). The Indian government’s Digital campaign and its consequent products such as the UMANG e-governance platform, Accessible India campaign, AgriMarket app, MyGov platform, and many more are aiming to bridge the digital divide amongst the Indian population.

In 2024, South Korea's E-Government Development Index (EGDI) was rated at ******, ranking fourth among all United Nations member states, behind Denmark, Estonia, and Singapore. South Korea ranked first in 2010, 2012, and 2014. The government has been consistently expanding its online services, leading to increased citizen satisfaction.

Laut dem United Nations E-Government Survey 2024 belegte Dänemark mit einem E–Government Development Index (EGDI) von rund 0,98 den ersten Platz in dem Ranking. Estland und Singapur folgen auf Platz zwei und drei mit jeweils rund 0,97 Indexpunkten. Deutschland liegt auf dem zwölften Rand, mit einem Indexwert von rund 0,94.

Singapore ranked 12th out of 193 countries in 2022 with an E-Government Development Index (EGDI) value of *****. It has gained **** places since 2018, where they scored *****. The EGDI measures the e-government development of the United Nations Member States based on three dimensions: online services, telecommunication infrastructure, and human capital.

In 2024, around **** percent of South Korean citizens used e-government services, up from about **** percent in the previous year. The usage rate has nearly doubled over the last decade, with almost all citizens making use of this service. World e-government leader South Korea E-government (or electronic government) refers to the use of information and communications technology (ICT) for government services. South Korea is one of the leading countries in e-government development, ranking first in 2010, 2012, and 2014 and third in 2022 in the United Nations E-Government Development Index (EGDI). Due to the government's efforts to make its online services user-friendly, the satisfaction level has risen accordingly. E-government and COVID-19 Following the outbreak of the COVID-19 pandemic in 2020, the South Korean government has launched various new online services to respond effectively to the situation. For example, the online contact tracing service provided information on locations visited by people who tested positive for COVID-19 or the type of transportation used by these individuals. Many citizens also used public online services to apply for and receive COVID-19 relief funds.