Debt Balance Total in the United States increased to 18.20 USD Trillion in the first quarter of 2025 from 18.04 USD Trillion in the fourth quarter of 2024. This dataset includes a chart with historical data for the United States Debt Balance Total.

Graph and download economic data for Commercial Bank Interest Rate on Credit Card Plans, Accounts Assessed Interest (TERMCBCCINTNS) from Nov 1994 to May 2025 about consumer credit, credit cards, loans, consumer, interest rate, banks, interest, depository institutions, rate, and USA.

Graph and download economic data for Revolving Consumer Credit Owned and Securitized (REVOLSL) from Jan 1968 to Apr 2025 about securitized, owned, revolving, consumer credit, loans, consumer, and USA.

In the first quarter of 2025, roughly **** percent of all consumer loans at commercial banks in the United States were delinquent. The delinquency rate on this type of credit has been rising again since 2021. Loans are delinquent when the borrower does not pay their obligations on time. One of the reasons for the delinquency rate decreasing during the first years of the COVID-19 pandemic was that the personal saving rate in the U.S. soared during that period. What is the trend in consumer credit levels in the United States? Consumer credit refers to the various types of loans and credit extended to individuals for personal use, often to fund everyday purchases or larger expenses. When credit levels rise, it often signals that consumers are more confident in their ability to manage debt and make future payments. After a period of strong growth between 2021 and early 2023, consumer credit in the United States has been growing at a slower pace. By early 2024, consumer credit levels reached over **** trillion U.S. dollars. What is the main channel for acquiring consumer credit? In 2024, the leading type of consumer credit among consumers in the U.S. was credit card bills. Credit card usage in the North American country was substantial and credit card penetration was expected to reach over **** percent by 2029. Car loans ranked next as a common source of consumer credit, while other types of debt, such as medical bills, home equity lines of credit, and personal educational loans, had lower percentages.

The credit card collection service market is estimated to reach $3802.4 million by 2033, exhibiting a CAGR of XX% during the forecast period 2025-2033 (historical period: 2019-2024). Key drivers for this growth include rising consumer debt levels, increasing use of credit cards, and stricter regulations on debt collection. The market is segmented by type (door-to-door collection, telephone collection), application (banks, other credit card issuers), and region (North America, Europe, Asia Pacific, Middle East & Africa, South America). North America is expected to hold the largest market share, while Asia Pacific is poised to register the highest CAGR. Prominent market players include KK Associates, Creditors Collection Service, Inc., Vital Solutions, Inc., AmSher, Holloway Credit Solutions, LLC, Credit & Collection Recovery Service, Inc, Merchants Adjustment Service, DiRecManagement, Inc, Armstrong and Associates, Fidelity Creditor Service, Inc, Optio Solutions LLC, Midland Credit Management, Nationwide Recovery Network Inc, Capital Collections, ARS National Services, AAA Credit Services, Commercial Trade Inc, Your Collection Solution LLC, Cooper Judgment Recovery, LLC, Global Debt Solutions Inc, Debt Collection, Huadao Data Processing (Suzhou) Co., Ltd, Shanghai Yinhua Yinhua Service Outsourcing Co., Ltd, Gaobai (China) Enterprise Management Consulting Co., Ltd, Beijing Huatuo Financial Service Outsourcing Co., Ltd, CBC (Beijing) Credit Management Co., Ltd, Shenzhen Wancheng United Investment Co., Ltd. Strategic initiatives undertaken by these players, such as mergers and acquisitions, partnerships, and new product launches, are expected to further shape the market landscape.

Graph and download economic data for Personal Saving Rate (PSAVERT) from Jan 1959 to May 2025 about savings, personal, rate, and USA.

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Debt Collection Software Market Size 2024-2028

The debt collection software market size is forecast to increase by USD 2.31 billion at a CAGR of 8.92% between 2023 and 2028.

The market is experiencing significant growth due to the increasing prevalence of non-performing loans (NPLs) worldwide. According to recent reports, the global NPL ratio reached an all-time high of 5.3% in 2020, creating a pressing need for efficient debt collection solutions. In response, market participants are integrating advanced technologies such as artificial intelligence, machine learning, and predictive analytics into their software offerings to streamline the collection process and improve recovery rates. However, the high cost of debt collection software remains a significant challenge for small and medium-sized enterprises (SMEs) and startups. The upfront investment required for implementing these solutions can be prohibitive, limiting their adoption.
Furthermore, the complexity of the software and the need for specialized expertise to operate it effectively can add to the overall cost and implementation time. To capitalize on the market opportunities presented by the growing NPL problem and the integration of advanced technologies, companies must focus on offering affordable, user-friendly solutions that cater to the unique needs of SMEs and startups. By doing so, they can differentiate themselves from competitors and gain a competitive edge in the market.

What will be the Size of the Debt Collection Software Market during the forecast period?

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The market continues to evolve, with customer service and collection process automation playing pivotal roles in enhancing efficiency and effectiveness. Debt recovery, reporting and analytics, cloud computing, data security, and regulatory compliance are integral components, ensuring seamless integration and optimization. Machine learning and collection workflows facilitate advanced fraud detection, while collection tactics adapt to consumer debt scenarios. Collection agencies leverage technology for compliance management and collection strategies, encompassing financial services, business debt, and commercial debt.
Predictive analytics and debt portfolio management enable proactive debt collection and risk management. Virtual collections, invoice financing, and account recovery solutions further expand the market's reach, with remote collections, artificial intelligence, and legal compliance shaping the future landscape.

How is this Debt Collection Software Industry segmented?

The debt collection software industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD billion' for the period 2024-2028, as well as historical data from 2018-2022 for the following segments.

Deployment

  On-premises
  Cloud-based


Industry Application

  Banking and Financial Services
  Healthcare
  Retail
  Telecom
  Government
  Others


Software Component

  Software
  Service


Geography

  North America

    US
    Canada


  Europe

    France
    Germany
    Italy
    UK


  Middle East and Africa

    Egypt
    KSA
    Oman
    UAE


  APAC

    China
    India
    Japan


  South America

    Argentina
    Brazil


  Rest of World (ROW)

By Deployment Insights

The on-premises segment is estimated to witness significant growth during the forecast period.

In the debt collection industry, on-premises debt collection software solutions hold a prominent position in the global market. These solutions cater to organizations that value internal control, data security, and customization. Deployed directly within an organization, they offer users extensive autonomy over their debt collection processes. Compliance with stringent data privacy regulations is a major concern for industries such as finance and healthcare, making on-premises software a preferred choice. Companies like DAKCS Software Systems Inc. Implement these solutions to manage delinquent accounts, credit card debt, and business debt. Collection process automation, reporting and analytics, and customer relationship management are integral features.

Collection tactics, regulatory compliance, and compliance management are also crucial elements. Machine learning and predictive analytics enable advanced debt portfolio management and collection strategies. Collection call automation, skip tracing, and fraud detection further enhance efficiency. Virtual collections, invoice financing, and account recovery are additional functionalities. Artificial intelligence and legal compliance ensure effective risk management and collections management. Collection automation, debt collection laws, and debt collection regulations are addressed. Medical debt, consumer debt, and student loan debt are effectively managed. Virtual assistant technology offers assistance in d

The Volcker Shock was a period of historically high interest rates precipitated by Federal Reserve Chairperson Paul Volcker's decision to raise the central bank's key interest rate, the Fed funds effective rate, during the first three years of his term. Volcker was appointed chairperson of the Fed in August 1979 by President Jimmy Carter, as replacement for William Miller, who Carter had made his treasury secretary. Volcker was one of the most hawkish (supportive of tighter monetary policy to stem inflation) members of the Federal Reserve's committee, and quickly set about changing the course of monetary policy in the U.S. in order to quell inflation. The Volcker Shock is remembered for bringing an end to over a decade of high inflation in the United States, prompting a deep recession and high unemployment, and for spurring on debt defaults among developing countries in Latin America who had borrowed in U.S. dollars.

Monetary tightening and the recessions of the early '80s

Beginning in October 1979, Volcker's Fed tightened monetary policy by raising interest rates. This decision had the effect of depressing demand and slowing down the U.S. economy, as credit became more expensive for households and businesses. The Fed funds rate, the key overnight rate at which banks lend their excess reserves to each other, rose as high as 17.6 percent in early 1980. The rate was allowed to fall back below 10 percent following this first peak, however, due to worries that inflation was not falling fast enough, a second cycle of monetary tightening was embarked upon starting in August of 1980. The rate would reach its all-time peak in June of 1981, at 19.1 percent. The second recession sparked by these hikes was far deeper than the 1980 recession, with unemployment peaking at 10.8 percent in December 1980, the highest level since The Great Depression. This recession would drive inflation to a low point during Volcker's terms of 2.5 percent in August 1983.

The legacy of the Volcker Shock

By the end of Volcker's terms as Fed Chair, inflation was at a manageable rate of around four percent, while unemployment had fallen under six percent, as the economy grew and business confidence returned. While supporters of Volcker's actions point to these numbers as proof of the efficacy of his actions, critics have claimed that there were less harmful ways that inflation could have been brought under control. The recessions of the early 1980s are cited as accelerating deindustrialization in the U.S., as manufacturing jobs lost in 'rust belt' states such as Michigan, Ohio, and Pennsylvania never returned during the years of recovery. The Volcker Shock was also a driving factor behind the Latin American debt crises of the 1980s, as governments in the region defaulted on debts which they had incurred in U.S. dollars. Debates about the validity of using interest rate hikes to get inflation under control have recently re-emerged due to the inflationary pressures facing the U.S. following the Coronavirus pandemic and the Federal Reserve's subsequent decision to embark on a course of monetary tightening.

Following the drastic increase directly after the COVID-19 pandemic, the delinquency rate started to gradually decline, falling below *** percent in the second quarter of 2023. In the second half of 2023, the delinquency rate picked up, but remained stable throughout 2024. In the first quarter of 2025, **** percent of mortgage loans were delinquent. That was significantly lower than the **** percent during the onset of the COVID-19 pandemic in 2020 or the peak of *** percent during the subprime mortgage crisis of 2007-2010. What does the mortgage delinquency rate tell us? The mortgage delinquency rate is the share of the total number of mortgaged home loans in the U.S. where payment is overdue by 30 days or more. Many borrowers eventually manage to service their loan, though, as indicated by the markedly lower foreclosure rates. Total home mortgage debt in the U.S. stood at almost ** trillion U.S. dollars in 2024. Not all mortgage loans are made equal ‘Subprime’ loans, being targeted at high-risk borrowers and generally coupled with higher interest rates to compensate for the risk. These loans have far higher delinquency rates than conventional loans. Defaulting on such loans was one of the triggers for the 2007-2010 financial crisis, with subprime delinquency rates reaching almost ** percent around this time. These higher delinquency rates translate into higher foreclosure rates, which peaked at just under ** percent of all subprime mortgages in 2011.