Tutorial Audience: GIS / Technology SpecialistsEnd User Audience: Emergency Management Planning and Operations StaffProblem: Your County Emergency Management Agency is planning a training exercise and wants to make use of “Web GIS.” Typically, they have you print out a new wall map each operational period and the status of facilities (e.g. shelters) are maintained in spreadsheets. This time they want to coordinate planning and operations across multiple locations, with everyone having the most up to date information on a live map. For example, they want to be able update the status of evacuation zones and shelters without requiring GIS expertise. Can you provide them with a web app that gives them some simple tools and just the layers they need to get started? Use a simulated flood or any other incident type to guide you through this process.Solution: Operations Response AppRequirements: You will need a license for ArcGIS Pro and ArcGIS Online to complete this tutorial.Note: This application is used with the Public Information Application Tutorial.

In this webinar, you’ll learn more about Esri solutions for COVID-19 response and business continuity, as well as get a checklist of best practices to help ensure your apps remain operational in a virtual EOC. Finally, learn how your agency can access a complimentary six-month subscription to ArcGIS to support your response needs._Communities around the world are taking strides in mitigating the threat that COVID-19 (coronavirus) poses. Geography and location analysis have a crucial role in better understanding this evolving pandemic.When you need help quickly, Esri can provide data, software, configurable applications, and technical support for your emergency GIS operations. Use GIS to rapidly access and visualize mission-critical information. Get the information you need quickly, in a way that’s easy to understand, to make better decisions during a crisis.Esri’s Disaster Response Program (DRP) assists with disasters worldwide as part of our corporate citizenship. We support response and relief efforts with GIS technology and expertise.More information...

A feature layer used to store emergency resources such as shelters and distribution points for essential items and care.

A feature layer used to share emergency incident locations and related information.

HSIP Local Emergency Operations Centers in the United States "The physical location at which the coordination of information and resources to support domestic incident management activities normally takes place. An Emergency Operations Center may be a temporary facility or may be located in a more central or permanently established facility, perhaps at a higher level of organization within a jurisdiction. Emergency Operations Centers may be organized by major functional disciplines (e.g., fire, law enforcement, and medical services), by jurisdiction (e.g., Federal, State, regional, county, city, tribal), or some combination thereof." (Excerpted from the National Incident Management System) The GFI source for this layer contains State and Federal Emergency Operations Centers in addition to local Emergency Operations Centers. This dataset contains these features as well. In cases where an Emergency Operations Center has a mobile unit, TechniGraphics captured the location of the mobile unit as a separate record. This record represents where the mobile unit is stored. If this location could not be verified, a point was placed in the approximate center of the Emergency Operations Centers service area. Effort was made by TechniGraphics to verify whether or not each Emergency Operations Center has a generator on-site and whether or not the Emergency Operations Center is located in a basement. This information is indicated by the values in the [GENERATOR] and [BASEMENT] fields respectively. In cases where more than one record existed for a geographical area (e.g., county, city), TechniGraphics verified whether or not one of the records represented an alternate location. This was indicated by appending "-ALTERNATE" to the value in the [NAME] field. Some Emergency Operations Centers are located at private residences. The [TYPE] field was manually evaluated during the delivery process to compare the records in which the [NAME] field contained "-ALTERNATE". In cases where these values contradicted information that was verified by TechniGraphics (e.g. [NAME] contained "-ALTERNATE" and [TYPE] = "PRIMARY"), the value in the [TYPE] field was changed to match the type indicated by the [NAME] of the verified record. TechniGraphics did not change values in this field if the type was not verified. Records with "-DOD" appended to the end of the [NAME] value are located on a military base, as defined by the Defense Installation Spatial Data Infrastructure (DISDI) military installations and military range boundaries. "#" and "*" characters were automatically removed from standard HSIP fields that TechniGraphics populated. Double spaces were replaced by single spaces in these same fields. At the request of NGA, text fields in this dataset have been set to all upper case to facilitate consistent database engine search results. At the request of NGA, all diacritics (e.g., the German umlaut or the Spanish tilde) have been replaced with their closest equivalent English character to facilitate use with database systems that may not support diacritics. The currentness of this dataset is indicated by the [CONTDATE] field. Based upon this attribute, the oldest record dates from 08/28/2009 and the newest record dates from 11/18/2009.

An Emergency Operations Center (EOC) is the physical location at which the coordination of information and resources to support incident management (on-scene operations) activities normally takes place. An EOC may be a temporary facility or may be located in a more central or permanently established facility, perhaps at a higher level of organization within a jurisdiction. EOCs may be organized by major functional disciplines (e.g., fire, law enforcement, medical services), by jurisdiction (e.g., Federal, State, regional, tribal, city, county), or by some combination thereof. The WEBSITE attribute contains a link to Emergency Operations Center or State Emergency Management website. These links contain updated information on emergencies and points of contact. The TRAFFIC attribute contains an link to dynamic traffic information via State 511 Intelligent Traffic System (ITS) website.

A feature layer view used to share emergency resources such as shelters and distribution points for essential items and care.

A feature layer view used to monitor emergency resources such as shelters and distribution points for essential items and care.

To help hungry residents find food and other resources amid the coronavirus pandemic, city and county governments — like Allegheny County, Pennsylvania — are using geographic information systems, better known as GIS, to advertise locations of local food banks and distribution centers._Communities around the world are taking strides in mitigating the threat that COVID-19 (coronavirus) poses. Geography and location analysis have a crucial role in better understanding this evolving pandemic.When you need help quickly, Esri can provide data, software, configurable applications, and technical support for your emergency GIS operations. Use GIS to rapidly access and visualize mission-critical information. Get the information you need quickly, in a way that’s easy to understand, to make better decisions during a crisis.Esri’s Disaster Response Program (DRP) assists with disasters worldwide as part of our corporate citizenship. We support response and relief efforts with GIS technology and expertise.More information...

Public Safety GIS Software Market Outlook

According to our latest research, the Public Safety GIS Software market size reached USD 2.86 billion in 2024, demonstrating robust adoption across emergency response and law enforcement sectors worldwide. The market is experiencing significant momentum, driven by the imperative need for real-time geospatial intelligence in public safety operations. With a projected compound annual growth rate (CAGR) of 11.2% from 2025 to 2033, the market is forecasted to reach USD 7.36 billion by 2033. This remarkable expansion is fueled by increasing investments in digital transformation of public safety infrastructure, rising incidences of natural disasters, and the growing complexity of urban environments necessitating advanced GIS solutions.

One of the primary growth factors propelling the Public Safety GIS Software market is the escalating frequency and severity of natural and man-made disasters worldwide. As cities become more densely populated and climate change intensifies, the demand for sophisticated geospatial analysis tools to support disaster preparedness and response has surged. Public safety agencies are leveraging GIS software to map hazard zones, optimize evacuation routes, and allocate resources effectively in real time. This technological evolution enables a more proactive and coordinated approach to emergency management, significantly reducing response times and enhancing situational awareness for first responders. The integration of GIS with IoT sensors, drones, and real-time data feeds further amplifies its value, providing a comprehensive operational picture that is critical for life-saving interventions.

Another significant driver is the increasing adoption of cloud-based deployment models, which are transforming the accessibility and scalability of GIS solutions for public safety. Cloud-based GIS platforms offer cost-effective, flexible, and secure options for agencies of all sizes, enabling seamless data sharing and collaboration across departments and jurisdictions. This democratization of geospatial intelligence is particularly beneficial for smaller municipalities and rural areas that previously lacked the resources for advanced on-premises systems. Enhanced interoperability with other public safety technologies, such as computer-aided dispatch (CAD) and records management systems (RMS), is further accelerating market growth. The ongoing digitalization of public safety processes, coupled with supportive government policies and funding initiatives, is expected to sustain the market’s upward trajectory over the forecast period.

The growing emphasis on crime analysis and predictive policing is also contributing to the expansion of the Public Safety GIS Software market. Law enforcement agencies are increasingly utilizing GIS-driven analytics to identify crime hotspots, forecast criminal activity, and allocate patrol resources more efficiently. The ability to visualize and analyze spatial patterns of crime in conjunction with demographic, socioeconomic, and environmental data enhances strategic decision-making and supports community-oriented policing initiatives. Furthermore, advancements in artificial intelligence and machine learning are enabling more sophisticated geospatial modeling, empowering agencies to anticipate threats and deploy preventive measures proactively. This shift toward data-driven policing is fostering greater trust and transparency between law enforcement and the communities they serve.

From a regional perspective, North America continues to lead the global Public Safety GIS Software market in terms of both adoption and innovation. The presence of technologically advanced public safety infrastructure, high levels of government investment, and a strong ecosystem of GIS vendors and solution providers have made the region a pioneer in integrating geospatial intelligence into emergency response workflows. Europe is also witnessing substantial growth, driven by stringent regulatory mandates and cross-border collaboration on disaster management. Meanwhile, Asia Pacific is emerging as a high-growth market, fueled by rapid urbanization, increasing vulnerability to natural disasters, and ambitious smart city initiatives. Latin America and the Middle East & Africa are gradually catching up, with growing recognition of the value of GIS in enhancing public safety outcomes.

Component Analysis

The Component segment of the Pu

Public Information is a configuration of Web AppBuilder for ArcGIS that can be used by the public to review authoritative emergency information and understand the status of an incident or event.

Tutorial Audience: GIS / Technology SpecialistsEnd User Audience: Emergency Management Planning and Operations Staff

Problem: The Public needs situational awareness as much as emergency managers and first responders. They want answers to questions like – Do I need to evacuate? Where can I go for more information or protection? How do I get there / are there any road closures?Solution: Public Information Web Mapping ApplicationRequirements: You will need a license for ArcGIS Online to complete this tutorial.Note: This tutorial works with the Operations Response Tutorial.

A feature layer view used to share emergency resources such as shelters and distribution points for essential items and care.

According to Cognitive Market Research, the global Emergency Management market size was USD 138241.5 million in 2024. It will expand at a compound annual growth rate (CAGR) of 7.00% from 2024 to 2031.

North America held the major market share for more than 40% of the global revenue with a market size of USD 55296.60 million in 2024 and will grow at a compound annual growth rate (CAGR) of 5.2% from 2024 to 2031.
Europe accounted for a market share of over 30% of the global revenue with a market size of USD 41472.45 million.
Asia Pacific held a market share of around 23% of the global revenue with a market size of USD 31795.55 million in 2024 and will grow at a compound annual growth rate (CAGR) of 9.0% from 2024 to 2031.
Latin America had a market share of more than 5% of the global revenue with a market size of USD 6912.08 million in 2024 and will grow at a compound annual growth rate (CAGR) of 6.4% from 2024 to 2031.
Middle East and Africa had a market share of around 2% of the global revenue and was estimated at a market size of USD 2764.83 million in 2024 and will grow at a compound annual growth rate (CAGR) of 6.7% from 2024 to 2031.
The BFSI category is the fastest growing segment of the Emergency Management industry

Market Dynamics of Emergency Management Market

Key Drivers for Emergency Management Market

Increasing Frequency and Severity of Disasters to Boost Market Growth

The need for efficient emergency management systems has grown significantly as a result of the global increase in the frequency and intensity of man-made and natural disasters. Storms, floods, wildfires, earthquakes, and other catastrophic events are occurring more frequently as climate change picks up speed. Improved technologies and strategies are required to lessen the impact on infrastructure and communities due to this elevated risk. The World Meteorological Organization (WMO) claims that 2023 broke climatic records and brought severe weather that wreaked havoc on the planet. 2023 will be the warmest year on record, according to the WMO's preliminary State of the Global Climate report. Lee was the first Category 5 hurricane of the season and the strongest hurricane of 2023. To enhance preparedness, response, and recovery, governments, businesses, and communities are also investing in advanced incident and emergency management systems as these disasters occur more frequently. To address the challenges posed by the growing frequency and intensity of disasters, the Emergency Management Market trend highlights the significance of technology and thorough planning.

Growing Awareness About the Benefits of EMS to Drive Market Growth

The benefits of using the technology have led to a growing number of sectors adopting emergency management market services. Managing emergencies aids in improving readiness plans. Within the team, external agencies, and stakeholders, incident and emergency management facilitate effective communication and coordination. Additionally, it provides data-driven decision-making, improves and simplifies communication, and speeds up recuperation. By modifying the emergency management system, the industries can lessen any risks and crises.

Restraint Factor for the Emergency Management Market

High Initial Cost will Limit Market Growth

Advanced technologies like AI, IoT, Big Data Analytics, GIS, and drones are essential to emergency management systems. These technologies are costly to research, develop, and integrate. Hardware such as communication equipment, sensors, and monitoring devices adds to the upfront expenditures. Furthermore, a significant amount of money is needed to set up the infrastructure for satellite communication, emergency operations centers (EOCs), and disaster-resilient facilities. The requirement for specialized installations, like flood barriers, earthquake-resistant structures, and reliable power systems, drives up costs even more. Thus, the high initial cost poses a major challenge for the industry's growth.

Impact of Covid-19 on the Emergency Management Market

The COVID-19 pandemic had a major impact on the emergency management market, driving and disrupting it at the same time. Strong emergency management systems, cutting-edge technological integration, and coordinated reactions to public health situations were all emphasized. Priorities were rearranged by the epidemic to emphasize global crisis preparedness, response, and recovery ...

A feature layer view used to monitor emergency incident locations and related information.

The NC Division of Emergency Managemet, Department of Public Safety has divided the state into three branches, and each branch is composed of areas consisting of six to eight counties for coordination efforts. Each area is represented by an Area Coordinator who performs consultative and coordinative work in assisting local govenrments in planning, training, mitigation, and emergency repsonse efforts. The Area Coordinator serves as a liason between the Division of Emergency Management and the local governments. Within the boundaries of the assigned area, the Area Coordinator serves as the on-scene coordinator for state resources during emergency operations.

An up to date list of area coordinator contacts can be found at: https://www.ncdps.gov/Index2.cfm?a=000003,000010,000223,001138

An ArcGIS Dashboards app used by the public to view information about incidents, advisories, notices and evacuation areas, and their status.

How your GIS department can respond to COVID-19 (ArcGIS Blog).Your organization likely has most of the tools and data necessary for an effective COVID-19 response. Learn how to bring it all together._Communities around the world are taking strides in mitigating the threat that COVID-19 (coronavirus) poses. Geography and location analysis have a crucial role in better understanding this evolving pandemic.When you need help quickly, Esri can provide data, software, configurable applications, and technical support for your emergency GIS operations. Use GIS to rapidly access and visualize mission-critical information. Get the information you need quickly, in a way that’s easy to understand, to make better decisions during a crisis.Esri’s Disaster Response Program (DRP) assists with disasters worldwide as part of our corporate citizenship. We support response and relief efforts with GIS technology and expertise.More information...

A feature layer view used to share information about evacuation routes.

A map used in the Public Information application to display authoritative information about an incident or current event.

Geospatial Incident Management Market Outlook

According to our latest research, the global geospatial incident management market size reached USD 14.7 billion in 2024, driven by the increasing integration of advanced geospatial technologies across multiple sectors. The market is expected to grow at a robust CAGR of 11.2% during the forecast period, reaching USD 38.1 billion by 2033. This remarkable expansion is fueled by the rising need for real-time situational awareness, efficient emergency response, and the adoption of smart city initiatives worldwide, as organizations strive to enhance public safety and optimize resource allocation.

The rapid growth of the geospatial incident management market is primarily attributed to the increasing frequency and severity of natural disasters, industrial accidents, and security threats, which have underscored the need for robust, technology-driven incident management solutions. Governments and private organizations are investing heavily in geospatial intelligence to strengthen their disaster preparedness and response capabilities. The application of Geographic Information Systems (GIS), remote sensing, and real-time data analytics enables stakeholders to visualize, analyze, and respond to incidents with greater accuracy and speed. This integration of advanced geospatial tools is further supported by the proliferation of IoT devices and high-speed connectivity, allowing for the seamless aggregation and dissemination of critical incident data.

Another significant growth factor is the ongoing digital transformation across key sectors such as transportation, utilities, and defense. These industries are leveraging geospatial incident management solutions to enhance operational efficiency, minimize downtime, and ensure public safety. For instance, transportation agencies use geospatial data to monitor traffic incidents, optimize emergency response routes, and manage large-scale events. Utilities companies rely on these systems to quickly identify and address infrastructure failures, while defense organizations employ geospatial intelligence for mission planning and threat assessment. The convergence of cloud computing, artificial intelligence, and big data analytics is accelerating the deployment of scalable, flexible, and cost-effective geospatial incident management platforms, making them accessible to organizations of all sizes.

The market is also witnessing strong momentum from regulatory mandates and international standards that emphasize the importance of coordinated incident response and data sharing. Governments worldwide are enacting policies to enhance the interoperability of incident management systems, promote cross-agency collaboration, and safeguard critical infrastructure. Initiatives such as the United Nations Sendai Framework for Disaster Risk Reduction and the U.S. National Incident Management System are driving the adoption of standardized geospatial solutions. Furthermore, the growing focus on smart city development and urban resilience is propelling investments in integrated geospatial platforms that enable city planners and emergency services to proactively manage risks and respond to crises in real time.

From a regional perspective, North America currently dominates the geospatial incident management market, accounting for the largest share in 2024, thanks to its advanced technological infrastructure, significant government investments, and high levels of public safety awareness. However, the Asia Pacific region is projected to witness the fastest growth during the forecast period, driven by rapid urbanization, increasing disaster vulnerability, and expanding digital ecosystems in countries such as China, India, and Japan. European nations are also making substantial progress, particularly in the areas of cross-border emergency management and critical infrastructure protection. Meanwhile, Latin America and the Middle East & Africa are gradually adopting geospatial incident management solutions to address region-specific challenges such as natural disasters, political instability, and resource constraints.

Component Analysis

The component segment of the geospatial incident management market is broadly categorized into software, hardware, and services, each playing a crucial role in delivering comprehensive incident management solutions. Software forms the backbone of geospatial incident mana