2 datasets found

  1. 311 Customer Satisfaction Survey

    • data.cityofnewyork.us
    • catalog.data.gov
    application/rdfxml +5
    Updated Jul 2, 2025
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    Office of Technology and Innovation (OTI) (2025). 311 Customer Satisfaction Survey [Dataset]. https://data.cityofnewyork.us/City-Government/311-Customer-Satisfaction-Survey/kizp-4dfk
    Explore at:
    application/rssxml, csv, application/rdfxml, json, tsv, xmlAvailable download formats
    Dataset updated
    Jul 2, 2025
    Dataset provided by
    New York City Office of Technology and Innovationhttps://www.nyc.gov/content/oti/pages/
    Authors
    Office of Technology and Innovation (OTI)
    Description

    NYC311 Customer Satisfaction (CSAT) surveys provide 311 customers with an opportunity to provide feedback on the performance of 311 call takers in providing timely and knowledgeable customer service. CSAT survey offers are sent following a call to 311 during campaigns which take place sporadically throughout the year. Offers are sent via email and text message in all designated citywide languages.

    This dataset is updated when a survey campaign has concluded. Each row of data represents an individual survey response. Any potentially personally identifiable information has been removed.

    See the 311 Resolution Satisfaction Survey dataset for customer feedback on the resolution of their service request by the relevant agency.

  2. g

    311 Customer Satisfaction Survey | gimi9.com

    • gimi9.com
    Updated Jul 2, 2025
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    (2025). 311 Customer Satisfaction Survey | gimi9.com [Dataset]. https://gimi9.com/dataset/ny_kizp-4dfk/
    Explore at:
    Dataset updated
    Jul 2, 2025
    License

    CC0 1.0 Universal Public Domain Dedicationhttps://creativecommons.org/publicdomain/zero/1.0/
    License information was derived automatically

    Description

    NYC311 Customer Satisfaction (CSAT) surveys provide 311 customers with an opportunity to provide feedback on the performance of 311 call takers in providing timely and knowledgeable customer service. CSAT survey offers are sent following a call to 311 during campaigns which take place sporadically throughout the year. Offers are sent via email and text message in all designated citywide languages. This dataset is updated when a survey campaign has concluded. Each row of data represents an individual survey response. Any potentially personally identifiable information has been removed. See the 311 Resolution Satisfaction Survey dataset for customer feedback on the resolution of their service request by the relevant agency.

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Share
FacebookFacebook
TwitterTwitter
Email
Click to copy link
Link copied
Close
Cite
Office of Technology and Innovation (OTI) (2025). 311 Customer Satisfaction Survey [Dataset]. https://data.cityofnewyork.us/City-Government/311-Customer-Satisfaction-Survey/kizp-4dfk
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311 Customer Satisfaction Survey

Explore at:
3 scholarly articles cite this dataset (View in Google Scholar)
application/rssxml, csv, application/rdfxml, json, tsv, xmlAvailable download formats
Dataset updated
Jul 2, 2025
Dataset provided by
New York City Office of Technology and Innovationhttps://www.nyc.gov/content/oti/pages/
Authors
Office of Technology and Innovation (OTI)
Description

NYC311 Customer Satisfaction (CSAT) surveys provide 311 customers with an opportunity to provide feedback on the performance of 311 call takers in providing timely and knowledgeable customer service. CSAT survey offers are sent following a call to 311 during campaigns which take place sporadically throughout the year. Offers are sent via email and text message in all designated citywide languages.

This dataset is updated when a survey campaign has concluded. Each row of data represents an individual survey response. Any potentially personally identifiable information has been removed.

See the 311 Resolution Satisfaction Survey dataset for customer feedback on the resolution of their service request by the relevant agency.

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