2 datasets found

  1. Call Center Metrics for the Health Service System

    • healthdata.gov
    • data.sfgov.org
    • +4more
    application/rdfxml +5
    Updated Apr 8, 2025
    Share
    FacebookFacebook
    TwitterTwitter
    Email
    Click to copy link
    Link copied
    Close
    Cite
    data.sfgov.org (2025). Call Center Metrics for the Health Service System [Dataset]. https://healthdata.gov/dataset/Call-Center-Metrics-for-the-Health-Service-System/gb95-8yew/data
    Explore at:
    tsv, xml, csv, json, application/rssxml, application/rdfxmlAvailable download formats
    Dataset updated
    Apr 8, 2025
    Dataset provided by
    data.sfgov.org
    Description

    This dataset captures monthly data from HSS' phone system and includes metrics pertaining to Calls Answered, Average Speed of Answer, Abandonment Rate, In-person Assistance. This data supports the City's Performance Measures requirements. In April of 2023 HSS switched to a new phone system - WEBEX (Finess).

  2. g

    Call Center Metrics for the Health Service System | gimi9.com

    • gimi9.com
    Updated Mar 9, 2005
    Share
    FacebookFacebook
    TwitterTwitter
    Email
    Click to copy link
    Link copied
    Close
    Cite
    (2005). Call Center Metrics for the Health Service System | gimi9.com [Dataset]. https://gimi9.com/dataset/data-gov_call-center-metrics-for-the-health-service-system/
    Explore at:
    Dataset updated
    Mar 9, 2005
    License

    ODC Public Domain Dedication and Licence (PDDL) v1.0http://www.opendatacommons.org/licenses/pddl/1.0/
    License information was derived automatically

    Description

    This dataset captures monthly data from HSS' phone system and includes metrics pertaining to Calls Answered, Average Speed of Answer, Abandonment Rate, In-person Assistance. This data supports the City's Performance Measures requirements. In April of 2023 HSS switched to a new phone system - WEBEX (Finess).

  3. Not seeing a result you expected?
    Learn how you can add new datasets to our index.

Share
FacebookFacebook
TwitterTwitter
Email
Click to copy link
Link copied
Close
Cite
data.sfgov.org (2025). Call Center Metrics for the Health Service System [Dataset]. https://healthdata.gov/dataset/Call-Center-Metrics-for-the-Health-Service-System/gb95-8yew/data
Organization logo

Call Center Metrics for the Health Service System

Explore at:
tsv, xml, csv, json, application/rssxml, application/rdfxmlAvailable download formats
Dataset updated
Apr 8, 2025
Dataset provided by
data.sfgov.org
Description

This dataset captures monthly data from HSS' phone system and includes metrics pertaining to Calls Answered, Average Speed of Answer, Abandonment Rate, In-person Assistance. This data supports the City's Performance Measures requirements. In April of 2023 HSS switched to a new phone system - WEBEX (Finess).

Search
Clear search
Close search
Google apps
Main menu