The IT Performance Dashboard is a trusted source for IT performance information across VA. This is available only on the VA intranet. The dashboard is a collection of information from Regions, VISNs, Facilities, and other VA offices across a range of departments within the Office of Information & Technology (OIT)�from Product Development and Information Security to Human Resources to Finance. It presents often-complex information in easy-to-understand dashboard reports.Currently, you can see performance reports relating to Customer Service, Service Level Agreements (SLAs), Systems, Monthly Performance Reports (MPR), IT Assets and Debt Score, Human Resources, and Network/Security. There is also a Facility CIO Center tab where you can see Quarterly Performance Reviews, an OIT Daily Brief tab where you can access OIT Daily Brief Reports, and a Product Delivery tab that takes you to the PMAS Dashboard. As the IT Performance Dashboard continues to evolve, you will be able to see a broader range of performance information � including custom reports, upon request.This page displays the Service Level Agreement (SLA) Reports on the IT Dashboard:�Administrative Data Repository Availability: This report displays the percentage of total monthly availability for the ADR system. The ADR system is the primary My HealtheVet (MHV) data store that serves as the authoritative source for MHV application demographic, identity management, and eligibility/enrollment information for all clinical patients and administrative staff.�Abandonment Rate: This report captures and reflects the percentage of callers that disconnect the call before having their call answered. Clicking on any of the lines on the chart denoting Regions will enable the user to drill down and view the Campus level data.�Exchange Availability: This report provides server availability for all the Exchange servers. Clicking on any of the lines on the chart denoting Regions will enable the user to drill down and view the server level data. In April-May 2014, we (ITPD team) discovered three servers in VISN 9 that were reporting less than 50% availability. We looked into these servers with the Exchange team and learned that they were not configured properly for SCOM. The Exchange team has resolved the issue as of April 20th and these servers are now reporting as they should. If you have questions please do not hesitate to contact us.�Vitria Interface Engine Availability: This report displays the percentage of total monthly availability for the enterprise VIE, which is used for the reliable and timely transmission of data between VistA and other systems.

The IT Performance Dashboard a trusted source for IT performance information across VA. This is available only on the VA intranet. The dashboard is a collection of information from Regions, VISNs, Facilities, and other VA offices across a range of departments within the Office of Information & Technology (OIT)�from Product Development and Information Security to Human Resources to Finance. It presents often-complex information in easy-to-understand dashboard reports.Currently, you can see performance reports relating to Customer Service, Service Level Agreements (SLAs), Systems, Monthly Performance Reports (MPR), IT Assets and Debt Score, Human Resources, and Network/Security. There is also a Facility CIO Center tab where you can see Quarterly Performance Reviews, an OIT Daily Brief tab where you can access OIT Daily Brief Reports, and a Product Delivery tab that takes you to the PMAS Dashboard. As the IT Performance Dashboard continues to evolve, you will be able to see a broader range of performance information � including custom reports, upon request.This page displays the Systems Dashboard within the IT Dashboard:- VistA Availability: This report measures and displays the percentage of time the RPC Broker service (CPRS) was available on the data server for all the sites located in the data centers. Clicking on any of the lines denoting Regions will enable the user to drill down and view the data at the VISN level and further at the Server level.�Blue Button Users - First-Time and Returning Users: This report displays the First-Time Users and Returning Users that have accessed the Blue Button service for My HealtheVet. A new user is one that has never used the Blue Button to perform an activity before, while a returning user is one that has used the Blue Button on a previous occasion to perform any activity. Clicking on any of the bars on the chart denoting the Months will enable the user to drill down and view the daily level data associated with the users. Keep date range selection within 18 months for optimal viewing of the charts.- Availability of Enterprise Hosted Systems: These reports displays the percentage of total monthly availability for ADR, ACS, BDN, CH33, HDR, MPI, MHV, VETSNET, VVA, and VIE.- Blue Button Activity: This report displays Blue Button information for the types of data viewed and downloaded by users that have performed those actions, in addition to the different types of data downloaded by users - consisting of Blue Button, Txt, and PDF. Clicking on any of the bars on the chart denoting the Months will enable the user to drill down and view the daily level data associated with the activity; or in the case of Downloaded Data, the system will first present a breakdown of the downloaded data type, and then the daily level data associated with the information. Keep date range selection within 18 months for optimal viewing of the charts.- VANTS: The following reports are included: Number of Audio Conferences, Total Number of Minutes, Average Number of Calls, Expand Cost Summary Report Cost Summary Report- PIV: The following reports are included: Number of Cards Issued , Applications By Stages, % of Cards Issued, Cost Center-National Cemetery Administration (NCA): These reports displays the percentage of total monthly availability for AMAS, BOSS, Feith Databases

The IT Performance Dashboard is a trusted source for IT performance information across VA. This is available only on the VA intranet. The dashboard is a collection of information from Regions, VISNs, Facilities, and other VA offices across a range of departments within the Office of Information & Technology (OIT)�from Product Development and Information Security to Human Resources to Finance. It presents often-complex information in easy-to-understand dashboard reports.Currently, you can see performance reports relating to Customer Service, Service Level Agreements (SLAs), Systems, Monthly Performance Reports (MPR), IT Assets and Debt Score, Human Resources, and Network/Security. There is also a Facility CIO Center tab where you can see Quarterly Performance Reviews, an OIT Daily Brief tab where you can access OIT Daily Brief Reports, and a Product Delivery tab that takes you to the PMAS Dashboard. As the IT Performance Dashboard continues to evolve, you will be able to see a broader range of performance information � including custom reports, upon request.This page displays the Network/Security Dashboard.The following NSOC Reports are included: Total Incoming Messages; % of Clean vs. Threat Messages, % of Total messages by Threat; Outbound Messages with PII; VPN User Sessions; Incidents Reported to US-CERT; % of Incidents Reported by Risk; Quantity of Data Transmitted; Overall Network Availability

The IT Performance Dashboard is a trusted source for IT performance information across VA. This is available only on the VA intranet. The dashboard is a collection of information from Regions, VISNs, Facilities, and other VA offices across a range of departments within the Office of Information & Technology (OIT)�from Product Development and Information Security to Human Resources to Finance. It presents often-complex information in easy-to-understand dashboard reports.Currently, you can see performance reports relating to Customer Service, Service Level Agreements (SLAs), Systems, Monthly Performance Reports (MPR), IT Assets and Debt Score, Human Resources, and Network/Security. There is also a Facility CIO Center tab where you can see Quarterly Performance Reviews, an OIT Daily Brief tab where you can access OIT Daily Brief Reports, and a Product Delivery tab that takes you to the PMAS Dashboard. As the IT Performance Dashboard continues to evolve, you will be able to see a broader range of performance information � including custom reports, upon request.This page displays Customers Service Dashboard Reports on the IT Dashboard:�American Customer Satisfaction Index (ACSI) by # of Facilities: This report captures the number of participating VA facilities within the range of American Customer Satisfaction Index (ACSI) scores from 40-100. Only facilities which have 35 or more respondents are included. Clicking on any of the bars on the chart will enable the user to drill down and view the facilities that fall within that range.�American Customer Satisfaction Index (ACSI) by Administration: This report captures the ACSI scores (IT customer satisfaction levels) of the Administrations from the three most recent national VA IT customer satisfaction surveys. For each Administration, the ACSI values from the three surveys are set side-by-side for a high-level performance comparison.�Average Speed of Answers per Region � (last 6 months): This report captures the average wait time for a call to be answered, including times where the call was answered immediately. Clicking on any of the lines on the chart denoting Regions will enable the user to drill down and view the Campus level data.�Overall First Contact Resolution for All Regions � (last 6 months): This report displays the First Contact Resolution Rate which is defined as a ticket being opened, resolved and closed by the same OIT entity that received the initial contact. Clicking on any of the lines on the chart denoting Regions will enable the user to drill down and view the Campus level data.

The IT Performance Dashboard a trusted source for IT performance information across VA. This is available only on the VA intranet. The dashboard is a collection of information from Regions, VISNs, Facilities, and other VA offices across a range of departments within the Office of Information & Technology (OIT) from Product Development and Information Security to Human Resources to Finance. It presents often-complex information in easy-to-understand dashboard reports. Currently, you can see performance reports relating to Customer Service, Service Level Agreements (SLAs), Systems, Monthly Performance Reports (MPR), IT Assets and Debt Score, Human Resources, and Network/Security. There is also a Facility CIO Center tab where you can see Quarterly Performance Reviews, an OIT Daily Brief tab where you can access OIT Daily Brief Reports, and a Product Delivery tab that takes you to the PMAS Dashboard. As the IT Performance Dashboard continues to evolve, you will be able to see a broader range of performance information including custom reports, upon request. This page displays the Systems Dashboard within the IT Dashboard: - VistA Availability: This report measures and displays the percentage of time the RPC Broker service (CPRS) was available on the data server for all the sites located in the data centers. Clicking on any of the lines denoting Regions will enable the user to drill down and view the data at the VISN level and further at the Server level. Blue Button Users - First-Time and Returning Users: This report displays the First-Time Users and Returning Users that have accessed the Blue Button service for My HealtheVet. A new user is one that has never used the Blue Button to perform an activity before, while a returning user is one that has used the Blue Button on a previous occasion to perform any activity. Clicking on any of the bars on the chart denoting the Months will enable the user to drill down and view the daily level data associated with the users. Keep date range selection within 18 months for optimal viewing of the charts. - Availability of Enterprise Hosted Systems: These reports displays the percentage of total monthly availability for ADR, ACS, BDN, CH33, HDR, MPI, MHV, VETSNET, VVA, and VIE. - Blue Button Activity: This report displays Blue Button information for the types of data viewed and downloaded by users that have performed those actions, in addition to the different types of data downloaded by users - consisting of Blue Button, Txt, and PDF. Clicking on any of the bars on the chart denoting the Months will enable the user to drill down and view the daily level data associated with the activity; or in the case of Downloaded Data, the system will first present a breakdown of the downloaded data type, and then the daily level data associated with the information. Keep date range selection within 18 months for optimal viewing of the charts. - VANTS: The following reports are included: Number of Audio Conferences, Total Number of Minutes, Average Number of Calls, Expand Cost Summary Report Cost Summary Report - PIV: The following reports are included: Number of Cards Issued , Applications By Stages, % of Cards Issued, Cost Center -National Cemetery Administration (NCA): These reports displays the percentage of total monthly availability for AMAS, BOSS, Feith Databases

description:

The IT Performance Dashboard is a trusted source for IT performance information across VA. This is available only on the VA intranet. The dashboard is a collection of information from Regions, VISNs, Facilities, and other VA offices across a range of departments within the Office of Information & Technology (OIT) from Product Development and Information Security to Human Resources to Finance. It presents often-complex information in easy-to-understand dashboard reports.Currently, you can see performance reports relating to Customer Service, Service Level Agreements (SLAs), Systems, Monthly Performance Reports (MPR), IT Assets and Debt Score, Human Resources, and Network/Security. There is also a Facility CIO Center tab where you can see Quarterly Performance Reviews, an OIT Daily Brief tab where you can access OIT Daily Brief Reports, and a Product Delivery tab that takes you to the PMAS Dashboard. As the IT Performance Dashboard continues to evolve, you will be able to see a broader range of performance information including custom reports, upon request.This page displays the Network/Security Dashboard.The following NSOC Reports are included: Total Incoming Messages; % of Clean vs. Threat Messages, % of Total messages by Threat; Outbound Messages with PII; VPN User Sessions; Incidents Reported to US-CERT; % of Incidents Reported by Risk; Quantity of Data Transmitted; Overall Network Availability

The IT Performance Dashboard is a trusted source for IT performance information across VA. This is available only on the VA intranet. The dashboard is a collection of information from Regions, VISNs, Facilities, and other VA offices across a range of departments within the Office of Information & Technology (OIT) from Product Development and Information Security to Human Resources to Finance. It presents often-complex information in easy-to-understand dashboard reports.Currently, you can see performance reports relating to Customer Service, Service Level Agreements (SLAs), Systems, Monthly Performance Reports (MPR), IT Assets and Debt Score, Human Resources, and Network/Security. There is also a Facility CIO Center tab where you can see Quarterly Performance Reviews, an OIT Daily Brief tab where you can access OIT Daily Brief Reports, and a Product Delivery tab that takes you to the PMAS Dashboard. As the IT Performance Dashboard continues to evolve, you will be able to see a broader range of performance information including custom reports, upon request.This page displays the Network/Security Dashboard.The following NSOC Reports are included: Total Incoming Messages; % of Clean vs. Threat Messages, % of Total messages by Threat; Outbound Messages with PII; VPN User Sessions; Incidents Reported to US-CERT; % of Incidents Reported by Risk; Quantity of Data Transmitted; Overall Network Availability

description:

The IT Performance Dashboard is a trusted source for IT performance information across VA. This is available only on the VA intranet. The dashboard is a collection of information from Regions, VISNs, Facilities, and other VA offices across a range of departments within the Office of Information & Technology (OIT) from Product Development and Information Security to Human Resources to Finance. It presents often-complex information in easy-to-understand dashboard reports.Currently, you can see performance reports relating to Customer Service, Service Level Agreements (SLAs), Systems, Monthly Performance Reports (MPR), IT Assets and Debt Score, Human Resources, and Network/Security. There is also a Facility CIO Center tab where you can see Quarterly Performance Reviews, an OIT Daily Brief tab where you can access OIT Daily Brief Reports, and a Product Delivery tab that takes you to the PMAS Dashboard. As the IT Performance Dashboard continues to evolve, you will be able to see a broader range of performance information including custom reports, upon request.This page displays Customers Service Dashboard Reports on the IT Dashboard: American Customer Satisfaction Index (ACSI) by # of Facilities: This report captures the number of participating VA facilities within the range of American Customer Satisfaction Index (ACSI) scores from 40-100. Only facilities which have 35 or more respondents are included. Clicking on any of the bars on the chart will enable the user to drill down and view the facilities that fall within that range. American Customer Satisfaction Index (ACSI) by Administration: This report captures the ACSI scores (IT customer satisfaction levels) of the Administrations from the three most recent national VA IT customer satisfaction surveys. For each Administration, the ACSI values from the three surveys are set side-by-side for a high-level performance comparison. Average Speed of Answers per Region (last 6 months): This report captures the average wait time for a call to be answered, including times where the call was answered immediately. Clicking on any of the lines on the chart denoting Regions will enable the user to drill down and view the Campus level data. Overall First Contact Resolution for All Regions (last 6 months): This report displays the First Contact Resolution Rate which is defined as a ticket being opened, resolved and closed by the same OIT entity that received the initial contact. Clicking on any of the lines on the chart denoting Regions will enable the user to drill down and view the Campus level data.

The IT Performance Dashboard is a trusted source for IT performance information across VA. This is available only on the VA intranet. The dashboard is a collection of information from Regions, VISNs, Facilities, and other VA offices across a range of departments within the Office of Information & Technology (OIT) from Product Development and Information Security to Human Resources to Finance. It presents often-complex information in easy-to-understand dashboard reports.Currently, you can see performance reports relating to Customer Service, Service Level Agreements (SLAs), Systems, Monthly Performance Reports (MPR), IT Assets and Debt Score, Human Resources, and Network/Security. There is also a Facility CIO Center tab where you can see Quarterly Performance Reviews, an OIT Daily Brief tab where you can access OIT Daily Brief Reports, and a Product Delivery tab that takes you to the PMAS Dashboard. As the IT Performance Dashboard continues to evolve, you will be able to see a broader range of performance information including custom reports, upon request.This page displays Customers Service Dashboard Reports on the IT Dashboard: American Customer Satisfaction Index (ACSI) by # of Facilities: This report captures the number of participating VA facilities within the range of American Customer Satisfaction Index (ACSI) scores from 40-100. Only facilities which have 35 or more respondents are included. Clicking on any of the bars on the chart will enable the user to drill down and view the facilities that fall within that range. American Customer Satisfaction Index (ACSI) by Administration: This report captures the ACSI scores (IT customer satisfaction levels) of the Administrations from the three most recent national VA IT customer satisfaction surveys. For each Administration, the ACSI values from the three surveys are set side-by-side for a high-level performance comparison. Average Speed of Answers per Region (last 6 months): This report captures the average wait time for a call to be answered, including times where the call was answered immediately. Clicking on any of the lines on the chart denoting Regions will enable the user to drill down and view the Campus level data. Overall First Contact Resolution for All Regions (last 6 months): This report displays the First Contact Resolution Rate which is defined as a ticket being opened, resolved and closed by the same OIT entity that received the initial contact. Clicking on any of the lines on the chart denoting Regions will enable the user to drill down and view the Campus level data.

The IT Performance Dashboard is a trusted source for IT performance information across VA. This is available only on the VA intranet. The dashboard is a collection of information from Regions, VISNs, Facilities, and other VA offices across a range of departments within the Office of Information & Technology (OIT)�from Product Development and Information Security to Human Resources to Finance. It presents often-complex information in easy-to-understand dashboard reports.Currently, you can see performance reports relating to Customer Service, Service Level Agreements (SLAs), Systems, Monthly Performance Reports (MPR), IT Assets and Debt Score, Human Resources, and Network/Security. There is also a Facility CIO Center tab where you can see Quarterly Performance Reviews, an OIT Daily Brief tab where you can access OIT Daily Brief Reports, and a Product Delivery tab that takes you to the PMAS Dashboard. As the IT Performance Dashboard continues to evolve, you will be able to see a broader range of performance information � including custom reports, upon request.This page displays the IT Assets and Debt Score Dashboard.IT Debt Score by Region: This report displays the amount of funding required (debt) to replace aged assets displayed by Region and provides a way to identify upcoming assets approaching the end of their useful life expectancy for upcoming Fiscal Years. The debt is equal to the amount of forecasted funding that will be required to replace the assets within the new Fiscal Year. The system shall present a running cumulative total of asset debt when presenting the debt score totals from Fiscal Year to Fiscal Year. Clicking on any of the bars on the chart denoting Regions will enable the user to drill down and view the Network and Facility level data.IT Debt Score by Equipment Type: This report displays the amount of funding required (debt) to replace aged assets displayed by Equipment Type and provides a way to identify upcoming assets approaching the end of their useful life expectancy for upcoming Fiscal Years. The debt is equal to the amount of forecasted funding that will be required to replace the assets within the new Fiscal Year. The system shall present a running cumulative total of asset debt when presenting the debt score totals from Fiscal Year to Fiscal Year. Clicking on any of the bars on the chart denoting Equipment Types will enable the user to drill down and view the Category Stock Number (CSN) level data.IT Debt Score by Fiscal Year: This report displays the amount of funding required (debt) to replace aged assets displayed by Fiscal Year and provides a way to identify upcoming assets approaching the end of their useful life expectancy for upcoming Fiscal Years. The debt is equal to the amount of forecasted funding that will be required to replace the assets within the new Fiscal Year. The system shall present a running cumulative total of asset debt when presenting the debt score totals from Fiscal Year to Fiscal Year.CSN Validation: This report displays a comparison of the 70 Federal Grouping (Discontinued) Category Stock Numbers (CSNs) against the newer replacement CSNs into which assets have been moved. The data displayed is based on the last 8 data loads from the current system date. Clicking on any of the bars on the chart denoting Regions will enable the user to drill down and view the Network and Facility level data.Recatalogued CSNs: This report displays a comparison of recatalogued Category Stock Numbers (CSNs) against one another over time by viewing data according to the last 8 data loads from the current system date. Clicking on any of the bars on the chart denoting Regions will enable the user to drill down and view the Network and Facility level data. For more information about how data is collected and forecasted for each quarter, please click the �Learn More About This Report� icon on the report title bar.

description:

The IT Performance Dashboard is a trusted source for IT performance information across VA. This is available only on the VA intranet. The dashboard is a collection of information from Regions, VISNs, Facilities, and other VA offices across a range of departments within the Office of Information & Technology (OIT) from Product Development and Information Security to Human Resources to Finance. It presents often-complex information in easy-to-understand dashboard reports.Currently, you can see performance reports relating to Customer Service, Service Level Agreements (SLAs), Systems, Monthly Performance Reports (MPR), IT Assets and Debt Score, Human Resources, and Network/Security. There is also a Facility CIO Center tab where you can see Quarterly Performance Reviews, an OIT Daily Brief tab where you can access OIT Daily Brief Reports, and a Product Delivery tab that takes you to the PMAS Dashboard. As the IT Performance Dashboard continues to evolve, you will be able to see a broader range of performance information including custom reports, upon request.This page displays the Service Level Agreement (SLA) Reports on the IT Dashboard: Administrative Data Repository Availability: This report displays the percentage of total monthly availability for the ADR system. The ADR system is the primary My HealtheVet (MHV) data store that serves as the authoritative source for MHV application demographic, identity management, and eligibility/enrollment information for all clinical patients and administrative staff. Abandonment Rate: This report captures and reflects the percentage of callers that disconnect the call before having their call answered. Clicking on any of the lines on the chart denoting Regions will enable the user to drill down and view the Campus level data. Exchange Availability: This report provides server availability for all the Exchange servers. Clicking on any of the lines on the chart denoting Regions will enable the user to drill down and view the server level data. In April-May 2014, we (ITPD team) discovered three servers in VISN 9 that were reporting less than 50% availability. We looked into these servers with the Exchange team and learned that they were not configured properly for SCOM. The Exchange team has resolved the issue as of April 20th and these servers are now reporting as they should. If you have questions please do not hesitate to contact us. Vitria Interface Engine Availability: This report displays the percentage of total monthly availability for the enterprise VIE, which is used for the reliable and timely transmission of data between VistA and other systems.

The IT Performance Dashboard is a trusted source for IT performance information across VA. This is available only on the VA intranet. The dashboard is a collection of information from Regions, VISNs, Facilities, and other VA offices across a range of departments within the Office of Information & Technology (OIT) from Product Development and Information Security to Human Resources to Finance. It presents often-complex information in easy-to-understand dashboard reports.Currently, you can see performance reports relating to Customer Service, Service Level Agreements (SLAs), Systems, Monthly Performance Reports (MPR), IT Assets and Debt Score, Human Resources, and Network/Security. There is also a Facility CIO Center tab where you can see Quarterly Performance Reviews, an OIT Daily Brief tab where you can access OIT Daily Brief Reports, and a Product Delivery tab that takes you to the PMAS Dashboard. As the IT Performance Dashboard continues to evolve, you will be able to see a broader range of performance information including custom reports, upon request.This page displays the Service Level Agreement (SLA) Reports on the IT Dashboard: Administrative Data Repository Availability: This report displays the percentage of total monthly availability for the ADR system. The ADR system is the primary My HealtheVet (MHV) data store that serves as the authoritative source for MHV application demographic, identity management, and eligibility/enrollment information for all clinical patients and administrative staff. Abandonment Rate: This report captures and reflects the percentage of callers that disconnect the call before having their call answered. Clicking on any of the lines on the chart denoting Regions will enable the user to drill down and view the Campus level data. Exchange Availability: This report provides server availability for all the Exchange servers. Clicking on any of the lines on the chart denoting Regions will enable the user to drill down and view the server level data. In April-May 2014, we (ITPD team) discovered three servers in VISN 9 that were reporting less than 50% availability. We looked into these servers with the Exchange team and learned that they were not configured properly for SCOM. The Exchange team has resolved the issue as of April 20th and these servers are now reporting as they should. If you have questions please do not hesitate to contact us. Vitria Interface Engine Availability: This report displays the percentage of total monthly availability for the enterprise VIE, which is used for the reliable and timely transmission of data between VistA and other systems.