Most important drivers of CX for organizations worldwide by region 2021
- statista.com
Updated Dec 10, 2024
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EmailClick to copy linkLink copiedCiteStatista (2024). Most important drivers of CX for organizations worldwide by region 2021 [Dataset]. https://www.statista.com/statistics/1080747/drivers-customer-experience-organizations-worldwide-region/Dataset updatedDec 10, 2024Time period coveredMay 2021 - Jun 2021Area coveredWorldwideDescriptionIn 2021, 52.1 percent of organizations in America revealed that one of the main outcome from evolving their customer experience (CX) strategy was an increased customer engagement. During the survey, 45.7 percent of organizations stated that they are entirely satisfied with their organizations' current CX capability.
Most important drivers of CX for organizations worldwide 2021
- statista.com
Updated Dec 10, 2024ShareFacebookTwitterEmailClick to copy linkLink copiedCiteStatista (2024). Most important drivers of CX for organizations worldwide 2021 [Dataset]. https://www.statista.com/statistics/1080672/drivers-customer-experience-organizations-worldwide/Dataset updatedDec 10, 2024Time period coveredMay 2021 - Jun 2021Area coveredWorldwideDescriptionIn 2021, more than 48 percent of organizations worldwide revealed that for them one of the most important drivers of customer experience (CX) is improving customer engagement. During the survey, 45.7 percent of organizations stated that they are entirely satisfied with their organizations' current CX capability.
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FacebookTwitterEmailIn 2021, 52.1 percent of organizations in America revealed that one of the main outcome from evolving their customer experience (CX) strategy was an increased customer engagement. During the survey, 45.7 percent of organizations stated that they are entirely satisfied with their organizations' current CX capability.