The City of Montreal assesses the level of satisfaction of citizens with municipal services. A first wave of satisfaction surveys took place in the fall of 2014. The City of Montreal's satisfaction study includes four surveys. This set aims to compare the quality of services and certain perceptions between the City of Montreal and the eight (8) other major municipalities in Quebec. The City of Montreal satisfaction study includes three satisfaction surveys conducted among Montreal citizens, as well as a satisfaction survey among businesses in the City of Montreal: 1. Survey of citizen satisfaction with collective and individual services; 2. Survey of citizen satisfaction with telephone service 311; 3. Satisfaction survey among citizens of the nine largest municipalities in Quebec; 4. Survey of satisfaction of businesses with regard to collective and individual services. ### Objectives of the survey: - Evaluate indicators relating to Montreal's reputation in comparison with the eight other major municipalities in Quebec; - Evaluate the satisfaction of municipalities with certain municipal services.

The City of Montreal assesses the level of satisfaction of citizens with municipal services. A first wave of satisfaction surveys took place in the fall of 2014. The City of Montreal's satisfaction study includes four surveys. This set aims to compare the quality of services and certain perceptions between the City of Montreal and the eight (8) other major municipalities in Quebec. The City of Montreal satisfaction study includes three satisfaction surveys conducted among Montreal citizens, as well as a satisfaction survey among businesses in the City of Montreal: 1. Survey of citizen satisfaction with collective and individual services; 2. Survey of citizen satisfaction with telephone service 311; 3. Satisfaction survey among citizens of the nine largest municipalities in Quebec; 4. Survey of satisfaction of businesses with regard to collective and individual services. ### Objectives of the survey: - Evaluate indicators relating to Montreal's reputation in comparison with the eight other major municipalities in Quebec; - Evaluate the satisfaction of municipalities with certain municipal services.