The World Bank is interested in gauging the views of clients and partners who are either involved in development in Vietnam or who observe activities related to social and economic development. The World Bank Group Country Opinion Survey will give the Bank's team that works in Vietnam, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders and to develop more effective strategies that support development in Vietnam. The survey was designed to achieve the following objectives: Assist the World Bank in gaining a better understanding of how stakeholders in Vietnam perceive the World Bank; Obtain systematic feedback from stakeholders in Vietnam regarding: · Their views regarding the general environment in Vietnam; · Their overall attitudes toward the World Bank in Vietnam; · Overall impressions of the World Bank?s effectiveness and results, project/program related issues, knowledge work and activities, and communication and information sharing in Vietnam; and · Perceptions of the World Bank?s future role in Vietnam. Use data to help inform Vietnam country team?s strategy.

Abstract

The World Bank is interested in gauging the views of clients and partners who are either involved in development in Vietnam or who observe activities related to social and economic development. The World Bank Group Country Opinion Survey will give the Bank's team that works in Vietnam, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders and to develop more effective strategies that support development in Vietnam.

The survey was designed to achieve the following objectives: - Assist the World Bank in gaining a better understanding of how stakeholders in Vietnam perceive the World Bank; - Obtain systematic feedback from stakeholders in Vietnam regarding: · Their views regarding the general environment in Vietnam; · Their overall attitudes toward the World Bank in Vietnam; · Overall impressions of the World Bank’s effectiveness and results, project/program related issues, knowledge work and activities, and communication and information sharing in Vietnam; and · Perceptions of the World Bank’s future role in Vietnam. - Use data to help inform Vietnam country team’s strategy.

Geographic coverage

National coverage

Analysis unit

Stakeholder

Kind of data

Sample survey data [ssd]

Sampling procedure

From March to April 2014, 1,032 stakeholders of the World Bank Group in Vietnam were invited to provide their opinions on the Bank's assistance to the country by participating in a country survey. Participants in the survey were drawn from among the National Government; the National Assembly; project management units (PMUs); local government officials or staff; bilateral or multilateral agencies; private sector organizations; NGOs; the media; and academia/research institutes/think tanks.

Mode of data collection

Other [oth]

Research instrument

The questionnaire consists of 8 Sections:

A. General Issues Facing Vietnam: Respondents were asked to indicate whether Vietnam is headed in the right direction, what they thought were the three most important development priorities, and what would best achieve "shared prosperity" in Vietnam.

B. Overall Attitudes toward the World Bank Group: Respondents were asked to rate their familiarity with the WBG, its effectiveness in Vietnam, Bank staff preparedness, to what extent it should provide capacity building support to certain groups, their agreement with various statements regarding the Bank's work, and the extent to which it is an effective development partner. Respondents were also asked to indicate the Bank's greatest values and greatest weaknesses, and with which stakeholder groups the Bank should collaborate more.

C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the Bank's work helps achieve development results in Vietnam, the extent to which the Bank meets Vietnam's needs for knowledge services and financial instruments, and the Bank's level of effectiveness across twenty-four development areas.

D. The World Bank Group's Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult Bank knowledge work and to rate the quality of the Bank's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.

E. Working with the World Bank: Respondents were asked to rate the extent to which various aspects of the Bank's technical assistance/advisory work contributes to solving Vietnam's development challenges and their level of agreement with a series of statements regarding working with the Bank. Respondents were also asked to indicate if the Bank operates with too much risk.

F. The Future Role of the World Bank Group in Vietnam: Respondents were asked to indicate what the Bank should do to make itself of greater value in Vietnam.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, their awareness of the Bank's Access to Information policy, and their usage of the Bank's websites. Respondents were also asked to rate their agreement with various statements regarding the Bank's communication and information sharing in Vietnam.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they currently collaborate with the WBG in Vietnam, their exposure to the Bank in Vietnam, and their geographic location.

The questionnaire was prepared in English and Vietnamese.

Response rate

A total of 501 questionnaires were completed (49% response rate).