The latest National Statistics on the overall patient experience measure, produced by the Department of Health (DH) and the Care Quality Commission (CQC), were released on 14 February 2012.

For further information on these statistics and other documentation required under the http://www.statisticsauthority.gov.uk/assessment/code-of-practice/index.html">Code of Practice for Official Statistics see patient experience notes and guidance.

These data are also available in excel and csv format as well as some supporting tools.

Background

This publication updates this regular statistical series to include results from the 2011 adult outpatient survey, which surveyed outpatients during a 1 month period in either April or May 2011 (dates selected by each trust).

The statistics use responses that NHS patients gave in the wide-ranging national patient survey programme to calculate a set of scores to measure patient views on the care they receive. The statistics include scores for 5 headline ‘domains’ of patient experience, together with an overall measure. The figures are calculated the same way for each update, with the intention of allowing results to be compared over time.

The earliest data relate to 2002. This update adds scores derived from the 2011 survey of adult outpatients, for which a separate summary of results was published by the CQC on 14 February 2012.

The next update of these statistics is expected in April 2012, and will include results from the 2011 survey of inpatient services.

Key findings

The overall patient experience score in 2011 for outpatient services is 79.2 out of 100 (where 80 would suggest that, on average, patients found the service ‘very good’).

This score is not directly comparable with earlier years, because one of the survey questions has changed. If performance on this aspect of care had not changed, the overall score would have gone up from 78.6 in 2009 to 79.1 in 2011.

There have been improvements in scores for ‘safe high quality co-ordinated care’ (from 83.2 to 83.6), ‘building closer relationships’ (from 87.3 to 87.7) and ‘Clean comfortable friendly place to be’ (70.9 to 71.3).

There was a slight fall in the score for ‘better information, more choice’ (from 79.1 to 78.6). This fall is a result of reductions in patients feeling that risks and benefits of treatment, and any medications side effects, were explained.

Feedback

The DH aims to make its National Statistics accessible, useful and appropriate for the needs of users. We welcome feedback on our statistics. Comments can be sent by email to the lead statistician for this publication, Edward Aveyard on statsonexperience@dh.gsi.gov.uk or you can download the feedback form.

National Statistics

The United Kingdom Statistics Authority has designated these statistics as National Statistics, in accordance with the http://www.legislation.gov.uk/ukpga/2007/18/contents">Statistics and Registration Service Act 2007 and signifying compliance with the http://www.statisticsauthority.gov.uk/assessment/code-of-practice/index.html">Code of Practice for Official Statistics. Designation can be broadly interpreted to mean that the statistics:

• meet identified user needs

• are well explained and readily accessible

• are produced according to sound methods

• are managed impartially and objectively in the public interest

Once statistics have been designated as National Statistics it is a statutory requirement that the Code of Practice shall continue to be observed.

The latest National Statistics on the overall patient experience measure, produced by the Department of Health (DH) and the Care Quality Commission (CQC), were released on 6 December 2012.

For further information on these statistics and other documentation required under the http://www.statisticsauthority.gov.uk/assessment/code-of-practice/index.html">Code of Practice for Official Statistics see patient experience notes and guidance.

These data are also available in excel and csv format as well as some supporting tools.

Background

This publication updates this regular statistical series to include results from the 2012 accident & emergency (A&E) survey. Trusts chose 1 month out of January, February and March 2012 for their sample. Patients were eligible for the 2012 A&E Survey if they were aged 16 years or older, attended an A&E department during the sampling period and were not hospital inpatients at the time.

The statistics use responses that NHS patients gave in the wide-ranging national patient survey programme to calculate a set of scores to measure patient views on the care they receive. Scores are provided for 5 headline ‘domains’ of patient experience, together with an overall measure. The figures are calculated the same way for each update, with the intention of allowing results to be compared over time.

The earliest data relate to 2002. This update adds scores derived from the 2012 survey of A&E services, for which a separate summary of results was published by the CQC on 6 December 2012.

The next confirmed update of these statistics is expected in April 2013, and will include results from the 2012 survey of inpatient services.

Key findings

Patient experience of NHS A&E services decreased between 2008 and 2012. The overall score in 2012 was 75.4 out of 100, compared to 75.7 in 2008.

There were falls in 3 of the 5 domain scores between 2008 and 2012. ‘Access and waiting’ fell from 66.6 to 64.3, ‘Safe, high quality, coordinated care’ fell from 75.1 to 74.5, and ‘Building closer relationships’ fell from 81.3 to 80.8.

There was an improved score in 1 domain: ‘Clean, comfortable, friendly place to be’ increased from 81.4 in 2008 to 82.2 in 2012.

Feedback

The DH aims to make its National Statistics accessible, useful and appropriate for the needs of users. We welcome feedback on our statistics. Comments can be sent by email to the lead statistician for this publication, Edward Aveyard on statsonexperience@dh.gsi.gov.uk or you can download the feedback form.

National Statistics

The United Kingdom Statistics Authority has designated these statistics as National Statistics, in accordance with the http://www.legislation.gov.uk/ukpga/2007/18/contents">Statistics and Registration Service Act 2007 and signifying compliance with the http://www.statisticsauthority.gov.uk/assessment/code-of-practice/index.html">Code of Practice for Official Statistics. Designation can be broadly interpreted to mean that the statistics:

• meet identified user needs

• are well explained and readily accessible

• are produced according to sound methods

• are managed impartially and objectively in the public interest

Once statistics have been designated as National Statistics it is a statutory requirement that the Code of Practice shall continue to be observed.

This section of the website contains important national and local documentation on the 2017 National Cancer Patient Experience Survey. Here you can find the national report on the survey and reports at Trust and Clinical Commissioning Group level, including spreadsheets and data tables.

Official statistics are produced impartially and free from any political influence.

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National statistics are produced impartially and free from any political influence.

Official statistics are produced impartially and free from political influence.

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Description/Body: This section of the website contains important national and local documentation on the 2022 National Cancer Patient Experience Survey. Here you can find the national report on the survey, local level reports (Trusts, Integrated Care Boards and Cancer Alliances) including spreadsheets and data tables, and an online reporting tool allowing users to interrogate the data.

Official statistics are produced impartially and free from any political influence.